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Row NYC Hotel

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15,787 Reviews from our TripAdvisor Community

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Showing 11,372: English reviews
Calgary
Reviewed 14 November 2016

This is my second stay at the Row, this time very disappointed. Rooms are very tired even though a recent reno. Housekeeping NOT up to standards. Bathrooms were not cleaned properly. My lock on my door only worked half the time. Spent lot of time waiting for security to let me into my room.

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Helpful?
Thank sandrasH5785AX
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Sandra. We're disappointed that your stay with us was not up to the standard of your last visit. We strive to offer quality service and convenience for our guests. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We do hope you...

Shoreham-by-Sea, United Kingdom
Reviewed 14 November 2016

We arrived on the 10th of November 2016 we checked in we where asked for a credit or debit card to be swiped we asked what this was for and told it was standard practice. We where then told about the FREE wifi on the morning of out check out we received a bill pushed under the door for $80...

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Helpful?
1Thank tonyrbanks
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Tony. It's unfortunate that your stay with us was anything less than perfect. We strive to provide quality service and convenience for our guests. Your satisfaction is important to us so we'll be addressing your concerns with our team moving forward. We do hope you will allow us to host your next visit to the city....

Essex, United Kingdom
Reviewed 14 November 2016

We arrived after a long flight to a rather rude and unhelpful reception lady, however she was the only one whom seemed overwhelmed by the sheer volume of holidaymakers. After what seemed like forever and having to pay an extra $450 on top of the $2,000 we were given our room keys. The room was lovely, bed extremely comfortable, with...

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Helpful?
Thank Mandy C
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the review and feedback, Mandy. We're happy you had a pleasant stay with us and were able to enjoy our comfortable rooms. We strive to provide quality service and comfort for our guests. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We look...

Darlington, United Kingdom
Reviewed 14 November 2016

Overall a great base for our visit close to all major tourist attractions all staff very polite courteous and friendly food and beverage prices in the hotel very competitive as some hotels charge exorbitant prices I would recommend row to anyone visiting NYC

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Helpful?
Thank T8764JIelizabethh
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the great review, Elizabeth! We're thrilled you had such a pleasant stay with us at RowNYC! It's wonderful that our team was able to make you feel so welcome. We love seeing our guests take full advantage of our proximity to so many of the city's best attractions. It looks like you were able to enjoy! We're looking...

Barnstaple, United Kingdom
Reviewed 14 November 2016

On arrival, on top of the room charge paid in advance, we were asked for a mandatory payment of $20 per day per room for unlimited telephone and WiFi usage (2 rooms x 5 days = $200+tax). We pointed out that we were on holiday and didn't plan to spend any time on the telephone and would be happy without...

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Helpful?
1Thank S1416CUpault
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Paul. We're disappointed that your time with us was anything less than perfect. We strive to provide top-notch service and convenience for our guests. Our facilities fee allows us to offer more amenities for our guests. We do hope you will stay with us again and allow us to demonstrate the high-caliber service we're accustomed to...

Stockholm, Sweden
Reviewed 14 November 2016

Check in took forewver for some of my friend waiting in long long lines. Personally, I arrived at midnight and had a smooth check in but others hadn´t. The lobby was crowded and hard for the different groups from different travel agents to find their respective guides, info etc. Very nice with the packed breakfast on marathon morning - a...

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Helpful?
Thank Bosse W
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the review and feedback, Bosse. We're happy you had a pleasant stay with us. We do offer our Stay n Touch check-in system for guests who book through the hotel. It allows guests to check-in via email thus bypassing the lines. We strive to provide top-notch service and comfort for our guests. We look forward to hosting your...

.
Reviewed 14 November 2016

rooms were far to small would not recommend this hotel not value for money the lifts to the rooms continually pack up if booking watch out for additional taxes quote 1080 for wk when booked in costs spiralled to 1550 when checked in beware

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Helpful?
1Thank davidhG1005PH
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, David. We're disappointed that your stay with us was anything less than perfect. We strive to offer quality service and comfort for our guests. We do offer a variety of room sizes and would be happy to help you select a room which may better accommodate your needs next time. We do hope you will allow...

Southern Wales, United Kingdom
Reviewed 14 November 2016

Customer service was great, hotel clean, right smack dab in the middle of time square, great location good drinks. Easy access to everything in the city 20 minutes away from uptown and lower Manhattan would definitely recommend

Review collected in partnership with this hotel
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Helpful?
Thank Anna J
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the wonderful review, Anna! We're thrilled that you had such a pleasant experience with us at RowNYC! It's great that you were able to take full advantage of our proximity to so many of the city's best attractions. That's what we like to see! We can't wait until your next visit! Until then, have a beautiful day!

Dublin, Ireland
Reviewed 14 November 2016

I found the staff very friendly , hotel was spotless , room great size, cleaning ladies where great , found the location of the hotel was brilliant for the time I stayed in NY , would recommend Row NYC Hotel to all, look forward to staying there again, cheers ,

Review collected in partnership with this hotel
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Helpful?
Thank paulcannon62
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the great review, Paul! It's fantastic you had such a pleasant stay at RowNYC! We're thrilled our team was able to make you feel so welcome and could assist you in any way possible. It's great that you were able to take full advantage of our proximity to so many of the city's best attractions. THat's what we...

Paris, France
Reviewed 14 November 2016

very good room. No problem. We had a great time We will not forget our stay in New York. the hotel was very good, beautiful view of New York The room service was very good. The bed and the room was done everyday.

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Helpful?
Thank touitour
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, Thank you for the outstanding review! We're thrilled you had such a memorable and rewarding stay at RowNYC! It's fantastic our team was able to assist you in any way possible and made you feel so welcome. We aim to please and your praise lets us know we're doing our job! We look forward to hosting you again...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €166 - €334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#202 Luxury Hotel in New York City
#233 Romantic Hotel in New York City
#237 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
351 questions
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New York City, New York
Plaistow, New Hampshire
8 months ago
Glasgow, United Kingdom

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Questions? Get answers from Row NYC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 1 Bedroom King Suite was immaculate!!! We had a corner suite which was private and quiet!”
 of 5 bubbles mzhass, 26 Mar 2017 | Read review
“It's New York, so it is noisy outside. Bring or request ear plugs. ”
 of 5 bubbles toniw722, 26 Mar 2017 | Read review
“Book another hotel”
 of 5 bubbles RaifM_12, 25 Mar 2017 | Read review
“I've stayed here several occasions. Love the convenience and hip ambience ! If it's rainy or snowing and u need food besides room service, it's connected to a hip food court called city kitchen! Love the mix of stalls there! Especially the ramen! Also it's in a very convenient spot for food and musicals / plays as well as shopping!”
 of 5 bubbles 804felixn, 25 Mar 2017 | Read review
“Corner rooms are larger.”
 of 5 bubbles 131debbiei, 24 Mar 2017 | Read review
5 of 5