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Hotel Chandler

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Hotel Chandler
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3,045 Reviews from our TripAdvisor Community

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Showing 2,683: English reviews
Brisbane, Australia
Reviewed yesterday NEW

Lovely hotel. Close to Macys and very knowledgable and supportive staff. Lovely christmas tree and fireplace. Free coffee in the morning and across the road from a market that has EVERYTHING. Rooms very clean and has everything.

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Helpful?
Thank Robert K
Plymouth Meeting, Pennsylvania
Reviewed 2 days ago NEW

Great find! I'll go back frequently. Convenient, clean, quiet. A short walk from Penn Station and Grand Central. the room was clean, well organized and appropriately supplied. Water pressure and shower were great in the morning.

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Helpful?
Thank X3422BOrobertp
Colorado
Reviewed 3 days ago NEW

Room 532: terrible. The bathroom sink is tiny with no counter space. The shower controls make it impossible to turn on the shower without getting wet. The heat didn't work and I woke up in 60 degrees. Had to call an engineer to fix it. When I opened the shades, i was looking at a wall and alley. And the...

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Helpful?
Thank daydreman
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear daydreman, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that you had issues with the shower and the heating system during your stay but glad to hear that our engineer was able to fix it. Regarding the location of your room Hotel Chandler do offer rooms with more windows for...

Reviewed 4 days ago NEW

This is a lovely hotel that has old world NYC charm and ambience. From the common areas to the room, everything was wonderful. The staff is friendly and helpful. The bar is intimate and the young female bartender who served us was warm and engaging. Our room had a problem with the heat, and after two attempts to fix it,...

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Helpful?
Thank 59janicem
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear 59janicem Thank you so much for sharing with us your experience. I am happy to see that our team provided such a good service and that you got to enjoy your accommodation. As about our Library, I could not agree more with you! It is indeed one of our most loved spots in our Lobby area and a warm...

New York City, New York
Reviewed 5 days ago NEW

This hotel is not a 4.5 star hotel. It shouldn't even be a 4 star hotel. If it were a 3 star hotel I wouldn't even be writing a negative review. I'm not one to write many reviews but I felt as if I should. I travel often for business and pleasure. Im in the city every other weekend. Always...

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Helpful?
Thank Biddyst
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Biddyst, Thank you for sharing your feedback with us. providing impeccable services and facilities is our utmost priority and I sincerely apologize for these inconveniences. I take your comments very seriously and I will definitely share them with my team. Again I truly appreciate you sharing your comments and concerns and I would like to express my sincere apologies...

Chicago, Illinois
Reviewed 6 days ago NEWvia mobile

I would definitely recommend this hotel to anyone visiting NYC, coming from the airport and having one of my luggages go missing and having to deal with unfriendly people. As I walked into the Hotel chandler it was like coming up for fresh air. The staff is very friendly, As soon as I walked in I was greeted with a...

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Helpful?
Thank Fsmith76
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Fsmith76, Thank you very much for taking the time to write about your experience. I'm very happy to hear that we were able to get your trip to NYC started on the right note. I will also be sure to pass on your kind words to Ashanty, it always brings me great joy when I see that our team...

Fort Lauderdale, Florida
Reviewed 6 days ago NEW

Great little hotel conveniently located in the city. From the front desk staff to the bellmen, top notch service. The rooms are a bit small but provide everything you need. The only negative is a very slow elevator.

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Helpful?
Thank NATASHATRVL
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear NATAHATRVL, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location and that the team was helpful to you. I do apoloigze that you had issues waiting for the elevator during your stay. We do look forward to welcoming you back in the future. Sincerely, Gilles Rebmann...

New York City, New York
Reviewed 1 week ago NEW

Excellent location for shopping and eating.during I stayed it was raining.there was a umbrella in the drawer .it's great. The bed is cozy.it is a little bit noisy in the morning. The A/C was noisy too.

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Helpful?
Thank bop184
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear bop 184, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location. I do apoloigize that you were disturbed by the construction next door to us as well as the AC unit in your room. I do hope you brought this to the attention of our Front...

Cumbria
Reviewed 1 week ago NEWvia mobile

Never having been to New York before, we picked the Chandler as it was fairly small and looked handily sited to visit the city sights. We were not disappointed, it is a brilliant base and the staff are exceptional: nothing is a problem to them. The rooms were fairly small but have everything you need. Close to the subway and...

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Helpful?
Thank Peter H
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Peter H, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location and that the team was helpful to you. We can't wait to welcome you back again in the near future! Sincerely, Gilles Rebmann General Manager

Taiwan
Reviewed 1 week ago NEWvia mobile

The staff are welcoming and very helpful, they upgraded my room to a quite one which totally meets my needs. Have no city view in my room, but it's really well decorated, elegant. The building is beaux art style, if you like to appreciate these, it won't let you down. Plus,very good location.

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Helpful?
Thank beico
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear beico, Thank you very much for providing us with your review. I'm happy that the Front Desk team were able to meet your needs with an upgrade to a quite room. We look forward to welcoming you back in the near future. Sincerely, Gilles Rebmann General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016-6702
Region: United States > New York > New York City > Midtown
Price Range: €158 - €518 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#103 Family Hotel in New York City
#106 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
15 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside facing rooms are quieter.”
 of 5 bubbles 59janicem, 7 Dec 2016 | Read review
“Ask for a room facing the front”
 of 5 bubbles Biddyst, 6 Dec 2016 | Read review
“So many nicer looking places nearby. Wait a few years till loud construction is over next door and the place is refurbished.”
 of 5 bubbles ken0arto, 2 Dec 2016 | Read review
“This is a Luxury Small Hotels of The World hotel but bookings can be made through discount sites.”
 of 5 bubbles Dina332013, 2 Dec 2016 | Read review
“Rooms at the back of the hotel were very quiet, but did not have a view”
 of 5 bubbles JulsyB, 28 Nov 2016 | Read review
5 of 5
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