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We had a mixed experience at this hotel. Overall the stay was good but there were a few unpleasant occurrences. One day our room was not cleaned at all, I had to call the office for fresh towels and supplies. On our last night we...More
My partner and children paid for me to go to New York for 7 days with my sister for my 50th birthday present, I let my sister choose hotel because she had been to New York before, she choose the Element and I'm glad she...More
1 Thank Jane H
Response from Jamie R, Front Office Manager at Element New York Times Square WestResponded 4 weeks ago
I hope you are well! Thank you for your feedback. I am so glad to hear that you enjoyed your stay with us. I have forwarded your comments to the staff as they love hearing positive feedback from our guests. We hope to see...More
I was surprised at how run down the element was.
I’ll start with the good: free breakfast with actual protein, free coffee, comfy beds, good-sized desk to spread out my stuff, and kitchenette. Front desk staff was professional and pleasant.
But the bad! My room...More
The property is in a very convenient location but I can't recommend. I am a top tier member of the SPG program and specifically requested a quiet room due to my late flight/arrival. I made it to the hotel around 3 AM. In the notes...More
My experience started with my check-in on May 16, 2018. I was told by the person at the front desk that unfortunately the only room available was on the 3rd floor. I had a reservation from 3 weeks ago. I asked, why is it unfortunate?...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
At first when I did my booking through AGODA, I kinda remembered that I was supposed to pay tax at the hotel. But I think in the end whatever price I've paid online (which was the price I was comfortable in) already included... More
At first when I did my booking through AGODA, I kinda remembered that I was supposed to pay tax at the hotel. But I think in the end whatever price I've paid online (which was the price I was comfortable in) already included everything. Money matters aside, hope you will enjoy your stay as I kinda miss this hotel, with the cocktail refreshment on weekdays evening and 24hr drink station everyday. Have a safe trip!