We live in NYC but we had a hankering for a hot tub. The deluxe rooms in the Walk St. Inn have large Jacuzzis in the bathroom, plenty big enough for two. The room was spacious and well appointed. The bed was comfortable, and the staff honored my request for synthetic pillows. The location is great; we were only a two-minute walk from a historic restaurant.
The man at the front desk was EXTREMELY rude to not just me but also the man who checked in before me. He also WASN’T wearing a MASK. And when I asked him to do so he was actively annoyed and proceeded to treat us worse.
I am so glad my original plans to stay at a chain hotel in the area fell through! I was worried about this place, but needlessly. The hotel is clean, beautiful, and spacious. Staff are friendly, helpful and efficient. The room was actually a breath of fresh air - I'm used to the chain hotels that are impersonal. This felt almost like a throwback to days when hotels were a novelty. I felt like I was in my grandma's big beautiful Southern house. Best tip: it's hard to find because the address is 9 S William, but it's actually on Stone street. I had to call to figure that out, and the super awesome front desk guy actually came out, in the rain, to find me where I was waiting at Hanover Square. Best marker is the restaurant Delmonico's, which is right at the juncture of the streets where the hotel is located. Room - spacious! Bed was comfortable. Bathroom was huge. Rate was incredible, and for COVID-19 concerns, everyone was safe, masked, and spaces clearly marked. They still serve continental breakfast but I did not go down there (it was a trip designed for me to sleep in!) but they serve 7-10am.…
We have stayed here overnight many times. The rooms are small but not tiny so they are comfortable. The bathrooms are nice, but truly tiny-although they do have a tub w/shower. This time the hotel was practically empty, with only one staff person in the hotel so far as we could determine. He spoke broken English and had some trouble locating our reservation. The hotel added a $100 "security charge" which we have been promised will be credited to us (we have not received the credit card bill to check yet). The rooms were very clean, despite the scaffolding on the outside for masonry work. However the hall outside our room reeked with the smell of marijuana, even with an air cleaner running constantly. Odd...but this is the new New York. We will probably stay here again anyway.…
After restrictions were lifted in New York and a non-essential hotel stay was legal, a friend and I decided to take a staycation here from Brooklyn. I believe that under normal circumstances this is a top notch hotel. However, if you're coming here currently, you need to adjust your expectations. While the building was beautiful and the location was great, and the wifi and air-conditioning worked well, the hotel was understandably severely understaffed, and not coping well. There appeared to be only one employee there - the same one the entire weekend, poor guy - and I think he was overwhelmed. First off, in order to get into the building, even in the middle of the day, you needed to call the front desk on your phone in order to be let in. I understand the need for security, ideally there would have been a keycard or something - it was quite awkward and we spent a lot of time waiting in the heat. Secondly, regardless of what the website or your reservations tell you, for now there is no breakfast. Understandably they're not doing the breakfast buffet, but I assumed they had made alternate arrangements such as a boxed continental breakfast, but no. Only tea and coffee in the lobby. This would be fine if they had changed their writeup to reflect this when making reservations. Thirdly, when the tap in the tub was turned on, it spit out huge chunks of black corrosion. This was disturbing and suggested no one had run the pipes for months, even when checking the rooms to go back into use. Fourth, the tv was stuck on the welcome channel no matter what we did, suggesting that no one had authorized the tv, turning on service since there were guests in the room. Through no fault of their own, the hotel is less quiet than I think it usually is, because the restaurant next door, Harry's, is doing all of its service as outdoor seating and there was a loud private party there until after 11 pm. If you know this is what you're getting, you may be able to enjoy the hotel for what it currently is - well located, beautiful, and currently very reasonably priced. The beds are soft and the rooms are clean.…
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