Staying for 4 days, front lobby attendants and housekeeping department are friendly and professional. Rooms are fun, clean and bright, in the heart of the square with convenience to subway access and all the touristy stuff. We had issues with the restaurants which are apparently managed by a separate company. A separate review will be left for them. I appreciate Michael, the hotel manager who reached out to me. He was responsive and although does not manage the restaurants was offering to correct what he could. His efforts at service rescue is admirable and reflects his desire for his guests to have an enjoyable stay.
We don't usually memorize hotel staff names after our stay, but Alexis, Michael and Courtney made themselves - and our stay at Margaritaville Times Square - memorable. Courtney at the 5 o'clock Somewhere Bar was so much "fin" we went back again and again. And she customized a cocktail for me then went a step further and named it the "Jim-Buck-2" in my honor. The room was small but very well appointed. We will go back again when we can! Oh, I should mention that the elevators were chafing most everybody, but the staff promised they were being worked on and WILL get fixed. Given the personal response to emails by Viviane and Michael, I expect they can be taken completely at their word. If you can, make a reservation now! (And no, I do NOT work for the hotel :>) I posted a couple photos also.…
We spent 5 nights at Margaritaville during a recent trip to NYC. Selected hotel for high rating in air/hotel package on travelocity. Location is great for shows but deep in tourist zone. Hotel staff was very pleasant and rooms very clean. Our room was absolutely the smallest NYC room we’ve ever had. Truly a challenge for two people. Hotel is new so issues with elevators and room hvac. Every time AC shut off there was a loud bang. Be prepared to suck in a lot of smoke wading through the many pot dealers just north of the lobby. Most rates don’t include $50/day resort fee so be aware. Probably the would not stay here again.
We booked here at the last minute due to issues with the hotel we had been staying in. It meant we wandered in at 10.45am with our suitcases and the reception staff thought we were checking out. However, we explained we were checking in and had a few issues with our previous hotel but we knew we were early so could be leave our suitcases and we'd come back later. The staff were just fab and rather than make us wait they found us a room which was so much appreciated. This hotel made our trip to NY so much better - the location, staff, atmosphere and our view from our room on 20th floor was fab! We ate in the restaurants and had some fabulous cocktails in the bars. When we checked out again the staff were fab and organised us a car to get to the airport. Can highly recommend staying here.…
Nice to be in a new hotel. Room was nicely done, albeit on the small side. We felt tight with two sharing a room. Entrance to the hotel is unappealing. You're in Times Square, which is nice because we were so close to Broadway shows, etc. But there are lots of drug dealers in this area. It just wasn't nice with a 13-year old accompanying me. Service was ok. Not impressive.
Our stay was overall enjoyable but we had to factor in additional time for the long waits at the elevator. On Saturday afternoon and Sunday morning the waits for the elevator were quite long (10+ minutes) but when we returned to the hotel on Saturday early evening to get ready for a dinner and a show, the line was almost out the door. We couldn't wait in the line or we would have missed our dinner reservation so I requested they allow us, as guests of the hotel, to move to the head of the line. Luckily, the staff agreed but then other hotel guests in the line started to complain that we were getting preferential treatment. Is it my fault, they didn't ask the staff? On Sunday morning, I was in the elevator with one other guest and we started to talk about our stay and both of us complained about the elevator wait times. He said he had to wait more than 30 minutes at one point. The bottom line is the restaurant needs to have an elevator dedicated to hotel guests.…
Hotel was super clean! Probably the cleanest hotel I've ever stayed in, so bright and cheerful. Every staff member was very nice and helpful. The location was great, easy walking distance to shops, restaurants and the subway. The Margaritaville restaurant was really good, wait staff seemed busy but still attentive. The only slight negative was the noise level from the street, but when staying in times square you really have to expect that.
I have been to NY several times, this was my first Margaritaville stay. I wanted a hotel in Times Square so my 16yr old son could experience all that Times Square is. Located on one end of Times Square it is an easy walk into the heart of things, Broadway shows, endless dining and shopping options, subway stations and a short walk to Bryant Park. Since its on the end you don’t get as much of the noise as the other hotels. Room was impeccable. Cute, light Island decor, with all the extras… fridge, safe, coffee maker, ceiling fan, even a ‘rain’ showerhead. I can’t say enough about the room! Only thing better than the room was the staff. Everyone was so friendly and welcoming. Desk staff, maintenance and cleaning crews and the doormen greeted us daily and asked if we needed anything. Definitely recommend and I will definitely be back… Margaritaville is now my ‘go to’ NY hotel.…
First time in NYC and what a great place to visit. The hotel has 4 bars and 2 restaurants and a very nice heated pool. Came to NY to propose to my now fiancé and was a perfect choice. I called in advance and spoke with Yissel at the front desk ti arrange some wine and amenity, she was super helpful. The entire property is very nice and definitely a great experience. My recommendation for first NY visitors since it is close to many attractions and restaurants. Especial thanks to John for helping me with my luggage, Yissel and Arlene.
I visited with my friends for her 40th birthday and loved all amenities the hotel has to offer. My favorite spot was the chill bar where Courtney really made us feel like family. At the front the staff was very friendly, but Yisel took it to the next level. She took care of us and recommended a wonderful Italian restaurant and often greeted us with a smile. We will definitely be back because we couldn’t use the pool due to time.
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