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W New York - Union Square

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Traveller (269)
Room & Suite (224)
Dining (25)
Overview
  • Excellent52%
  • Very good30%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“front desk”(229 reviews)
“bliss products”(35 reviews)
“great location”(273 reviews)
AMENITIES
Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,574)
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1,478 results
Traveller rating
727
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190
73
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727
444
190
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Show reviews that mention
All reviewsfront deskbliss productsgreat locationnew yorkwhole foodsby nyc standardsan upgradegreat roomgreenwich villagelower manhattanlobby barcorner roomdecent sizeupon checkhigh floornyc hotelsubway station
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1 - 5 of 1,478 reviews
Reviewed 1 week ago

A quick overnight at this hotel offered us wonderful service, a spacious and clean room with a mesmerizing downtown view, and an incredibly comfortable bed. The experience began with an efficient and extremely friendly check-in experience (Sorry! I forgot the name of the staff member,...More

Thank shellywho
Response from TeamMarriott, Director of Operations at W New York - Union SquareResponded 1 week ago

Hello Shellywho, It was our pleasure to welcome you to W New York-Union Square. We are charmed to know you had an excellent, quiet stay and that our Talent left such a warm impression. Their desire to give every guest the best experience possible, down...More

Reviewed 5 weeks ago

This was our first time staying at/near Union Square. It's pretty centrally located with easy access to nearby Gramercy Park, Washington Square Park, Chelsea, SOHO, etc. all within a good walk (30+min) or a short cab ride. Hotel sits on northeast corner of Union Square...More

1  Thank Chris C
Response from TeamMarriott, Manager at W New York - Union SquareResponded 4 weeks ago

Hello Chris C, We appreciate the nice comments about our hotel. It sounds like we made a great first impression as we love hearing that our great location and superior Talent served you well. We do want to apologize for not meeting every expectation while...More

Reviewed 10 July 2018 via mobile

My reservation was for a suite one of the more expensive rooms and it was filthy. See photos. Called manager a women showed up and said “op sorry do you want me to clean it?” On that mood has been there for months. Also talked...More

1  Thank Jodie W
Response from TeamMarriott, Manager at W New York - Union SquareResponded 11 July 2018

Hello Jodie W, We welcome reviews that help us shine a light on the guest experience and we appreciate you taking the time to leave your comments. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. This is...More

Reviewed 5 July 2018

Cold staff. It was like it was a bother to check me in. Please. It is over 450USD a night. Nice location but the hotel is over rated. Food was so so. Best to take a walk and go to a nice restaurant near by.More

Thank Sarry707
Response from TeamMarriott, Manager at W New York - Union SquareResponded 6 July 2018

Hello Sarry707, Thanks for choosing us for your visit. Our Talent strives to create an excellent experience for each guest, and we are sorry for letting you down. It is disheartening to read that we fell short of our standards. Please rest assured that our...More

Reviewed 2 July 2018

After all the friendly staff at W Lexington got let go, opted for a new New York W. As I also had business downtown took this one. Hotel and room are fine, but is it not as alive as Lexington used to be, partly because...More

Thank Tobias H
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$330 - US$726 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Park View Hotel in New York City
#53 Green Hotel in New York City
#63 Luxury Hotel in New York City
#75 Great View Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$330 - US$726 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Park View Hotel in New York City
#53 Green Hotel in New York City
#63 Luxury Hotel in New York City
#75 Great View Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (269)
Room & Suite (224)
Dining (25)
Amenities (49)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
amurudker
23 December 2016|
AnswerShow all 5 answers
Response from gitoni1 | Reviewed this property |
The room had a television, clock radio, and a hair dryer. Our room had a refrigerator, but I had requested one when I made my reservation. So in other words, a refrigerator is not a standard amenity in a guest room. You can... More
1
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Juliet D
30 May 2016|
AnswerShow all 8 answers
Response from RS1118 | Reviewed this property |
Like everyone said, it's about a 30 minute walk. It sounds long but it's a scenic route. There's always so much going on so before you know it, you're there. If you want to get there quick, honestly, avoid cabs. Try the... More
0
Votes
Juliet D
30 May 2016|
AnswerShow all 3 answers
Response from vesnaileto | Reviewed this property |
Pleasant half an hour walk; about 15 mins by subway or about same 10-15 mins by cab (due traffic and lights)
0
Votes
Room Tips
"Not much difference in city vs park views here; go for corners instead"
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"The Corner Suite was very cool."
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"Aske for a high floor"
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"stay away from construction as they are building a shopping area next door."
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