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My husband and I stayed about a week to meet family from Atlanta, Michigan and Chicago and enjoy New York City. Our reservation was confusing because we had multiple family members under our name. We also ran into issues with a flight cancellation and changes....More
What can I say? I love this hotel! I make a point of stopping in even if I’m not staying as a guest. The Lobby is always popular, playing great music and setting a good vibe, especially in the evening.
The rooms are spacious and...More
1 Thank James M
Response from TeamMarriott, Manager at W New York - Times SquareResponded 5 weeks ago
Hello James M,
Thank you for your recent stay at W New York - Times Square and for your gracious review. Our Talent's highest priority is making every guest comfortable by helping them feel right at home. We appreciate you calling out Daniel and his...More
We ended up staying in 2 different rooms during our stay at the W Times Square. The first night we had a “cool corner” room on the 36th floor that faced west. The city and river views from this side of the building were breathtaking!...More
The entire staff was super friendly and the room was clean and attractive. Only complaint: wish the bathrooms had walls for privacy rather than just smoked glass. Otherwise perfect. Fun atmosphere. Not a quiet hotel but we had no problem sleeping/relaxing.
The W Times Square is a disappointment. The staff is slow and uninterested. The rooms are no better than a budget hotel. The rooms need maintenance. The room service is appalling and overpriced. I’ve stayed in W hotels prior and from this experience I would...More
Response from TeamMarriott, Complex General Manager at W New York - Times SquareResponded 2 days ago
Thanks for choosing us for your recent visit. We are genuinely sorry for the negative experiences you had with our Talent and with your room. Each member of our Talent strives to provide excellent service, and we are grateful for feedback because it...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Response from larkenRidgefield_CT | Reviewed this property |
Our side of the building had a far view up Times Square..The hotel is on a side street and just in e front of the building was where a lot of the theatre's were...not sure of any rooms on the other side as the building; I... More
Our side of the building had a far view up Times Square..The hotel is on a side street and just in e front of the building was where a lot of the theatre's were...not sure of any rooms on the other side as the building; I believe, abuts another building in that area...We didn't go to that side ?? The bank of elevators took us up on this side.
As you know pricing changes frequently based upon several factors, largely due to demand, which is driven by events taking place at any given time. My recommendation is to always call the hotel directly, not the reservation... More
As you know pricing changes frequently based upon several factors, largely due to demand, which is driven by events taking place at any given time. My recommendation is to always call the hotel directly, not the reservation line, which could be a central office representing the chain, but contact them directly, I always have more negotiating power when I do.