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JW Marriott Essex House New York

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1,641 Reviews from our TripAdvisor Community

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Showing 1,448: English reviews
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new jersey
Reviewed yesterday NEWvia mobile

We visit New York several times a year. I've stayed at many hotels over the years. This was, by far, the most miserable staff I've ever encountered. Every staffer I came into contact with treated me as if was bothering them. They were not welcoming at all. The hotel itself is nice. However there are many nicer hotels in the...

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Helpful?
Thank palmtreesandsunshine
Reviewed 3 days ago NEWvia mobile

Just came back from an awesome night at the JW Essex House. Everyone that we encountered working there was so nice. They upgraded our room.. and surprised us with a dessert since they knew we were celebrating. Also, the concierge lounge offers an extensive breakfast. Wish we could have stayed longer.

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Thank C B
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear CB, We are grateful for the time you have taken to review your experience. We are thrilled you enjoyed a five-star stay in Manhattan. It is gratifying to know you found our guest rooms, dedicated staff and dining options to all be to your liking. We hope to welcome you back for a longer visit in the future.

Albany, New York
Reviewed 3 days ago NEWvia mobile

Possibly my first 1-star hotel review?? Booked the hotel for a birthday/anniversary weekend in NYC. Called the hotel to order champagne and chocolate strawberries to be put in the room. Resulted in 5 transfers to Guest Relations, which never answered. Spoke to Front Desk and she was to go to Guest Relations to request a call back... 45 minutes later...

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1Thank Jessica M
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Jessica M, We appreciate your review and your choice to stay with us in Manhattan. It was our pleasure to host you for such a special occasion. We are deeply concerned to hear about the areas of your visit that did not meet expectations. We strive to provide impeccable service to each of our guests, and we regret any...

Hong Kong
Reviewed 4 days ago NEW

This hotel was very responsive with my requests, however the doormen aren't as attentive when you're getting down from the car and we had to bring our luggage into the hotel ourselves. The rooms are clean but ours was facing another building so no view. The hotel is right across Central Park and a few blocks away from Fifth Avenue,...

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Helpful?
Thank maganda88
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear maganda88, Thank you for your review of your stay at JW Marriott Essex House. It is lovely to hear you experienced attentive service from our friendly staff. It disappoints us to know this courtesy did not extend to each member of our team, and we will be sure to pass along your comments to the appropriate departments. We hope...

Boston, Massachusetts
Reviewed 4 days ago NEW

My wife and I took the Acela down from Boston to meet my in-laws in New York City for the weekend and needed a hotel for one evening. My in-laws were staying nearby so we decided to splurge and use points from accrued business travel to stay at the JW Marriott Essex House. Price: 45,000 points seemed a little steep,...

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Helpful?
Thank Joe H
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Joe H, Thank you for taking the time to share the details of your experience. We are thrilled you chose to stay with us during your quick trip from Boston. It was our pleasure to honor your request for a high floor, and it is lovely to hear you enjoyed your spacious accommodations as well as a bit of...

Joliet, Illinois
Reviewed 5 days ago NEWvia mobile

I'll say first the location of the hotel is way too perfect especially is you're a tourist. You have central park in front of you, 5th Ave seconds within walking distance, and times Square is a few blocks away!! Other than the location I felt the service was mediocre. I checked in for one night requesting a high floor and...

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Helpful?
Thank laura a
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear laura a, Thank you for taking the time to share your review. It is spectacular to hear you found our location to be so convenient to everything you wished to see in New York. In such an amazing city, it’s important to make the most of a quick trip, and we are thrilled to provide an oasis in the...

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

1-No help with baggage on arrival 2-Room had loud banging noise day and night. 3-Platinum guest given room with the view as in photo. 4-Shower fitting very loose. 5-Room dusty. 6-Light bulb not working 7-Receptionist asked for my video evidence as she said management needed it! 8-Barman showed resentment when we used a complimentary voucher. 9-Room very old fashioned. 10-...

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1Thank SuOpontour
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dar SuOpontour, Thank you for taking a moment to detail your experience in New York. While we are delighted you enjoyed our central location, stunning views and delicious Club Lounge breakfast, we are troubled by the areas in which your expectations were not met. It is concerning to hear you noticed shortcomings in accommodations or service. We pride ourselves on...

Reviewed 6 days ago NEW

The hotel has a great location, but there is a frequent loud thumping sound. It didn't bother me too much during day, but it definitely did during the night. Despite my profile asking for a quiet room, which I didn't get upon arrive and had to ask for another room higher up, this higher up room was not quite either...

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Thank Elisa P
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Elisa P, We appreciate your honest review and your choice to stay with us during your time in New York. Due to the age of our building, some noises related to heating and cooling may be noticeable. However, we never wish to disturb our guests’ visits, and we regret these challenges greatly. It concerns us to know you were...

Orlando, Florida
Reviewed 6 days ago NEWvia mobile

Our stay began with having the Bell Captain staff ignore us upon arrival. We have walked our luggage pass the Bell Capitan staff members. At check-in, Melvin was fantastic. He explained everything and was phenomenal. We booked a Manhattan Suite and thought it was going to be luxurious. We were wrong. The room was extremely extremely extremely worn. There are...

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Helpful?
1Thank point5
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear point5, Thank you for taking the time to complete your review in regards to your recent stay at the JW Marriott Essex House New York. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of...

Austin, Texas
Reviewed 6 days ago NEW

Located right next to Central Park, a few blocks away from both columbus circle and 5th avenue, location doesn't get that much better than this. The hotel may not look like much from the outside, but walking in you can see the history of the hotel. Also, there may be quite a bit of construction up-front, but that's par for...

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Helpful?
Thank Doughbuy
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Doughbuy, We are grateful for your detailed review and are happy to hear you enjoyed your stay at JW Marriott Essex House. It is fantastic to learn you were able to enjoy not only our Platinum Lounge and public spaces, but surrounding areas like Columbus Circle and 5th Avenue as well. We were pleased to upgrade you to a...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more   less 

Additional Information about JW Marriott Essex House New York

Address: 160 Central Park S, New York City, NY 10019-1502
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €375 - €742 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — JW Marriott Essex House New York 3*
Number of rooms: 515
Reservation Options:
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Also Known As:
Jumeirah Essex House Hotel New York City
Jumeirah Essex Hotel
Hotel Jumeirah Essex
Hotel Style:
#131 Romantic Hotel in New York City
#144 Business Hotel in New York City
#191 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Essex House New York staff and other travellers.
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Questions? Get answers from JW Marriott Essex House New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 2505 unless you want a super firm bed, complete with its own plywood support!”
  • Room 2505 Bed - Worst Marriott Sleep of my Life!
 of 5 bubbles joehA3597MG, 26 Mar 2017 | Read review
“Park View Rooms!”
 of 5 bubbles Doughbuy, 24 Mar 2017 | Read review
“We had a 5th floor room overlooking Central Park but if you go in the summer when leaves are on the trees you might want a higher room.”
 of 5 bubbles Annswede, 22 Mar 2017 | Read review
“Rooms overlooking Central Park are great”
 of 5 bubbles enriquee737, 10 Mar 2017 | Read review
“Ask for an upgrade if you are a Platnium. Odds are you'll get it!”
 of 5 bubbles TravelBlabber, 5 Mar 2017 | Read review
5 of 5