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W New York - Union Square

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1,370 Reviews from our TripAdvisor Community

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Showing 1,291: English reviews
Santa Clarita, California
Reviewed 12 December 2013

This W Hotel staff here is Awesome! My second trip here this year. Both times I was impressed how well the staff has been trained. Courteous, Friendly and Helpful. Way Above and Beyond the expected level! Great bar area with WIFI. Rooms are bigger than I would expect in NYC. I won't stay anywhere else when I come to NYC!

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Helpful?
1Thank Steve S
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Steve - Thank you so much for your wonderful comments! Our team love surfing Tripadvisor and reading all the valuable feedback, especially when it recognizes their attention to detail and passion for our guests. We hope you will come back and visit us soon. In the meantime, have a great holiday season! Gerald

Daytona Beach, Florida
Reviewed 12 December 2013

I have been coming to NYC yearly now for almost 20 years, the last 10 times I have stayed at the W Union Square. The location is the best as far as I am concerned. There is a wonderful Farmer's Market in the square every Friday and Saturday morning that is fun to stroll through before you start your day....

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Helpful?
1Thank Cindy32461
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Cindy - Thank you so much for your wonderful comments! Keith is indeed an asset to our Hotel and was excited to read your feedback about him! We hope you will come back and visit us soon. In the meantime, have a great holiday season! Gerald (gerald.tellez@whotels.com)

Orlando, Florida
Reviewed 12 December 2013

We had a Fantastic Suite on a December weekend and it was a great stay. The room was extremely clean and had a very large bathroom for NYC. The small living room area was also very handy. We had one small issue with a minor leak and Gerald the manager handled very quickly and efficiently. We stayed on the 5th...

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Helpful?
Thank Jason J
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Jason - Thank you so much for your positive feedback! Glad you enjoyed one of our Fantastic Suites. It would be my pleasure to allocate you a room on a higher floor when you next visit. Please reach out to me at your convenience. All the best, Gerald (gerald.tellez@whotels.com)

Los Angeles, California
Reviewed 11 December 2013

This is one of the nice W hotels in NYC, great lobby and bar for mingling and drinks. Rooms are updated and modern and large by NYC standards. Bliss spa amenities are awesome, save me having to bring my own products. Located right at the square, convenient short walk to lots of great food, shopping and movie theaters. Subway station...

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Helpful?
Thank Luvtosafari
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Thanks for staying with us and complimenting our rooms, bar and Bliss amenities! We are so lucky to have a prime location on Union Square and love that our guests can enjoy all it has to offer. Please reach out to me if I can assist you with a future reservation. All the best, Gerald (gerald.tellez@whotels.com)

Washington DC, District of Columbia
Reviewed 8 December 2013 via mobile

I was happy with this hotel. The rooms are the normal ny small, but not too small. The front desk was very nice. We were placed in a quiet area off the street so the noise was minimal. The only issue is that the sound of the room next door's shower (water running) is out of control loud and woke...

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Helpful?
Thank Blondie2846
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Thanks for staying with us and complimenting our front desk team! So sorry your rest was disturbed by noise coming from an adjacent room. Please reach out to me so that I can ensure a very quiet room is allocated on your next stay. All the best, Gerald (gerald.tellez@whotels.com)

San Diego, California
Reviewed 5 December 2013

I stayed at this Hotel during some of the coldest days in NYC last week! Great location and service, I specially enjoyed the hot apple cider (complimentary) at the reception, since it was a real treat when I rushed inside from the freezing cold. The room we stayed in, although small, was very clean and comfortable. Whenever we needed a...

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Helpful?
Thank LOVELYJADE
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Jade - Great that you enjoyed our cider and it warmed you up after time out in the cold! We appreciate your comments on the coffee maker and will share with our team. We look forward to welcoming you back soon! Please reach out to me if I can assist you in future. Best regards, Gerald (gerald.tellez@whotels.com)

San Francisco, California
Reviewed 28 November 2013

Good location, close to subway. Nice, modern, impeccable room, bigger than what we are used to in Manhattan hotels. We liked their complimentary limo service. We used it several times to go places. You have to reserve it a few hours before and takes you roughly anywhere between 55th street and Lower East Side.

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Helpful?
Thank Irina A
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Irina A, Thank you for taking the time to write a review on W New York Union Square. It is always nice to hear such raving reviews on our hotel and services. I am glad you had a wonderful time at our hotel. If I can be any assistance on any future booking please feel free to contact me...

Leesburg, Virginia
Reviewed 25 November 2013

I must preface by stating this review does not include Olives, as both food and service are better than ever. Love the refurb which expanded the bar area into the restaurant. Alas, the W Union Square’s decline in service is akin to what we’ve noticed at all W hotels we’ve visited in the past year. Prior to 2013, the W...

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Helpful?
Thank Marie C
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Marie C, Thank you for taking the time to write and share your recent expereince with us. I'd like to speak to you in person regarding your review. If you could contact me at Gerald.Tellez@WHotels.com, I would be very grateful to get your feedback and make sure your next experience is much better from start to finish. I look...

Robbinsville, New Jersey
Reviewed 19 November 2013

My husband and I stayed 2 nights for the Halloween Parade. The staff at the front desk and throughout the hotel could not have been friendlier or more accomodating. The rooms here are expensive, but worth every penny. We travel all over, as well as several times a year, and usually do not expect such friendly service. The front desk...

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Helpful?
Thank NJbeachpup1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello NJ! Thanks for your great review! We are very proud of our Welcome Office team. Please contact me directly if I can assist you on your next visit to NYC! All the best! Gerald gerald.tellez@whotels.com

Larchmont, New York
Reviewed 18 November 2013

I stayed recently at the W New York - Union Square in a standard room, and it was anything but standard - king-size bed with multiple pillows, comfy mattress, desk, lounge chair, high ceilings, great views, luxe bath, and mini-bar. Price was decent for New York - around $400/night - and the staff was very attentive (even free champagne when...

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Helpful?
Thank Tony C
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Tony! At W we love hearing our guests say WOW! Great to read that you enjoyed our recently renovated guestrooms! Please do not hesitate to contact me if I can assist you personally on your next trip! All the best! Gerald gerald.tellez@whotels.com

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Ave S, New York City, NY 10003-1634
Region: United States > New York > New York City
Price Range: €240 - €742 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#53 Green Hotel in New York City
#107 Romantic Hotel in New York City
#111 Luxury Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
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Cincinnati Ohio
over a year ago
6 months ago
6 months ago
Baltimore, Maryland
Philadelphia, Pennsylvania, United States
over a year ago

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“18th floor facing downtown”
 of 5 bubbles FLEXXX, 15 Nov 2016 | Read review
“Top floor rooms are awesome! But all are great to be honest!”
 of 5 bubbles 202rahulm, 15 Nov 2016 | Read review
“Ask to be overlooking Union Square”
 of 5 bubbles atraveljunky, 2 Nov 2016 | Read review
“Ask for a room on a higher floor for less street noise”
 of 5 bubbles erinh464, 3 Oct 2016 | Read review
“Ask for a Mega - great rooms”
 of 5 bubbles Whis117, 19 Sep 2016 | Read review
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