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W New York - Union Square

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W New York - Union Square
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1,368 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,289: English reviews
London, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I have stayed at this property since 2006 when I started travelling to New York regularly for work. It is awesome. The staff remember me, look after me and the hotel is cool but not too in your face. The location is wonderful for a stroll around Union Square and a sense of space in a claustrophobic city! The food... More 

Review collected in partnership with this hotel

Helpful?
Thank Rahul M
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Rahul M, Greetings from your home-away-from-home in NYC! It is always a treat to see returning friends, we thank you for your continued loyalty and also for your heartwarming review. We are elated that you, once again, enjoyed your time with us, and that our W Talent continues to wow you with the warmth of their hospitality. Thank you... More 

Los Angeles, California
1 review
Reviewed 2 weeks ago

Great staff and perfect location. Would be lucky to stay there again. Concierge gave great tips and insights as to where to go. The room was great. Good view and centrally located in the city to walk to amazing places

Review collected in partnership with this hotel

Helpful?
Thank fryerandrew
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello fryerandrew, Greetings from NYC! It was our pleasure to host you during your recent stay and we thank you for sharing your feedback. We are thrilled that you were comfortable in your room, our Style Department takes great pride in even the smallest details to ensure our guests are comfortable. We love that we dazzled you with our location,... More 

Brooklyn, New York
Level Contributor
393 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 2 weeks ago via mobile

Here for an evening cocktail/meeting event. We were in the 2nd floor meeting space, which is quite lovely. High ceilings, beautiful decor. There is a dramatic staircase leading from the lobby to the 2nd floor where all you will find is this meeting space and public restrooms. All very clean and nice. The service was great. Banquet bartender very nice.... More 

Helpful?
Thank Ana C
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Ana C, Greetings from W Union Square! We thank you for sharing your recent experience and we are thrilled that we charmed you with our dramatic design and extra touches. Hosting meeting events is always a treat for our Talent Members in the Beverage and Food department, and we are delighted when we can share such warm accolades with... More 

Montvale, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This hotel is perfectly located right across the street from Union Square Park. The room was a bit small but they all are in the city. The staff were very friendly especially the doormen who were always in a good mood. We came early and our room wasnt ready so we walked to Macys at Herald Square, stopped at the... More 

Helpful?
Thank FintiniFan
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello FintiniFan, We love to celebrate special occasions at W Union Square and we thank you for allowing us to be your Anniversary destination. We are elated that your special stay was such a treat and we are grateful that you took the time to provide such great feedback. We are thrilled that you enjoyed the warmth of our W... More 

Dallas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

Currently staying at this property and am very disappointed in the full experience from check in until now. We check out in the morning. Lets start. 1) I emailed the concierge team twice (on 2 diff emails) that we were celebrating a special event, my emails are still unanswered. 2) On check in, I asked for any available upgrades &... More 

Helpful?
Thank fehzan
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello fehzan, Greetings from New York! It was our pleasure to welcome you during your recent stay, and we thank you for taking the time to provide your feedback. We are dismayed that we did not wow you with our W hospitality and are alarmed that you did not receive attention from our W Talent to your outreach. I would... More 

1 review
Reviewed 4 weeks ago

I arrived at 7pm and my room still was not ready, I had to wait over an hour in the lobby, causing me to lose my dinner reservations. After filing a complaint, I received an e-mail from Tiffany Pera (Director of Welcome Office) offering to speak with me about what had happened. I tried both calling her and e-mailing, and... More 

Helpful?
Thank Pedro M
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Pedro M, Greetings from NYC! Thank you taking the time to provide your feedback, while we are thrilled that your room met expectations, we are dismayed that your check-in experience did not. I would like to personally apologize and, if time allows, invite you to email me with your contact information and a convenient time that I may reach... More 

Dutchess County, NY
Level Contributor
116 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 4 weeks ago

We've stayed at this W hotel before and it's one we like better than some others. My husband and I are probably a little outside the demographic of most W hotels. They usually have a very big bar scene - sometimes to the extent we have a hard time getting into the hotel at night and certainly if we want... More 

Helpful?
Thank atraveljunky
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello atraveljunky, It is always a pleasure to welcome back old friends to W Union Square! We are grateful for your loyalty and appreciate you taking the time to provide your feedback. We are thrilled that you enjoyed our W welcome on your arrival and that you were comfortable in your spacious guest room. We are delighted to see that... More 

Belvedere, California
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 weeks ago

We have tried many Manhattan hotels but always return to the W New York - Union Square because of its friendly and professional staff, appealing accommodations and wonderful location that allows walking to many of the City's attractions. It is also "subway convenient" for travel to other, more distant locations. This continues to be our favorite and we have never... More 

Review collected in partnership with this hotel

Helpful?
Thank pearsoninmarin
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello pearsoninmarin, We were thrilled to welcome you back again; it is always our pleasure to see returning friends! We are elated that you and yours, once again, enjoyed your time with us, and that our W Talent continues to wow you with the warmth of their hospitality. We always appreciate it when people take the time to provide a... More 

Stockholm
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

I stay at this hotel at least once a month for work the last 12 months. It's kitty corner from Union Square and situated on the Park Ave S which is a beautiful boulevard with lots of restaurants and useful businesses like Chase, Bank of America, Starbucks, etc. It's also very close to some of the best restaurants I've eaten... More 

Review collected in partnership with this hotel

Helpful?
1 Thank calkenneth
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello calkenneth, Greetings from NYC! It was our pleasure to host you during your recent visit. We are always appreciative when guests take the time to provide feedback on their experience, both for the benefit of future guests, and to enable us to know if we are meeting expectations. We are thrilled that you were comfortable in your room, and... More 

Gwynedd Valley, Pennsylvania
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago via mobile

What a great team running this hotel! From the curb to check-in to room service to restaurant --- Fast, friendly, service-oriented and fun! Great bed, quiet room, nice bathroom all in a great neighborhood! I will be back!!

Helpful?
1 Thank Deee92
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Deee92, It was our pleasure to welcome you to W Union Square, and we thank you for providing your feedback. We are thrilled that you enjoyed your time with us, and that we could provide you with a comfortable haven in our wonderfully eclectic neighborhood. We know that beyond our aesthetic design, the comfort of our rooms, and the... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City > Gramercy Park , Manhattan
Price Range: €241 - €726 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#54 Green Hotel in New York City
#107 Romantic Hotel in New York City
#112 Luxury Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
5 questions
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Cincinnati Ohio
over a year ago
6 months ago
6 months ago
Baltimore, Maryland
Philadelphia, Pennsylvania, United States
over a year ago

See all questions (5)

Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“18th floor facing downtown”
 of 5 bubbles FLEXXX, 15 Nov 2016 | Read review
“Top floor rooms are awesome! But all are great to be honest!”
 of 5 bubbles 202rahulm, 15 Nov 2016 | Read review
“Ask to be overlooking Union Square”
 of 5 bubbles atraveljunky, 2 Nov 2016 | Read review
“Ask for a room on a higher floor for less street noise”
 of 5 bubbles erinh464, 3 Oct 2016 | Read review
“Ask for a Mega - great rooms”
 of 5 bubbles Whis117, 19 Sep 2016 | Read review
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