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    Hyatt Herald Square New York

    30 W 31st Street, New York City, NY 10001
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    24/12/2017 25/12/2017
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    US$261
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    Traveller (292)
    Room & Suite (90)
    Dining (38)
    Overview
    • Excellent53%
    • Very good31%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Housekeeping
    3.5 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,005)
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    1 - 5 of 846 reviews

    Reviewed 5 days ago

    The worst hotel experience i have ever had. The staff was rude, disrespectful, and insulting. I wouldn’t stay here again even if it was free. I am a Hyatt rewards member and that meant absolutely nothing.More

    Review collected in partnership with Hyatt Hotels
    Thank jessicamL1894XB
    Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

    Thank you for sharing your feedback on your recent stay with us. I have also reached out to you via email as your experience is very unlike those of our previous guests. Please accept my sincerest apology for the challenge you encountered; however your review...More

    Reviewed 1 week ago via mobile

    Don't expect to return to your room after your day out, and to find clean sheets, towels and no room service trays. The team here don't bother to service your room and then they say it was your fault. No compensation from the night staff....More

    Thank Troderick
    Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

    Thank you for sharing your experience on TripAdvisor! Please accept our sincerest apologies once again for the miscommunication in you leaving the "Do Not Disturb" sign on your guest room door the first day of your stay. Our team does respect the guests wishes and...More

    Reviewed 1 week ago via mobile

    I had a room with a view of the Empire State Building. It was really great. The atmosphere is comfortable casual. The staff and guests are friendly. It was more of a neighborhood feel than being too much in the middle. I travel to New...More

    Thank Richard A
    Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

    Thank you for sharing your FIVE bubble review with us! We are delighted you enjoyed our hotel and amazing staff. Your kind words mean the world to us and we appreciate you noticing the wonderful hospitality our team offers! We look forward to your return!...More

    Reviewed 1 week ago

    Amazing hotel, amazing staff, amazing location. Felt like a guest which is unusual in New York (just the right size to care). Views from rooftop bar amazing (just a shame it wasn't open with heaters). Large comfy beds, friendly and accommodating staff who couldn't do...More

    Review collected in partnership with Hyatt Hotels
    Thank Laleston
    Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

    Thank you for sharing your FIVE bubble review with us! We are delighted you enjoyed our hotel and amazing staff. Your kind words mean the world to us and we appreciate you noticing the wonderful hospitality our team offers! We look forward to your return!...More

    Reviewed 1 week ago

    Was put in a handicap room (and it was called an upgrade). Bad design, very uncomfortable. No plug at desk, had to go to lobby to use my laptop. Hotel is next to a private bus station so sidewalk is thronged with dubious characters at...More

    Thank Busterbud_Sydney
    Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

    Thank you for sharing your feedback on your recent stay at our hotel. I am disappointed you did not enjoy your room design as well as our location. We would have been more than willing to offer you a room change had we known of...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room Service
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$181 - US$613 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #70 Family Hotel in New York City
    • #87 Romantic Hotel in New York City
    • #145 Business Hotel in New York City
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 122
    • Reservation Options
    • TripAdvisor is proud to partner with Hyatt Hotels Corporation, Booking.com, Expedia, Priceline, Travelocity, Hotwire, Hotels.com, Orbitz, TripOnline SA, Cancelon and getaroom.com so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • New York City >
    • Midtown / Manhattan
    • Also Known As
    • Holiday Inn Midtown West 31st Street Hotel New York City
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    Traveller (292)
    Room & Suite (90)
    Dining (38)
    Hotel & Grounds (267)
    Bathroom (9)
    Family and Play Areas (2)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit—spectacular skyscrapers like
    the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's heaven where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
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    Ask a question
    Questions & Answers
    jdftraveller125
    2 August 2017|
    AnswerShow all 2 answers
    Response from wande28 | Reviewed this property |
    Yes , they will also take a holding fee of $250 from the credit card , in case you order anything at the hotel. This refundable if you do not take anything . my advise would be to give the cash as it is a quicker refund... More
    0
    Votes
    MarbellaSue
    21 July 2017|
    AnswerShow all 2 answers
    Response from Casey D | Reviewed this property |
    There is no inside area of the bar. There is a very little couch in rooms with King beds, but not large enough to sleep an average-sized adult.
    1
    Vote
    Jimbo9589
    11 July 2017|
    AnswerShow all 3 answers
    Response from Stef H | Reviewed this property |
    Yes it's open and if not, just ask them to open it for you. Be ware children below 21 are not allowed on the rooftop after 5PM
    1
    Vote
    Room Tips
    "Pay for the NYC view although it's extra"
    Read review
    "There's about 4-6 rooms on each floor so it's definitely more intimate"
    Read review
    "City View."
    Read review
    "Ask for an high floor"
    Read review
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