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Element New York Times Square West

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3,672 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,347: English reviews
Isle of Jura, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 March 2014

Wonderful location. Super rooms. Helpful staff. We had no problems with the elevators during our 4 night stay, longest wait once 3 minutes! Fabulous breakfast. All round an amazing place, not forgetting the views from the rooftop area. Comfiest bed ever!

2 Thank Jill D
Kuala Lumpur, Malaysia
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 28 February 2014

I stayed here as part of a member of the Starwood Preferred Guest but I chose to make a review at Tripadvisor due to the number of visitor traffic. My stay was on 24th Jan 2014 - 26th Jan 2014. My review is as follows:- Location: - the hotel is within walking distance to New York Times Square and all... More 

2 Thank Muzzil
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 February 2014

we stayed for 4 nights in february, what can we say, the hotel was great, 18th floor, room was lovely. ok not massive ( are any rooms in NY) but we had all we wanted and more, full fridge freezer in room, 2 ring hob, sink, dishwasher and coffee machine, which i used to get hot water for tea, massive... More 

2 Thank paramedic44
Aptos, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 February 2014 via mobile

Spent 5 days here in Feb in a suite next to the elevator on the 27th floor. Never heard the elevator from our room. Only had the long wait for the elevator a couple of times. The elevators are small and housekeeping uses them too so we all just smiled and got cozy for the ride. Staff was great and... More 

Thank Lifelearners
Albuquerque, New Mexico
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 February 2014

This hotel is truly a hidden gem! We got an unbelievable deal through Expedia so of course we weren't expecting too much... but oh were we wrong! The hotel is chic and modern-looking. Our room was small-ish but not too small to the point where you couldn't handle it. We have a nice, fluffy, clean king-sized bed, full kitchen and... More 

Thank Liliana B
California Desert, California
1 review
Reviewed 24 February 2014

everyone at the hotel overall were polite except for the overnight front desk hispanic girl, I believe her name was Elizabeth Rivera. She was really rude and unhelpful. Other than that my stay was ok, its hard to say if I would recommend this place to a friend because of my terrible experience.

Thank grace_fyf_er
Manchester, England
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 February 2014 via mobile

We stayed here extremely last minute - booked online for 4 people who were stranded with no hotel as we could not check into the original hotel! 20 minutes after booking we arrived and check-in staff were very friendly! The room was clean, tidy and comfortable for a much needed rest after a stressful day! The complementary breakfast was really... More 

1 Thank Loopy_lass2008
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Loopy_lass2008, We are glad to hear that we were able to welcome you to our property at the last minute. We know how stressful it can be to find a NYC hotel and we are happy that you enjoyed your stay with us. We hope to welcome you back on future visits to the big apple. More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2014

Stayed at this hotel for 4 nights in February for my first stay in NYC. To be honest it was faultless. The room was like new, big spacious bed, kitchenette with everything you could ask for (bar a kettle if l am being picky), lovely ensuite with a fantastic shower. Breakfast is fairly simple but sets you up amply for... More 

1 Thank Dan R
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Dan R, We are happy to hear that you enjoyed your stay with us during your recent NYC trip. We appreciate your positive feedback and hope to welcome you back for another flawless stay in the future. More 

Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 February 2014

Located close to Port Authority bus terminal and walking distance to Times Square. Many of the hotels on the 40th and 39th street have the work "Times Square" in their name. Please not that it is not on Times Square. Rooms Ok with all the basic amenities. We had only cold water when we arrived (which was nice as we... More 

3 Thank Larry1968
Little Rock, Arkansas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 February 2014

The Element has reasonable rates, good acommadations, good service, great location and a really nice nightly happy hour for guests. It's near theaters and great restaurants. The only con is the elevator service, because there are not enough elevators so that is really slow if it's a busy hour.

Thank Charlotte W
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Charlotte W, Thank you for choosing our hotel for your recent trip to NYC. We are happy to hear that you enjoyed our amenities and apologize for any challenge you encountered with our elevators. We hope that this does not deter you from staying with us in the future. More 

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Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €134 - €509 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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