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Element New York Times Square West

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3,672 Reviews from our TripAdvisor Community

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Showing 2,347: English reviews
Reviewed 2 days ago NEWvia mobile

Arrived around 6, fast check in. We booked about a month before coming so managed to get a really good price for a studio king room on the 40th floor, amazing view. Breakfast was included which was good but very manic in the morning, lots of choice though but it's sometimes easier to take it to your room. We had...

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Helpful?
Thank Cassie B
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We appreciate you sharing your comments about the hotel, and are pleased that you liked the service provided and your guestroom. We also thank you for your recommendation, and look forward to your next stay with us. Safe travels!

Vancouver, Canada
Reviewed 3 days ago NEW

Elements - great location in Manhattan, and walkable to Time Square and other nearby popular sites. The hotel itself does the job. But I could tell the hotel was more about volume, than about specific individual attention. The staff - great customer service of course. But the lobby was just a touch small, for the volumes of residents flowing in...

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Helpful?
Thank Brando2468
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback about your stay. We appreciate your favorable comment about the hotel's customer service effort. We are indeed a busy hotel, and we enjoy being of service to every guest. We hope to have you back as a return guest in the near future. Safe travels!

Reviewed 4 days ago NEWvia mobile

During our 10-day stay we experienced mostly convenience. Port authority station only 5 min walk, same for Times Square. The view (32th floor) was great, Empire State Building to the left. The bed (size and mattress) was very good, we slept really well. The maids did a great job, the room has always been very clean. The Tourist information and...

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Thank Marcus C
Wiesbaden, Germany
Reviewed 5 days ago NEW

in any other city you would not tolerate this tiny rooms and this atmosphere, but here in Manhattan you can be grateful to get rooms like this (clean, and you get get into the bed from both sides). I got upgraded from a standard room into a studio, which is the largest category this hotel offers. But even this was...

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Thank ronald-wiesbaden
Toronto, Canada
Reviewed 1 week ago

We recently stayed at the Element NY Times Square. This hotel has what the front desk refers to as a concierge, but we found out the hard way, after over paying for tickets, that their "concierge" is really a third party concierge, an independent "ticket agent". When I asked the front desk where was the best place to get advise...

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1Thank running4it
Calgary, Canada
Reviewed 1 week ago

We stayed here using points. We chose it for the location and price point (free). The location is perfect. Close to Penn Station and right in Times Square. The staff are phenomenal - very courteous and friendly. The room was clean and provided everything we needed. However, we were on the 38th floor - which gave us an amazing view...

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3Thank dgcalgary
Athens, Greece
Reviewed 1 week ago

The hotel is in a great spot. it is very easy to go anywhere in town. It is clean, comfortable and relatively quiet. We enjoyed staying there and i would recomend it with no second thought. the breakfast was ok and the staff polite and helpfull.

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Thank stratos G
Cape Town, South Africa
Reviewed 1 week ago

The rooms are clean and a decent size, no view from our floor (3rd floor) but that was a benefit because we could take the stairs up (we read plenty of reiews on Tripadvisor about the slow lifts and these are all true). The bellhop was incredibly rude and unhelpful when we arrived but the desk staff were more accomodating...

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1Thank at206
San Diego, California
Reviewed 1 week ago

We really enjoyed our stay here! Normally this would be out of our price range, but we stayed for free using our AMEX SPG points. One staff member in particular went above and beyond, Felix Houseman. We were downstairs in the laundry, standing barefoot and drying our shoes since we had gotten soaked in the rain. Without even asking, he...

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2Thank TravHacker
Warsaw, Poland
Reviewed 1 week ago

Location is just great. Two blocks from the Penn Station - the main NYC bus terminal. Very convenient. Pretty close also to the Theater District, so I really recommend this hotel if you think about the Broadway musical (we had 3 nights in Element and 3 performance). Staff is really friendl - thanks ;) I really recommend 40th, highest floor....

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Helpful?
Thank Piotr R

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: €134 - €506 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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