Amazing guest service representative, helped me with everything from providing me a sewing kit to helping me find a ride to the airport! She really knows how to take care of customers and make sure they are always being taken care of.
I stayed here July 2019 with friends. Hotel is excellent. Staff are so welcoming and so hospitable. The hotel has a fabulous location and great services. I write many travel reviews for my blog and I have no hesitation in recommending this place! Looking forward to revisiting 1st November 2021. P Higgins
I was only here for one night but will most likely stay in the near future. Very pleasant experience. Just to name a few staff that were exceptional, Gio at check in was great and helped me cancel an accidental reservation that was made by my husband. and Lord the manager from the night before was very helpful with great customer service and answered all my questions when I called at 4am. Need more guys like them around!
Im not going to sugar coat anything this hotel is old, tired, dated, dirty, raggedy, and a RIP OFF! I am currently still trapped at this hotel because I unfortunately have no where else to go for the duration of my stay. The rooms are super very old, furniture and interior is outdated and the hotel in general very bland with the exception of the lobby that “draws” you in. The ventilation system is also old and the unit in my room is broken because even though I pressed “off” it wouldn’t cut off so I am freezing. The elevators are old, noisy, and slow and if it’s during a busy hour like morning or lunch be prepared to wait. The ice machine on my floor (15) is broken, but when I told a employee list they said that it was just out of ice and that it needed a few minutes to make more. However I went there on three different occasions TODAY and it still did not produce any ice, that doesn’t sound like it’s out it sounds like it’s broken! So I have to make the journey to the 14th floor to get ice. The floor in my room has obviously not been vacuumed in days as there were Reese wrappers under the table. Also my duvet had small holes in several places. The bathroom is unbelievably tiny, can’t fit two people in there at a time. The molding on the walls is atrocious and the showers need a THROUGH cleaning. The wallpaper is peeling and the sink stained. Thankfully I always keep some sanitizing sprays and wipes with me. Even the sprinkler that is on the walls in case of a fire, is filthy and covered with dirt dust and god know what else so clearly they aren’t checking that and keeping up proper safety precautions because that has to be a safety violation. The room itself if basic again with old and outdated furniture that is HEAVILY worn out, NO refrigerator or cooler and water bottles are NOT provided in the room. Coffee and tea is NOT provided in the room either. Come one on even basic cheap hotels provide those amenities! The wifi is from the Stone Age and the login system DOES NOT work with IOS devices. For $300-$400 a NIGHT and NOT PROVIDING USABLE INTERNET IS A SCAM AND RIP OFF! No matter how I tried to connect it was not working or on the two occasion it did connect it was so slow a snail would beat it in a relay race. Good thing I am here for pleasure and not business because if you were you can hang up getting any work done. After spending a frustrating 2hours trying to get it to work I went and asked the front desk workers for assistance and was paid no attention to and they looked annoyed that I bothered them. Additionally being Hilton Honors member means nothing, no upgrade at all, no special perks or free water bottles, and lastly NO GREAT CUSTOMER SERVICE! If this is how they treat honors members I hate to see how they treat non members. This establishment needs a serious makeover, in EVERY aspect from furniture, to amenities, to elevators and everything else. Don’t be fooled by the HILTON name like I was. This is my FIRST and LAST time booking with them. I was so excited when I booked that I signed up to be a honors member, but when I arrived I was so disappointed! This hotel is not up to par to with the “Hilton” quality you see online. Unfortunately I have 3 night in their crappy place. Next time I will stick to the brand I know and love which is HYATT! Hilton do better, and travels be ware because the only good thing about this hotel is the location!!…
Stayed at Hilton in Midtown NY. I was on a hectic work trip for a weekend and my stay was the only thing that kept me sane. Eugenia Nolan was a huge help to me. Excited to come back here to know regardless of my work week, the trip will be easy thanks to people like Eugenia!
Hello, My husband and I enjoyed last weekend in NY and stayed at the New York Hilton Midtown. Great location…close to restaurants, shopping, cathedrals, shows, etc. We had a nice room, very clean. The gym was fabulous! Lots of machines and weights. The lobby bar was cozy and we ordered a delicious pizza for a snack. The bell men were helpful with luggage, directions and flagging cabs. When we were checking out, we needed to print some documents for the flight (re: proof of Covid vaccinations and testing). I asked at the concierge desk and Eugenia Nolan not only printed the documents but personally delivered them to me. Now that’s service! Thank you for a wonderful experience at your hotel. We’ll be back!
I would like to thank Eugenia N. for her exceptional service at the concierge desk at the New York Hilton Midtown. She was kind, patient, and efficient as she helped my friend and I with our tickets to a Broadway show. Thank you!
The Hilton needs a serious refresh. Room on the 6th floor. Worn, chipped furniture, tiny bathroom (minuscule sink with zero counter space) with black mold in the corners of the showers (and hair - lovely). Peeling wallpaper around the door. Broken luggage stand. Bedside lamp flickered on and off. Would stay almost anywhere else in midtown.
Everything was right about the Midtown Hotel except the two rooms we had were uncomfortable to the point of affecting sleep as well as the other time we spent there. We have stayed there many times to go to the theatre and our dog loves it. A few blocks from central Park, her favorite bathroom. As HH Diamond Members, we were upgraded (but only after calling and asking) to corner rooms opposite each other (I use a CPAP and need a separate room or a living room with a sofa bed, prohibitively expensive here). We were assured there were refrigerators in each room for my wife's medicines and our food. There were none so staff brought one. They did comp a microwave and the staff was friendly and helpful. Could not be warmer. The corner rooms were modern and a good size. Then the problems started: The rooms were much too cold for either of us. 66 in each. We set the individual thermostats to 79 to bring up the temps, but nothing changed in my wife's room; mine went up to 69, still cold. The Bellhop and the staff that brought the microwave and refrigerator were sympathetic, but could offer no help. They said the system took account of the outside temperature, in the 60's, and the visitor could not affect the temps very much. "The hotel is not offering heat right now because of the temperatures outside" was the exact quote from one of these two staff. It got down to 59 when we returned from the theatre and the rooms were even colder. Not little room heaters were offered, fire hazards. My wife has a severe dry eye condition and she had a painful flareup because of the cold air in the room. In my room, I fell asleep in the chair reading and woke up an hour later shivering and literally shaking from the cold until I got under the covers for several minutes. This is the 9th Hilton Hotel we have stayed out this year and in most you can actually control the heat and cool in your room (there was one other I reported on in my last review where the cool/heat would not turn off and none of the staff could help us until the morning, too late). The NY Hilton is huge and purports to be one of the Hilton's flagship hotels. Full of tourists from all over the world, hosts to major events. But if you can't control the temps in your rooms, who cares? We will never return here. There are so many other hotels to choose from where the heating/cooling system works, just like at home. Oh, yes, as we checked out, two staff were hovering over the person handling our bill. Frankly looking bored. Did they ask me, "How was your stay?" which I think should end every stay at every hotel. No, not a word. I didn't say a word because I honestly don't like to complain and am not looking for reparations! . My wife and I couldn't wait to get out of there. They should have refunded our Hilton points we used to pay for the rooms. But we will vote with our feet and tell others to avoid this hotel.…
I was a bit surprised at the quality of service. I arrived at the hotel to a front desk being tended to by a single staff member and a long line. After about a 30 min wait, the staff was apologetic and proceeded to inform me that the room I reserved was sold out. I was offered a "comparable" substitute on a lower floor but the room was located close to the elevator and ice machine. I returned to the front desk, waited another so minutes or so before I was able to secure an alternate room. Turns out that the amenities in the room were not what I expected. The sink/wash basin was clogged and the shower had remnants of human hair and muck. It was already close to midnight and I was exhausted. Not sure I want to visit here again. May consider another chain on my next trip