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351 W 38th Street, New York City, NY 10018
E-mail hotel
Lowest prices for your stay
Hotels.com
Expedia.com
US$376
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Free cancellation until 05/10/22
Destinia.com
US$349
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Official SiteUS$399
Priceline
Agoda.comUS$400
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (173)
Room & Suite (49)
Dining (9)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Contactless check-out
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 540 in New York City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55" LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Taxi service
Business Centre with Internet Access
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Air conditioning
Safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Romantic
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
402Restaurantswithin 0.5 km
106Attractionswithin 0.5 km
392Reviews19Q+A45Room tips
Traveller rating
  • 332
  • 29
  • 17
  • 8
  • 7
Time of year
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Popular mentions
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Most Recent
sbs74 wrote a review Yesterday
Los Angeles32 contributions36 helpful votes
The hotel is well-situated on a side street. It was clean and comfortable, with good pillows! It was somewhat on the small side - though that is not unusual for the city. My room offered a lovely city view (an extra cost). Check in was pleasant. Would probably stay there again.
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Date of stay: May 2022Trip type: Travelled
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likjemd wrote a review Aug 2021
Idaho Falls, Idaho7 contributions4 helpful votes
Hotel's Favourite
Upon arrival to this beautiful hotel we were welcomed by amazing staff Aaron and Arthur. The hotel is so pleasant and extremely clean with a great modern twist. The hospitality of Arthur and Aaron are above and beyond from the minute we entered the hotel lobby. They met and exceeded my expectations from the moment we arrived to this hotel. All respect for these guys at the reception , they are doing an amazing job here , a true sample of hospitality. Will definitely write another review for the hotel , since we just checked in, but definitely wanted to give my highest thanks to these guys after my warmest welcome here ! Excellent hotel with the amazing staff!
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Date of stay: August 2021Trip type: Travelled
4 Helpful votes
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Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 10 Aug 2021
Hi Likjem! We are thrilled to hear that Arthur and Aaron went above and beyond, exceeding your expectations to ensure that you felt welcomed on arrival. We are inspired by the work that they do and are so thankful that you have recognized them for their amazing hospitality. Please let us know if there is anything we can do to help make you feel more at home! Warm Regards, Richard Tucker Hotel Manager
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Kasey J wrote a review 14 May
1 contribution
Affordable but also very nice rooms the view is alright and the rooms are small but very clean, the staff was great everyone was super nice and helpful especially Trigal and the manager Sidney when we needed to extend our stay😄 we will definitely be back
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Date of stay: May 2022Trip type: Travelled
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded yesterday
Hi 545Kaseyj, We are so please you've had an amazing experience with us here at Arlo Midtown! Your feedback is greatly appreciated and we are very glad to know we have went above and beyond for your stay. We hope to see you again in the future! All the best, Sidney B.
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Dylan Moss wrote a review 13 May
Bristol, United Kingdom7 contributions6 helpful votes
The hotel has a clean and modern appearance and is located close to Times Square with plenty of restaurants and things to do. The hotel lounge and bar area seems to be available for use by students (I think they were students) who hang around doing work on their laptops. The rooms are, however, very very small. There was no storage space for our luggage (mine remained in the case on the floor for the week and I stepped over the case to get around the room). This wasn’t a major issue for me though. I had an issue with the bedside power outlets which did not work, nor did they work on the wall near the mirror either. It would have also been nice if hotel services were included routinely given the price. We were informed on check in that the rooms are not cleaned and bedding or towels aren’t changed unless requested each day. Oh, and room service does not deliver any alcoholic beverages, only food and soft drinks. That’s not a big deal but worth mentioning. As this was my first time in NYC I was constantly out and the hotel really was just somewhere to sleep so the hotel issues didn’t seem as big as they would have otherwise been.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Note that rooms aren’t cleaned or bedding and towels aren’t changes unless you request this...
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded yesterday
Hi Dylanmoss, Thank you for taking the time to write your review, we will be addressing all of your concerns with out team. We would like to make every guest experience a positive one and your feedback gives us important insight. We will continue to cultivate our guest experience and insure that these issues will be addressed. None the less, we thank you for staying with us here at Arlo Midtown and we hope to see you again soon. Many thanks, Sidney B.
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catherine wrote a review 12 May
1 contribution
The property was beautiful. During check in there were some complications with our reservations that we didn’t really understand. But, thanks again to Marie because after we went up there again, she explained everything perfectly! 4/5 because I wish valet parking had in/out privileges.
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Date of stay: May 2022Trip type: Travelled
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded yesterday
Hi Catherinevc0815, Thank you for choosing us for your recent stay. We apologize for valet not being able to have in & out parking. None the less, we will be giving Marie a big regard to your mention. We are very happy to know she has made your experience a positive one! Thank you for taking the time to give us your feedback. Many thanks, Sidney B.
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Kenia wrote a review 12 May
1 contribution
Decided to do a staycation on a whim and I couldn’t have picked a better place! The whole experience was great, amazing place to relax at, close to everything. Their cafe has the best almond croissants, super friendly staff. Marie made my check out process quick while still being very attentive and resourceful.
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Date of stay: May 2022Trip type: Travelled
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded yesterday
Hi Iamkenia, Thank you for your response! We are very happy to know that you have had one pleasant stay with us here at Arlo Midtown. We will send Marie your regards, we hope to see you again soon! All the best, Sidney B.
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melindajohn12 wrote a review 6 May
Charlotte, North Carolina25 contributions34 helpful votes
This hotel certainly delivered more than my expectations in terms of amenities and location (very safe, 6 blocks from the theater). The rooms are very small but well done. Most small rooms do not have any space for luggage but there is a lobg window seat in front of a very large picture window where luggage can be set. The picture window opens, adequate air conditioning with each room having access to temperature control. The hotel is only one year old so it has all the latest in terms of technogy, i.e. keyless elevators (6) which pad automatically registers your desired floor from reading your key fob when initially securing the elevator, which is very quick. The hotel has lots of "work" areas with designated plugs, a beautiful bar with lobby attached and work stations, all while being able to take advantage of air (through large open picture window). The restaurant is good but service was haphazard. The rooftop bar is done well with lots of plants and beautiful view (including thw Empire State Bldg). We will definitely stay here again. The price was right, however, I noticed prices have increased. Thank you, Arlo Midtown.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Since the rooms are small there is no desk in the room, however, there are many intimate spaces...
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Hi Melindajohn12, Thank you for your response, we are glad that you have taken advantage of all the amenities we at Arlo have to offer. Your feedback is greatly appreciated and we hope to see you again soon! Warm regards, Sidney B. (Assistant Front Office Manager)
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pierp1971 wrote a review 2 May
sussex266 contributions194 helpful votes
Stayed here for 5 nights in March. Its a great central location, with everything you need right around. The hotel has a buzzing bar vibe in the evening and I loved the mornings where you can grab a coffee and sit on your laptop and work at a big desk. The hotel always seemed busy, so a nice vibe and atmosphere about the place but not too busy. The room was small, but modern by US hotel standards. Overall I loved this place. The only 2 small negatives was there didnt appear to be any restaurant., only a small Starbucks style coffee outlet by the bar. Not a big deal and the other issue was that a package was left for me at reception Sunday lunchtime and no one at the front desk even mentioned it. It was only by chance on Tuesday night I had a message telling me that something was left for me that I checked. I went to the front desk and sure enough they had it - but sat on it for 2 days, and I no doubt would have never known had I not had the message from the sender. Also I ordered an Uber Eats that just sat in the lobby, and again, no one called up to the room to let me know, its only because of the Uber App that I knew it had been delivered. Other than those small gripes I really like this hotel and definitely would stay again
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Date of stay: March 2022
Value
Location
Service
Trip type: Travelled
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Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Hi Pierp1971, Thank you for the 5 star review and for providing us with your feedback. While your overall stay was enjoyable, I regret that you experienced several lapses in service. We will be using this feedback to retrain our team on the importance of guest communication and anticipating guest needs. We hope to see you again soon so that we may showcase our improved commitment to a superior approach to hospitality. Warm Regards, Richard Tucker Hotel Manager
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Aviv S wrote a review Apr 2022
Tel Aviv, Israel342 contributions66 helpful votes
The hotel is great, but with better service it could have been better. Although all rooms are extremely small and would fit a couple at most, the hotel is clean and new in an absolutely wonderful location. The bed is comfortable and the front entrance is nice and welcoming, the view from upper floors is for sure worth the extra payment. Must mention that in order the hotel to clean your room daily you must request the front desk that every day - that’s not the default. On the vmbad side, the hotel tried to charge my credit card for 5 times abd basically blocked it for 72 hours without any solution (Friday to Monday). Once you are on a trip this situation is really not pleasant and although i called the hotel and left all my details to one of the representatives to take care of it no one returned with a solution, that’s very annoying, I would expect a much better attitude than the one I have got, the representative on the phone kept arguing i’m holding the line too many time - that’s not the right way to treat customers.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Pay extra for upper floor.
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Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Thank you for choosing Arlo Midtown and for taking the time to review your stay. On behalf of the entire team, I would like to extend our sincerest apologies for the issues you experienced with your credit card and our response to your request for assistance. This is certainly not aligned with our commitment to creating happiness for our valued guests. I have shared your feedback with the appropriate teams to ensure that we learn from this experience and do everything possible to ensure that it does not reoccur. We hope to have the opportunity to welcome you back, where we are confident a more inviting experience awaits you. Warm Regards, Richard Tucker Hotel Manager
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S T wrote a review Apr 2022
1 contribution
LOVED everything about my stay at Arlo Midtown. It was THE BEST last minute booking and hotel stay experience possible! I was in NY for a conference and stayed overnight at another hotel the night before (TOTAL NIGHTMARE! Outdated hotel, musty odor, horrible lighting, smelled like cigarettes, and somehow expensive!!) LUCKILY, I found Arlo Midtown while desperately searching to book last minute. THE STAFF WERE THE BEST PEOPLE EVER! Specifically Marie at the Front Desk and awesome Bellmen Alex and Carlos. My nightmare business trip suddenly turned around overnight 360 into a pleasant mini vacation ALL THANKS TO THE STAFF AT ARLO! Check-in and Check-Out was easy breezy. Valet Parking was convenient and not a bad price at all! I was greeted immediately upon walk in. And all throughout the duration of my stay, the staff was very helpful and just sweet, lovely, genuine individuals. I very much appreciate everyone on the staff them! (I decided to convince my boyfriend to take a last minute 2-hour drive from Philly to meet me in NY for a spontaneous post-business trip getaway. Funny story: My boyfriend loves video games and we've been wanting to visit the Nintendo Store NY. Marie was so helpful and gave us directions walking to the Nintendo Store and it MADE OUR TRIP!! Marie at the Front Desk = AWESOME!! We love her! She and her colleagues are such stellar 5-star hospitality! There was a minor engineering issue with the window / blinds not functioning properly but Engineering came to fix it within minutes after I called the Front Desk. Everything else was stellar. Super clean rooms and the hotel smells AMAZING! I want to buy their Signature Scent / Room Diffuser. That's how much I loved the smell of this boutique hotel. I noticed the beautiful scent immediately when I walked into the lobby at Arlo Midtown. And also Marie's beautiful voice and sweet smile. Can't wait to stay at Arlo Midtown again!!
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Date of stay: January 2022
Value
Location
Service
Room Tip: Really beautiful and unique hotel with beautiful ambiance all throughout the entire hotel
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 2 weeks ago
Hi ST_Travels, Thank you so much for sharing your wonderful experience with us here at Arlo. Your feedback is greatly appreciated and we hope to see you again!
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PRICE RANGE
US$258 - US$402 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
489
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Frequently Asked Questions about Arlo Midtown
Which popular attractions are close to Arlo Midtown?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and Shop Gotham NYC Shopping Tours (0.4 km).
What are some of the property amenities at Arlo Midtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Arlo Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arlo Midtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Arlo Midtown?
Conveniently located restaurants include Liberty Bagels Midtown, Il Punto, and Black Iron Burger.
Are there opportunities to exercise at Arlo Midtown?
Yes, guests have access to a fitness centre during their stay.
Does Arlo Midtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Arlo Midtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arlo Midtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Arlo Midtown have any great views?
Yes, guests often enjoy the city view available here.
Is Arlo Midtown accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.