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Element New York Times Square West

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3,670 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,345: English reviews
Chicago
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 February 2014

I have stayed at this hotel a number of times for business and would consider it for a leisure trip in NY. The facility and clean and new-ish and the staff is very friendly and accomodating. Yes, sometimes there can be a wait for the elevator, but when you get to your room, it is very nice. I like that... More 

Helpful?
Thank Beetky
Chicago, Illinois
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2014 via mobile

Stayed here for business. The rooms were nice, spacious and have fully stocked kitchens - fridge, stove, cutlery, dishes, glasses, salt & pepper, etc. The staff was friendly and the hotel offered free wifi. The lobby is busy and crowed at all hours. But please be aware, as other reviewers mentioned, it takes forever to get an elevator. I had... More 

Helpful?
Thank jaeparker
Auckland, Auckland, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2014

Stayed for seven nights in this hotel for our first trip to NYC and we loved every minute of it! Great location, just a stone throw away to Times Square and walking distance to all tourist spots. My favourite thing about this hotel is the free (and fast) wifi - very handy! Also the laundry facilities were good, staff were... More 

Helpful?
Thank Denise S
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2014 via mobile

We checked in the hotel for a night and we were supposed to take a bus to DC. I checked with the reception if they can find out if there is any cancellations due to the storm they assured me that there has been no cancellations to my surprise it was cancelled. Avoid this hotel at any cost

Helpful?
2 Thank Archith
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Archith, We are sorry to hear that your bus was canceled during one of the recent storms in our area. We would caution all guests traveling during inclement to monitor their own travel arrangements. Our team does their best to provide the most up to date travel information to our guests but we are not responsible for cancellations outside... More 

Berlin, Germany
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 February 2014

I stayed here on a business trip in January 2014. Firstly, I have no idea why this place is listed as "other accomodation" while it clearly is a hotel. Secondly, it does definitely not follow a green policy. Good things: * Large rooms * Nice views * Fairly new equipment * Good deal for very central (but not tourist Times... More 

Helpful?
2 Thank DerAnimateur
REDDITCH, WORCESTERSHIRE,UK
Level Contributor
135 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 February 2014

Superb experience at this fabulously located hotel. Just a few blocks from Times Square & all the Metro lines. Spotlessly clean, modern rooms, comfortable beds & all mod cons including a fully fitted kitchenette. Breakfast was a bit of a scrum but was hot & inclusive, which was an excellent rate for any city let alone New York. Number of... More 

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Thank Rioja-forever
Kent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

We stayed at the element in December 2013 and was happy with our choice of hotel. The location is excellent. We walked everywhere and only used the train once in our weeks stay! The breakfast was a little busy but if you get down early you will get a table and you can always take breakfast back to your room... More 

Helpful?
1 Thank Sarah-Jayne1010
Stanley, Falkland Islands
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 30 January 2014

I've stayed in hotels of various *** ratings in NY, and this little gem is way above the rest. A brand of Westin, but not owned by them. I've stayed in the Westin TImes Square, which is a much larger / higher rated hotel, and i would rather stay in the Elements any day. Why? because its a better location... More 

Helpful?
2 Thank Colin-E-Rice
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Colin-E-Rice, Thank you for the incredibly detailed review of our property. We are so glad to hear we made you happy and would be thrilled to be our New York City hotel of choice whenever your travels bring you back to the big apple. More 

Pine, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2014

It was very nice to have complimentary breakfast and happy hour. There were times when it seemed impossible to take the elevators down because the "supply could simply not keep up with the demand." Staff were friendly and helpful.

Helpful?
1 Thank Rosie W
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Rosie W, We are happy that you chose our Times Square hotel to ring in the New Year! We apologize for the challenge with our elevators and we appreciate you sharing your feedback online about your experience with us. More 

Westport, Connecticut
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 January 2014

I live in a local suburb (after living in NYC for many years!) and had a conference in NYC. The weather was due to be horrible so I decided to stay in the city vs. commuting back the next day. Found this hotel through TA and then was able to get a nice discount from a different site so I... More 

Helpful?
2 Thank Carman310
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Carman310, Thank you for choosing our hotel for your overnight stay in Manhattan and for sharing your feedback online. We hope you come back and take a "staycation" with us for a weekend away from home since you are so close. More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €135 - €509 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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