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W New York - Union Square

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W New York - Union Square
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1,392 Reviews from our TripAdvisor Community

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Showing 1,310: English reviews
Bethesda, Maryland
Reviewed yesterday NEW

The W New York - Union Square is a lovely property, located on the northeast corner of Union Square, at 17th and Park, an excellent home base for any trip to New York. The hotel has a great boutique feel to it, seeing that this property was formerly the Guaranty Life building, dating back to the early 20th century. Much...

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Thank WashingtonFoodie
Reviewed 1 week ago

I usually stay at the W Union Square in NY when I stay in the city. It has always been a positive experience. However, my last stay left a lot to be desired. I am a Starwood Gold Member for Life and made a last minute reservation for the night in the City because I had to take my grandmother...

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4Thank Diana A
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Diana A, Greetings from New York. While we were pleased to welcome you to W Union Square, we are sorry to learn for the reason of your visit and we hope that you and your grandmother are now doing well. As you may have noted, we find great value in guest feedback as it allows us to know what...

Reviewed 1 week ago via mobile

You know what you get with a W and this ain't much different. Corporate hipness but with comfortable rooms that try very hard to be hip. My biggest complaint is that it takes forever for the room service folks forever to pick up trays of dirty dishes that moulder in the halls for far too long.

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2Thank Scrappleking
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Scrappleking, Warm greetings from NYC! It was our pleasure to host you during your recent stay and we thank you for providing your feedback, which allows us the opportunity to identify what guests love most and where we can elevate the guest experience even further. We are thrilled that you were comfortable in your room but regret that our...

Buenos Aires, Argentina
Reviewed 2 weeks ago

We stayed at the W for 4 nights while we were in the city visiting family and friends. The hotel is beautiful, the rooms are very nice.... (no lock on the bathroom door?) and the service is first rate - room service, room cleaning, the concierge's desk/front desk. Room service food was good with the usual limited menu, their restaurant...

Review collected in partnership with this hotel
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1Thank Doctorl13
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Doctorl13, Warm greetings from W Union Square! It was a pleasure to welcome you and yours while you were in the city and we thank you for your magnificent review. It is always a joy when new friends discover and appreciate how special our location is on the Square, which provides a very local flavor such as the farmers...

Freckleton, United Kingdom
Reviewed 2 weeks ago

Stayed here with my two sons in two double rooms. three nights over new year. Very friendly welcome by the staff at check in. Rooms on 6th & 7th Floor. Big shortage of clothing storage if you had clothes that dont need hanging up. Struggled to get shower very hot in my room. There was a nice bar and restaurant...

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Thank intrak2016
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello intrak2016, New Year greetings from NYC! We were delighted to have you and yours welcome in the New Year with us, and we thank you for sharing your review. We are elated that you were cozy and comfortable in your rooms and appreciated the amenities provided for your enjoyment and relaxation. It is delightful to hear that you joined...

Bathgate
Reviewed 2 weeks ago via mobile

We visited New York as a family and stayed at this hotel. I can't thank the hotel enough as the staff were very friendly and helpful. The rooms were big and very well maintained. We asked for interconnecting rooms and the hotel managed to do this for us. We will definitely be back the next time we visit New York....

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Thank Alan W
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Alan W, Warm greetings to you and yours from NYC! It was our pleasure to host you all during your stay and we are thankful for your wonderful review. It is always heartwarming when the hospitality from our exceptional Talent is recognized and appreciated, as they all work hard to ensure that our guests feel the W welcome, so...

Reviewed 2 weeks ago

Very nice hotel and convenient location. Rooms are well furnished, have decently modern bathrooms, and are spacious for NYC. Staff was friendly and helpful, overall we have no complaints about our stay.

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Thank Greg S
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Greg S, New Year greetings from NYC! It was a joy to host you and yours during your recent stay and we thank you for providing your five-star review. We are thrilled that you felt the warmth of our W welcome and that you were so comfortable during your time with us. We hope this means we will enjoy...

Los Angeles, California
Reviewed 2 weeks ago

My wife and I stay at the W Union Square at least once a year. This year we brought two other couples for our annual visit to NY in December. We love staying at the hotel itself, because of it's location, the building itself and the rooms - which are all excellent. It is the spectacular service that really sets...

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Thank GJM47
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello GJM47, So many of our guests are returning friends, and it was a pleasure to welcome you back! It was also a joy to be recommended and introduced to your friends, and we thank you for such a huge compliment. There are many reasons that our guests return, not least the size, comfort, and amenities that our rooms provide,...

Montreal
Reviewed 3 weeks ago

We stay here every year around Christmas time and it is always the best stay we have when in NYC. Front desk is courteous and check in is always smooth. We have stayed here 4 times now and we will stay again next year!

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Thank Daniel P
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello Daniel P, It is always a joy to welcome back old friends, and we were thrilled to host you and yours for your seasonal stay. It is our delight to know that we play such an enjoyable role in your holiday celebrations and we look forward to your return. Best wishes for the New Year! All the best, Bill...

san francisco, ca
Reviewed 3 weeks ago

My husband and I stay at this hotel at least once a year. We love the location, the rooms are spacious, and the service is very good. It's not the most updated hotel but I don't care about that. The beds are very comfortable, it's pretty quiet for sleeping, and I love the Bliss toiletries. Will stay here again and...

Review collected in partnership with this hotel
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Thank kwilk
Management_Team_365, General Manager at W New York - Union Square, responded to this review

Hello kwilk, Nothing delights us more than welcoming back old friends! We are thrilled to be your home-away-from-home and we delight in the warmth of your feedback. Our Style Department are tickled by your appreciation of the comfort of your room and the Bliss amenities placed for your enjoyment, as they are dedicated to providing all of our guests with...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Ave S, New York City, NY 10003-1634
Region: United States > New York > New York City
Price Range: €263 - €546 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood, Travelocity, Priceline, Booking.com and Jetsetter so you can book your W New York - Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#53 Green Hotel in New York City
#107 Romantic Hotel in New York City
#110 Luxury Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
7 months ago
7 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor on the south side, facing Union Square”
 of 5 bubbles WashingtonFoodie, 18 Jan 2017 | Read review
“High floor”
 of 5 bubbles MontrealDanny, 28 Dec 2016 | Read review
“Building directly across 17th Street from hotel being renovated in Dec. 2016--lots of construction noise starting at 7:00 a.m.”
 of 5 bubbles gbrandt2016, 22 Dec 2016 | Read review
“The fabulous room is fabulous. Amenities and products are the best. Great views. Bright and large room. ”
 of 5 bubbles Anaid38, 12 Dec 2016 | Read review
“High floor is more quiet”
 of 5 bubbles BethJS165, 12 Dec 2016 | Read review
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