Comfortable, clean, friendly staff, everything I needed. I had a blockage in the sink and they fix in within 24 ho. Great location, privacy, all go’s easy with the app. I’ll definitely recommend and I’ll be back!
Clean, simple room in Tribeca near everything in that area - including new parks along the Hudson and many great restaurants. Check-in and Room Key via the Sonder app made things pretty simple. Highly recommend
If you care about your personal belonging, basic cleaning, and working amenities - think twice before booking your stay with Sonder Duane. I stayed in Sonder Duane Street in New York in the second week of January, for what was supposed to be 5 nights - but I literally ran away from there after the second night. In short - Sonder had failed to meet any of the basic standards of a hotel or place of hospitality: Lack of Basic cleaning (the shower was not clean, rolls of hair remain from previous guests); Unusable basic amenities (A/C control was not functioning, hence - no heat at night with temp outside under 30F); Low level of maintenance (broken floor tiles next to the bed posing real safety hazard); and most important - Lacking the basic level of Security and Respect for guests and their personal belongings (Room Door was left wide open by the staff for more than 12 hours, after coming to fix the previous issues). I was traveling for business, as I do often for many years, and I had never in my life experienced a set of so many cases of negligence, as I experienced in the first 2 nights in the Sonder hotel. Arriving at night (22:30) to the room, I entered the shower to discover hair rolls and an unclean shower. Got out of the shower and tried to open the AC with heat - but the controller was not functioning (no receptionist at this hour). So the first I spent cold with no heat after the disgusting unclean shower. First thing in the morning I went to the receptionist showing her the issues. I left the hotel for the day, and after an hour - at 10 am - I received a text informing me that "the issues were solved". I got back to the room at 23:30 after a day of work - to discover the door wide open, with all my personal things in the room. I was afraid and felt like my personal space was breached and violated. So the second night I couldn't sleep as I was afraid that any person could have gone by my personal stuff and god knows what else. As a 'great' ending - I cut my feet on the broken floor tile walking from the bed to the shower. In the morning I packed my things and left, after explaining the receptionist that I couldn't stay in a place which is not safe. She confirmed that my room was left open for more than 12 hours, and said she understand my feeling. I wrote to them and asked for my money back, and so I was refunded for the nights that I didn't stay there (3 nights), but received an email from Sonder's Operation Manager, Mr Ren Frazer, informing me that "Unfortunately we will be unable to provide any further refund." as according to the mail, they were operating just fine... It is clear that this was my first and last stay in Sonder (after running from it after only 2 nights). I highly recommend to you - think twice before booking your stay with Sonder. Attached you can find photos of all the mentioned above and a video with the receptionist telling me the room was open for 12 hours and I should get the full compensation.…
Positives: The location is decent. The bed is comfortable (medium-firm), sheets seems clean, pillows are supportive. The price is relatively affordable. The tea selection is nice. Front-desk staff is friendly. Negatives: I guess the affordability of this room comes at the cost of cleaning/maintenance. The bathroom stall is sorely in need of a deep scrub, the stall walls and floors are moldy with some sort of purple stains on the walls. Window curtains for some reason had random stains all over. Not sure what other corners were cut.
We stayed at Sonder Duane St Tribeca - thoroughly enjoyed our stay. The room was clean and large enough for 3 people. The accom has a front desk and the team were extremely helpful and friendly. Would stay again.
We loved our stay at Sonder. The staff was very professional, and the room was clean, had good amenities, and a nice bathroom. The nearest subway station was right down the street, and the neighborhood had great shops and restaurants. Would definitely stay here again!
Very clean, reasonably priced. If ever you have a problem they are always there to help. Would highly recommend. Great location and round the corner from the subway that will take you basically anywhere in Manhattan. Recommend the taxis to get to and from the airport. Fixed rate and cheaper than Uber etc. We just flagged a taxi down for the way back which was really easy
Room was the perfect size. New York big enough. The front desk staff was fantastic. They were extremely available and helpful. The location is very near to shops and restaurants. There was a subway stop 100 yards from the door entrance
Great location in lovely Tribeca, close to several different metrolines and Hudson Riverpark. Friendly and helpful staff. Relaxed and easy going. Rooms rather small but not a problem. Good wifi, could connect and do some work from the lounge. Loved the bed!!
The Sonder on Duane always feels welcoming and convenient. Rooms are nicely decorated and appointed. Staff is friendly and helpful. The location is great; near the subway and some great restaurants. Our suite had 2 bathrooms!!!!