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Element New York Times Square West

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Element New York Times Square West
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3,850 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,443: English reviews
Seattle
Reviewed 30 June 2014

The décor was great and the staff was friendly enough. The rooms were comfortable, but loud. Between the A/C unit and the fan in the bathroom it was very noisy considering the size of the room. And the breakfast was very limiting. There was an egg and cheese pita that was both dry and tasteless.

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Helpful?
Thank David T
Los Angeles, California
Reviewed 28 June 2014

We stayed here in June, which seemed to be the peak tourist season in New York. The biggest plus is of course its location. A couple blocks from Times Square and the subway station and just a block from the main bus terminal. We went to watch the amazing 'Phantom of The Opera' and that was only a 5 min...

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2Thank RovingRuhi
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Roving Ruhi, We are very happy to hear you enjoyed your recent stay with us and our convenient location near Times Square. We are sorry that we did not meet all of your expectations during your stay, and we appreciate you sharing this feedback with us. Thank you again for your review, and we hope the rest of your...

Pleasanton, California
Reviewed 28 June 2014

I stayed here for business for couple of nights. Great location close to times square around all the hustle bustle. complimentary food/wine in the lounge. Rooms are bit small but thats how it is across most of the hotels there. friendly staff and getting a late checkout was a simple 30 sec call. I would defi stay here again.

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2Thank amitsak
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear 18325amitabh, Thank you for your kind review. We are thrilled you were able to enjoy our complimentary evening reception during your stay and enjoyed our great Times Square location that has convenient access to some of the best attractions in the city. Providing great service to our guests is very important to our team, and we are happy to...

Washington Dc
Reviewed 28 June 2014 via mobile

Clean but very small, which is typical of nyc. It had a small kitchen which may be convenient for people with kids, but my friends and i had no use for it so i thought it was wasted space. my room was on the 28th floor and smooshed between 2 elevators but elevator sounds were not a problem. The view...

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Thank torijung79
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear torigung, Thank you for your review. We are pleased to hear you enjoyed your stay with us and liked our clean rooms and great location. Thank you for providing us your feedback; we are sorry about the time you waiting for the elevators and apologize for any inconvenience they may have caused. Thank you again for your review, and...

Toronto, Canada
Reviewed 27 June 2014

We spent one night here this week. The hotel seemed a little worn (there was a hole in our couch) and it's not the biggest space in the world, but it's clean, comfortable, a great location and good value. The guy at the front desk went above and beyond to help us arrange a ride to the airport. The room...

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1Thank jsk28
Reviewed 26 June 2014

I am a Starwood Platinum member and only stay at Starwood hotels when I travel. Last December, my new husband and I stayed at the Element en route to our Honeymoon. Upon Check-in, the manager Lawrence Shorter found out it was our honeymoon. We already had a suite night award for this stay but he went above and beyond and...

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2Thank Nibbler77
Durham, North Carolina
Reviewed 24 June 2014

Husband and I headed to NYC to celebrate 30th wedding anniversary. Decided to use Starpoints for hotel. Booking was easy. Arrived at hotel early on Friday. Did not expect room to be ready. Mentioned that it was our anniversary and if we could have a corner room that would be great. Desk agent checked availability and said she would upgrade...

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Thank TMcShu84
Espoo, Finland
Reviewed 24 June 2014

The best thing in this hotel was location, rooms were also in really good condition. Rooms might have been in a bit small side but not too small in any means.. Breakfast was not the best I´ve had but it was there.. but like said, location was excellent. Stay here went well and I have a positive feeling after my...

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Thank Lauri H
Sydney, Australia
Reviewed 23 June 2014

Stayed here for 8 nights with my family.... Location perfect. Close to Time Sq and subways! The room itself was clean but I found the bed to be too hard and the mattress was too small for the frame which lead to many bumps and bruises on my legs and kids legs from multiply runs into the frame. The kitchenette...

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1Thank burniegirls
Reviewed 16 June 2014

Our family stayed at this hotel, during a recent trip to New York, we could not fault the location, it was a quick walk to Times Square and so many transport options. Breakfast was a good inclusion and the Monday-Thursday nibbles/drinks were a welcome break after a long day out. Rooms were a bit small, but I would expect that...

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1Thank Philip B
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Philip B, Thank you for review. We are very happy you and your family had a great visit to NYC and enjoyed our complimentary breakfast and evening reception. We are sorry for any inconvenience you experienced with our elevators during your stay and appreciate your patience during its maintenance. Thank you again for sharing your experience with us, and...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €184 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#40 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles yem2015, 14 Mar 2017 | Read review
“Ask for a room with a view of the Empire State Building”
 of 5 bubbles JamesK615, 3 Mar 2017 | Read review
“Choose a lower floor - and walk down the stairs if you can rather than wait for those lifts.”
 of 5 bubbles sfdann, 27 Feb 2017 | Read review
“Don't Get a room on the west of the building (if you are facing it), These rooms are SMALL”
 of 5 bubbles jerrellu, 3 Feb 2017 | Read review
“Lower floors are better as elevators can't keep up.”
 of 5 bubbles smumba, 27 Jan 2017 | Read review
5 of 5