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The James New York

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1,329 Reviews from our TripAdvisor Community

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Showing 1,218: English reviews
London, United Kingdom
Reviewed 4 January 2017

Impressed by the staff, the location, the design throughout as well as the room itself. Thanks to Johnny on reception for being so accommodating after we'd had a lengthy trip from the UK. Would definitely stay again,

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Helpful?
Thank Neal B
jrauer2016, General Manager at The James New York, responded to this review

Dear Neal B, Thank you for taking the time to post a review and a thank you to Johnny one of our dedicated Front Desk Managers. At The James, we are passionate about guest service and we are lucky to have a team of humble associates who love taking care of our guests. I appreciate your review and look forward...

Reviewed 3 January 2017

Brian Morr helped us with making our reservations. Brian made sure we had everything we needed for our NYE trip. We had a fantastic view of NYC from our corner room. The size of the room was just perfect. We had a very comfortable bed with the best pillows plus a roll away bed. Bathroom was beautiful. We went up...

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Helpful?
Thank Patty M
jrauer2016, General Manager at The James New York, responded to this review

Dear Patty M, Thank you for posting a review on Trip Advisor. I am thrilled you enjoyed your New Years experience at The James New York. I am sure you researched a lot of hotels before selecting The James and it is wonderful to see you were not disappointed and had a memorable experience. Thank you as well for mentioning...

Noosa, Australia
Reviewed 27 December 2016

I've been wanting to stay at The James for a few trips now, but this is the first time we actually booked - and I'm so glad we did! We had a late train into the city and didn't arrive until around 11:30pm. The staff members were so helpful (a trend that continued throughout our stay), and checked us in...

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Helpful?
Thank stelle-89
jrauer2016, General Manager at The James New York, responded to this review

Dear stele-89, Thank you for sharing your experience from your first stay at The James New York. I am thrilled you enjoyed the amenities of The James Club and the service provided by our team. We are lucky to have a group of people passionate about guest service. If you ever need a contact at The James, do not hesitate...

Phoenix, Arizona
Reviewed 23 December 2016

My boyfriend and I booked a room at this hotel about a week ago. We really liked the location, as there are many places you can walk to and be entertained. We also enjoyed the rooftop bar located inside of the hotel, convenient to have drinks before/after going out. Checking in was easy and quick. Tara, the banquet manager, made...

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Helpful?
Thank vallebrenda
jrauer2016, General Manager at The James New York, responded to this review

Dear vallebrenda, Thank you for posting a review from you and your boyfriend's visit to The James New York. It is awesome to see that you enjoyed the location of the hotel and had a chance to experience all of the outlets and amenities we offer. Jimmy at The James is the perfect place to enjoy an evening cocktail while...

Reviewed 20 December 2016 via mobile

Have spent 9 nights in this superbly located hotel which is staffed by very helpful and attentive staff. Special hello to Eric. Very central to all the wonders of Soho boutiques, galleries & restaurants as well as the major sites eg: 9:11 memorial, Brooklyn Bridge, the Staten Island ferry, Wall Street. With an outdoor pool this would be an ideal...

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Helpful?
Thank Julie B
jrauer2016, General Manager at The James New York, responded to this review

Dear Julie B, Thank you for the wonderful review from your 9 night stay at The James New York. I am thrilled you enjoyed your experience and appreciate you mentioning Eric in your comments. I will be sure to share this with him as our team loves to hear recognition from our guests. We hope to welcome you back to...

turks and caicos
Reviewed 18 December 2016

i love the james hotel. the hotel room staff and desk staff are nice and the rooms are clean and have good natural light. we love the restaurant. beware of the unstable rooftop bar bouncers that guard the elevator. they told us the rooftop bar was not open and we would not be able to have an after dinner drink....

Review collected in partnership with this hotel
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Helpful?
1Thank micheletiffany
jrauer2016, General Manager at The James New York, responded to this review

Dear micheletiffany, Thank you for posting a review from your recent stay at The James New York. While I am glad that you enjoyed the hotel and the service provided by our team, I am concerned by your comments on the rooftop team of Jimmy. Although managed and operated separately, the team at Jimmy are equally committed to service as...

Reviewed 14 December 2016 via mobile

I had a last minute trip to NYC this week and was lucky enough to book The James Hotel for the night. I was a bit underprepared and thusly a tad stressed. The staff at The James were so amazing that they filled in the blanks of all my missing information for my meetings ! My very Manhattanesque corner room...

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Helpful?
Thank MichaelandRobb G
Jerome C, Front Office Manager at The James New York, responded to this review

Dear MichaelandRobb G, Thank you for the remarkable review, We are so pleased to hear that your recent stay at The James has left such an impression on you. We greatly appreciate your compliments regarding the attention to detail that we place on the experience of our guests. Furthermore, We are happy to see that Brian & The Staff made...

Nyack, New York
Reviewed 14 December 2016 via mobile

I had stayed at the James with my mother. We had ordered room service twice, while the food was just ok, the staff, Erica specifically, was amazing! We ordered breakfast early one morning (very prompt service) Erica even poured our coffees for us! She was so friendly and funny!Was very knowledge about the big city and able to recommend cool...

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Helpful?
Thank lisaccn
Jerome C, Front Office Manager at The James New York, responded to this review

Dear lisaccn, Thank you for kind review! We are so pleased to hear that your recent stay at The James has left such an impression on you. We greatly appreciate your compliments regarding the attention to detail that we place on the experience of our guests. Furthermore, We are happy to see that Erica made your stay extra special. Thank...

New York
Reviewed 13 December 2016

I enjoyed my stay at the James Hotel. The staff was beyond exceptional and awesome! Team members, Rebecca Charles, Rebecca Z., Brian, Ecker, Elaine, Yu-On, Jimmy, Clarence, John, and Julian, were all amazing, helpful, and extremely friendly. It was great meeting them and I appreciate all of their hard work. The hotel was in a great location that was convenient.

Review collected in partnership with this hotel
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Helpful?
1Thank 452samantar
Jerome C, Front Office Manager at The James New York, responded to this review

Dear 452samantar, Thank you for the kind review, We are so pleased to hear that your recent stay at The James has left such an impression on you. We greatly appreciate your compliments regarding the attention to detail that we place on the experience of our guests. Furthermore, We are happy to see that staff made your stay extra special....

Central Florida, Florida
Reviewed 13 December 2016

Good location clean rooms, good coffee and breakfast in the Moring . Service overall was great. Rebecca Charles was amazing along with Brian, Yu-On, Elaine, and Rebecca at the front desk. Clarence, Morgan I believe the concierge, John the Bellman, Julian, and Elmo all so friendly and very helpful couldn't ask for a better staff to take care of my...

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Helpful?
Thank vdeebrah
Jerome C, Front Office Manager at The James New York, responded to this review

Dear vdeebrah, Thank you for the 5 star review! We are so pleased to hear that your recent stay at The James has left such an impression on you. We greatly appreciate your compliments regarding the attention to detail that we place on the experience of our guests. Furthermore, We are happy to see that the staff made your stay...

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: €296 - €582 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#116 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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