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Element New York Times Square West

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Element New York Times Square West
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3,804 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,423: English reviews
Washington, United Kingdom
Reviewed 3 January 2014

I had a family emergency and at 8am had to leave the hotel. I spoke with the front desk and they said they would have to charge me $150 early departure fee. I asked for them to waive it - she would not then I asked to speak to the manager and not only did he smirk and laugh at...

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Helpful?
Thank NYCvistor
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear NYCvistor, We are sorry there was a challenge with your early departure and hope everything is ok with you and your family. Your comments have been shared with team leadership to ensure that all guests are treated with care in every situation. If we can ever make this up to you on a future visit, please let us know.

Philadelphia, Pennsylvania
Reviewed 2 January 2014

Minus 5 wind chill, and snowing, but with a room with a view, it's perfect. Westin has done it RIGHT. Small, efficient, but it's all here, including the heavenly bed. Frig, microwave, stove, dishwasher, sink. Free wifi and cocktail hour during the week. Only thing missing are a few drawers for clothing

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Thank lscrnp1
Bothell Washington
Reviewed 2 January 2014

My wife and I stayed at the Element over Christmas and as it was our first trip to New York we found it quite appealing. The rooms were a bit cramped but there is lot in them and the beds were really comfortable. We didn't partake in the breakfast so I can't comment on that. The evening beer and wine...

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Thank ksharpe98021
Perth, Australia
Reviewed 1 January 2014

For those who feel they must be close to Times Square this is a good option. If you've been to NY before you'll know that once you've seen Times Square you still need to get on a train or bus to see the rest of the city so your real priority should be access to a train station. Element is...

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Thank SusanPerth
Langenburg, Saskatchewan
Reviewed 31 December 2013 via mobile

Stayed here with my partner for 4 nights through Christmas as part of our two week visit of NY. The hotel is fantastic in terms of amenities, staff, decor, tidyness & cleanliness. Our room was brilliant. We were on the 39th floor & had an amazing view of the empire state building and of the Manhattan skyline. Room was spacious...

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Helpful?
Thank John-Sask2013
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear John-Sky2013, Thank you for the fantastic review. We are happy to hear you enjoyed your holidays with us and we look forward to having you back in the future.

Reviewed 30 December 2013

On arrival here felt welcomed instantly. Staff friendly and helpful. The hotel is very modern and clean and I felt very comfortable there. Breakfast was busy, almost chaotic. Nowhere near enough chairs. They served normal American fare. Muffins, pastries, sugary cereal etc. A wonderful gesture at the element is the happy hour at half 5. They offer snacks and drinks...

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1Thank Bx720
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Becky19845, Thank you for choosing our hotel for your recent trip to NYC. We are glad that you enjoyed our services, amenities, and location and we hope to have you back in the future.

Singapore, Singapore
Reviewed 30 December 2013

This is a very central location to everywhere. If you look up its location on google map, it is walkable to many places. There are food places everywhere. The breakfast provided was good but there weren't too seats so most customers ended up bringing their food to their rooms. Also, there are only 3 lifts, so waiting time to go...

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Thank I_S_B_L_o
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear I_S_B_L_o, We are happy to hear that you enjoyed our services, amenities, and location. We hope to have you back in the future and we thank you for sharing your feedback online.

Boston, Massachusetts
Reviewed 29 December 2013

The decor matches the surroundings in being without extra amenities and near the NY Port Authority bus terminal. The location is a relatively short walk to the theater district and restaurant row on 9th Ave but feels a world away. The good news was the staff was extremely helpful, an OK continental breakfast included and there was free WiFi! (unusual...

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Thank Batch B
Oklahoma
Reviewed 28 December 2013

We've made several trips to New York City and this is definitely the best value we've found in Midtown Manhattan. The hotel is clean, the staff is friendly and attentive and the location is tough to beat. Other reviewers have commented on the views from their terrace, but we never got there to verify that. The hotel has a decent...

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Thank Hank&Joan
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Hank&Joan, We are happy to hear that you enjoyed your stay with us. We apologize for the inconvenience you encountered with our elevators and we appreciated your patience. Happy New Year!

Colorado Springs
Reviewed 27 December 2013

I stayed here for three nights including Christmas 2013. The reception was very busy as we arrived around 10am, but they gladly held our luggage until they had a room available. We checked in easily and they even found my SPG number and added it to the reservation. I agree that the elevators are insufficient when the hotel is full...

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Thank TerrysTravelAgency
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Deae tsim23, Thank you for the detailed review of your experience. We are happy to hear that you enjoyed your Christmas Holiday with us and we hope that you consider us for future visits to New York City.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €143 - €387 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#39 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't Get a room on the west of the building (if you are facing it), These rooms are SMALL”
 of 5 bubbles jerrellu, 3 Feb 2017 | Read review
“Lower floors are better as elevators can't keep up.”
 of 5 bubbles smumba, 27 Jan 2017 | Read review
“pay a bit extra for a room with a view! One night it snowed and seeing the rooftops of New York covered in snow was quite charming.”
 of 5 bubbles av0ka, 23 Jan 2017 | Read review
“Quieter at rear.”
 of 5 bubbles EdinburghSky, 18 Jan 2017 | Read review
“Find another hotel in the Starwood group”
 of 5 bubbles euromarketer, 14 Jan 2017 | Read review
5 of 5