This is a terrific hotel located near the Hudson River in Battery Park City. The rooms-all suites-are large and comfortable, each with a sitting room and separate bedroom. The bathrooms are good sized too. The rooms are very modern and well appointed, with plenty of outlets and a good wifi signal. The location is quite good too: It is fairly quiet and there are great walking/running areas nearby. One added bonus: The staff was helpful and friendly. We will be back on future visits.
The reviews don’t lie. Just perfect!!! As 10 plus year Hilton Diamond member traveling through COVID had become quite disappointing. We travel to New York quite often due to our son being a chef in the city and honestly had become accustomed to settling for less. “Sorry we’re not serving breakfast…Sorry, we don’t have coffee…Sorry we aren’t doing room service etc etc”. Other than necessary safety precautions there were no apologies needed during this stay. This trip was a surprise trip for my father in laws 75th birthday. Doris with guest relations reached out to me 2 weeks prior to our arrival and kept in touch up to and throughout our stay. YES! This is what hotels are meant to be:). I explained what the trip was for and she did everything possible to make it extra special. She got us rooms near by and even gave them an upgrade with an amazing view. They even sent a lovely bottle of wine to my father in laws room with a birthday note! The location of the hotel is great as well. You can walk across a small walkway and enter into BROOKFIELD place. It is a great high end shopping area. Even better it has underground access to the WTC train station that can literally get you anywhere. ALL UNDER GROUND:). The trip was so perfect I had to seek out a manager before we left and thank them. All the staff were excellent. The bar. Front desk. Bellmen. Valet. On and on. Just stay here:). It’s that good.…
This place is our absolute favorite and now only a place to stay when in the city. The location is perfect, and so is Doris. She is the reason we keep coming. She knows everything, lol, and makes us feel like we are friends and not just a business.
Took the whole family to the city in December and had a wonderful stay at the Conrad. We were lucky to have the help of Mr. Howard who went above and beyond by assisting by welcoming us and ensure that we received adjoining rooms. Everyone we interacted with at the property made our kids feel special, which was a great touch. Huge, modern rooms, and not just by NYC standards. Can't wait to come back.
Spent New Year’s Eve weekend at the Conrad Hotel. The rooms were modern and well kept. The hotel staff was very courteous and friendly. I was contacted via text prior to checking to see if I had any needs. I want to give a big shoutout to Stephanie Burgos in the Housekeeping department who was very helpful and accommodating!
First let me say hotel reception and room service staff were amazing, location great, room superb, facilities in general were great. BUT the restaurant and bar facilities during our stay were really poor for the price you pay at a 5 star hotel. Second night we went to get a late dinner a bit before 10:30 front of house person went to seat us at a table we said we'd eat at the bar. When we sat down the bar tender told us kitchen was closed, no more food then walked off even though the menu said snacks until midnight, did not want to know us to serve a drink. Would have been great if he could have checked with the kitchen as it was dead on 10:30 when we sat down. I had to interrupt the front of house staff from a social chat to ask if they did room service or could get us some snacks off the menu that said served until midnight, sorry kitchen closed. You're kidding me this is a 5 star hotel. We ended up getting Uber Eats, seemed like 1/2 the hotel was doing the same when i went down to collect. Next morning went down for breakfast, restaurant was lucky to have 20 people in it, sorry Sir it's 45-60min wait for breakfast, is this really a 5 star hotel! Poor matradee had a continuous line of people from 9-10:30 she had to send away, and copped a lot of flack. Not one manager in site to front the annoyed patrons an explain the situation (obviously short of staff) just leave the poor young lady to handle it all, POOR leadership. On checkout i explained my experience (i need to remember names) and the lady literally looked upset and shocked. She credited the $100 hotel credit i never used and passed my information onto her manager, amazing service from her almost redemption. …
The Conrad Downtown has always been our go to NYC hotel. The rooms are modern, very spacious and always spotless, with the most comfortable beds you can have at a hotel. The hotel is located in a beautiful and peaceful area of Battery park, yet surrounded by world class shopping If that is what you desire. The on site bar and restaurant is excellent and a great place to relax with an excellent cocktail before heading out on the town. We were celebrating my wife’s birthday and the staff went out of their way to acknowledge her birthday and make her day that more special. We look forward to returning to the Conrad many more times in the future.
I stayed at the Conrad New York downtown over Christmas. Me and my family could not have been happier with our choice of hotel. From the moment I arrived I felt at home Armando the doorman, was welcoming, professional, and highly knowledgeable. Darwin at the front desk was also exceptional. He was friendly and attentive. At the restaurant, Luis made sure that me and my family has the best experience possible always. For the rooms I must say that it was the most comfortable pull out couch I have ever slept on . The room was very clean and has all the amenities you need, and if you need anything else, the team is very quick to respond I must also say that the shower is divine! I mean it! I will certainly be coming back to this hotel whenever I’m in the Big Apple.
Beautiful hotel and room ! Great location in cold weather because there is easy access to indoor shopping malls and transportation. Staff was wonderful, especially Lori, Danny and Wayne! Cocktails are delicious, highly recommend the Pickly Pear Martini. We will definitely be back!
I had a great experience at the Conrad in New York. The view from my room was amazing, everything was super clean and comfortable. The food at the bar is delicious, Dani at the bar was very nice and friendly. Maggie and Ella the house keeper were amazing, she helped me so much, she cleaned my room very well and took care of me while my staying.
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