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JW Marriott Essex House New York

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Room & Suite (845)
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Overview
  • Excellent47%
  • Very good28%
  • Average14%
  • Poor6%
  • Terrible5%
Travellers talk about
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,941)
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All reviewscentral park souththe executive loungegreat locationcolumbus circlepark viewnew yorkguest relationsjunior suitean upgradehistoric hoteltimes squarelincoln centerdirectly across the streetfront desk managerthe ritzcarnegie hallhigh floor
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961 - 965 of 1,729 reviews
Reviewed 11 April 2015

My wife and I stayed here for 3 nights for a long weekend. We loved it! I used Marriott reward points to pay for my stay and the manager took very good care of us while we were there. We arrived late on a Thursday...More

1  Thank Windsor999
Response from Maria F, Manager at JW Marriott Essex House New YorkResponded 13 April 2015

Dear Windsor999, We appreciate the opportunity to learn more about your recent experience. It was our pleasure to recognize your Marriott loyalty with a Junior Suite upgrade. Along with that, our location that is a bit removed from the general hustle and bustle, but still...More

Reviewed 9 April 2015 via mobile

I've been coming to the essex house for over a decade, and love the location, but this is my last trip. Service was horrible; including room service line never getting answered, dirty food tray staying in the hall way for over a day, rude service...More

1  Thank Bradford55
Response from Maria F, Manager at JW Marriott Essex House New YorkResponded 10 April 2015

Dear Bradford55, We are highly disappointed that your recent stay was so drastically different than those of the past. We can assure you that exceptional service and accommodations are still the norm at our hotel. If you are not satisfied with your experience at any...More

Reviewed 8 April 2015 via mobile

I have stayed at the Essex House many times and I love it. As soon as I walk through the front doors I find an oasis of comfort, elegance and excellent service. Every person who works here-- from bellman to concierge to room service to...More

1  Thank pjfdc
Response from Maria F, Manager at JW Marriott Essex House New YorkResponded 10 April 2015

Dear pfjdc, We appreciate your review. With so many wonderful hotels to choose from in New York, we are honored that you keep coming back to ours. We take pride in having an attentive and friendly staff, and thank you for recognizing our team’s hard...More

Reviewed 6 April 2015

I stayed at the JW Marriott Essex House last week and it was just average. The room was lovely and the location is terrific. However, the general level of service was just average. Front Desk was efficient and helpful. Room was very clean and had...More

1  Thank Catherine P
Response from Maria F, Manager at JW Marriott Essex House New YorkResponded 8 April 2015

Dear Catherine P, We appreciate you taking the time to share your review and we would like to thank you for your kind words. Nothing beats our views of Central Park! We are happy to hear that our front desk was efficient and helpful, as...More

Reviewed 6 April 2015

Central Park is my favorite part of NYC, the Essex House couldn't be closer. My husband and I stayed for one night for my birthday and were upgraded to a park view. Score! Nothing better than waking up to that view. Rooms are reasonably sized...More

Thank MelBellSkiGirl
Response from Maria F, Manager at JW Marriott Essex House New YorkResponded 8 April 2015

Dear Melissa S, Thank you for taking the time to review your most recent stay with us. We are pleased to learn that you love our Central Park location as much as we do. It is our pleasure to upgrade guests on special occasions and...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$446 - US$1,083 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Spa Hotel in New York City
#127 Romantic Hotel in New York City
#138 Business Hotel in New York City
#179 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$446 - US$1,083 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Spa Hotel in New York City
#127 Romantic Hotel in New York City
#138 Business Hotel in New York City
#179 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (640)
Room & Suite (845)
Dining (45)
Amenities (41)
Business Centre & Event Rooms (11)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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darwinkumaraan
4 April 2018|
AnswerShow all 3 answers
Response from 3,902,244 | Reviewed this property |
I agree with Ansel, use the concierge. I’m sure they will help you. I found everyone to be most accommodating. I hope this helps.
0
Votes
jchark2002
5 December 2017|
AnswerShow all 3 answers
Response from L2T22 | Reviewed this property |
I am not with Marriott, but rather a guest there. Find and use a parking app is what I would suggest. But don’t forget, we’re talking about New York City, and their rate is on par with other NYC hotels!
0
Votes
John35242
4 October 2017|
AnswerShow all 6 answers
Response from DanChicago | Reviewed this property |
W had free WiFi for Marriott Gold?
0
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Room Tips
"choose rooms with park view"
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"Room 751, a beautifully appointed 1BR suite faces the back of the hotel which suited us perfectly as it..."
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"If you want a good view, you need to be on the front side, facing the park."
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"Rooms facing 58th street are quieter than internal rooms"
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