I have stayed here twice - once in 2021 and again in 2022. The location is great but both stays the air conditioning was broken and I slept terribly. It was very very hot. The room thermostat was at 78 degrees and would not cool down. Repeated calls to the front desk were not useful; they simply said the maintenance worker had left for the evening. This shouldn’t happen and it shouldn’t happen twice. They don’t fix issues. Stay away.
This is a very comfortable hotel in an interesting party of NYC. The rooms are not terribly large, but that is typical of New York City. Everything was clean and modern, and the location was great for exploring lower Manhattan. But what really makes this place is the incredibly helpful and friendly front desk staff. Ryan in particular went out of his way to make this an excellent experience, showing just what a person in this position can do, but everyone was very good.
My six night stay was perfect. Location is great. Lots of food in the area. Walking distance to everywhere. Train stations close by. Balcony is beautiful, skyline is gorgeous. Will definitely come back.
clean rooms, convenient location close to subways, helpful staff, and quiet - a wonderful place to stay in NYC. there is a charge for early check-in but it is possible to leave luggage with the front desk
It was a bit pricy, but overall the hotel was nice. There was no microwave in the room, which sucks when you have food or left over. When taking a shower it was cold because there's no shower door. Couldn't heat up the room, AC wasnt working.
Bathroom was gross. Toilet seat falling apart. Restaurant was not open. Staff unable to help me locate a grocery. Terrible noise and smell. Do not stay here. Not worth the money at all. Location was loud. Parking was inconvenient. Check in area was sub par and dirty
This hotel was so lovely with a great view. Great customer service, nice room -clean, good shower, comfy bed. The hotel is well located - close to Chinatown, LES, subways. I'd recommend to anyone visiting NYC.
Great service. Hotel staff very helpful and professional. Check in was great. Associates Adam went beyond his duty. He really was helpful from room to parking. Very pleasant. Adam also explained in detail of parking. Offered a couple of options. Very thoughtful and considerate.
My daughter and I went for three days and if we go back we will stay here again. The area was so fun with lots to do, and close to subway. The hotel staff was friendly and very accommodating. The bar and restaurant were great to have right there. 5⭐️
Our rooms were tired, definitely a 4-star hotel by NYC standards. Main gripe though was that the hotel doesn't deter guests from smoking. So if you enjoy the smell or cigarette smoke and weed, this is the place for you. If you don't, then go elsewhere. On the positive side, the location is obviously good for LES and the staff are friendly (just unable to stop guests from smoking!) And very uncomfortable, old, squeaky beds with very soft matresses.
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