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Element New York Times Square West

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Element New York Times Square West
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3,759 Reviews from our TripAdvisor Community

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Showing 2,401: English reviews
Northbrook, Illinois
Reviewed 4 days ago NEW

My second stay here. First time was when the property was brand new: at the beginning of 2011, 6 years ago. Things changed to the better, but marginally. Now I would give it 3.5 out of 5, rather then 2.5 first time around. I was lured there by a low rate for 1 night, while on business trip. Outside cost...

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Helpful?
Thank Alex G
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. Although we are glad to know that your experience improved somewhat since your initial stay, we certainly want you to be very satisfied with your stay. Your comments ultimately help us improve, and we appreciate you taking the time to provide them. Safe travels!

Edinburgh
Reviewed 4 days ago NEW

In New York for three nights and wanted somewhere central near Times Square. This hotel fitted the requirements perfectly. Beds are very comfortable and my room at the back was quiet. Both top of my list for a hotel. OK, the place is exceedingly busy which means finding a table at breakfast and using the lifts can be tiresome. Staff...

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Helpful?
Thank EdinburghSky
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay with us. We are pleased that you found our hotel to be comfortable and our staff welcoming. We look forward to your next stay with us. Safe travels!

Reviewed 5 days ago NEW

Near Times Square, subway, restaurants and shopping. Rooms are slightly larger than NY average. Each room has a FULL kitchen which is fantastic. Front desk personnel were very friendly and helpful. This has become my go to hotel when I travel to NYC.

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Helpful?
Thank TravelJones_50
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay!We are delighted that you enjoyed your time as our guest, and look forward to your next stay! Safe travels!

Reviewed 5 days ago NEWvia mobile

Great location , right in all of time square attractions, shopping , and also not to far from midtown! parking is convienent across the street. Rooms are spacious with kitchen or kitchenette, and the evening reception is always a plus

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Helpful?
Thank Jared M
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are pleased that you found our location to be convenient and our rooms to be welcoming. We look forward to your next stay! Safe travels!

Lexington, KY
Reviewed 5 days ago NEW

I was in town for business, and booked this hotel because I'd heard good reviews of a central location (super easy access to the subway), comfortable bed, and nice rooms. I will say that if you're looking to stay near Times Square, this is an excellent value. That being said, I found a few things about my stay to be...

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Helpful?
Thank emmajoan
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your recent stay. I sincerely apologize for the issues you noted, but appreciate your comments nonetheless. Please email me at gm@elementtimessquare.com so that I can address your concerns and follow up on the SPG points you were promised. Thank you.

Reviewed 5 days ago NEWvia mobile

Stayed here for 7 nights great location but thats about it Couldn't find it to start with the breakfast omg !! Never had to stand to eat breakfast what a zoo room was small but cute but we were on the top floor for the view(40th)and had a nightmare with the lifts Wouldn't bother to stay there again even though...

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Helpful?
Thank kristyfromslovakia
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for sharing your feedback about the hotel. We are pleased that you liked the staff's service effort. and apologize for the crowded breakfast service. We suggest coming to breakfast prior to the rush to help avoid potential delays. Safe travels!

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

This is a massive hotel with 40 floors so you can imagine the number of guests it can accommodate. If it is your first time in New York it is a good place to stay as you can easily explore the city on foot from the hotel. They offer free breakfast which is quite rare in hotels in New York...

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Helpful?
Thank Mauricio G
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We sincerely appreciate your feedback about the hotel, and are pleased that you found the hotel staff to be diligent and polite. We hope you choose Element Times Square as your hotel during your next visit to the Big Apple. Safe travels!

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Stayed here on our honeymoon. Room was comfortable and cleaned daily. We enjoyed the kitchenette, cooked 4 nights out of the 6 we stayed, which meant we could avoid the cold nights and save money. Very close to time square and a good emporium supermarket that sold groceries. The lifts however, were slow and unpredictable. Had to use the stairs...

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Thank nikkicody
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about the hotel. We are pleased that you liked your room and the convenience of our location. We are also pleased that you would likely stay with us again. Congrats on your wedding and safe travels!

Reviewed 6 days ago NEWvia mobile

We just stayed in the Element hotel by Westin Times Square over MLK Weekend. We decided last minute to take a quick getaway and the price was just right($200 a night for an NYC hotel = fantastic). The hotel is in a changing neighborhood steps from Port Authority Bus Terminal(easy parking). While it's a bit "edgy," it's safe ( my...

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Helpful?
Thank Andrew W
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are delighted that you enjoyed your stay with us, and that we helped make your last minute getaway a success. Please don't forget us the next time you decide to get away in NYC! Safe travels!

Broome, Australia
Reviewed 1 week ago via mobile

We spent two weeks in this hotel and it was great! The room was big enough for a couple and the small kitchen helped us saving some money. We were at the 20th floor with a beautiful view. The wifi worked fine and we could also use the computers downstairs to print our tickets at no extra costs. Free coffee...

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1Thank SandraDreamer82
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about the hotel! We sincerely appreciate you recommending the hotel to others, and look forward to helping you have another perfect holiday in NYC in the near future. Safe travels!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €119 - €360 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Starwood, Priceline, Booking.com, TripOnline SA and Jetsetter so you can book your Element New York Times Square West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#39 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
114 questions
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter at rear.”
 of 5 bubbles EdinburghSky, 18 Jan 2017 | Read review
“Find another hotel in the Starwood group”
 of 5 bubbles euromarketer, 14 Jan 2017 | Read review
“Book early”
 of 5 bubbles 976carolel, 13 Jan 2017 | Read review
“Rooms on lower floors ie 8-12. Away from ground floor but no to far to take the stairs.”
 of 5 bubbles WendyT82, 12 Jan 2017 | Read review
“Great location”
 of 5 bubbles rachaelw821, 11 Jan 2017 | Read review
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