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350 W 39th St, New York City, NY 10018-1402
Lowest prices for your stay
US$345
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Free cancellation until 24/08/22
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#372 of 539 in New York City
Location
Cleanliness
Service
Value
Stay steps from the bright lights of Times Square and the marquees of Broadway at Hyatt Place New York City / Times Square. Snap photos from the Empire State Building, shop designer brands on Fifth Avenue, and explore nearby Hudson Yards from our central location.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Business Centre with Internet Access
24-hour security
Baggage storage
Paid private parking nearby
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Wine / champagne
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Safe
Cable / satellite TV
Sofa bed
Walk-in shower
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
446Restaurantswithin 0.5 km
126Attractionswithin 0.5 km
490Reviews70Q+A21Room tips
Traveller rating
  • 187
  • 123
  • 72
  • 51
  • 59
Time of year
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Popular mentions
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Most Recent
Mickey wrote a review Yesterday
13 contributions2 helpful votes
There were no welcome information for World of Hyatt Discovery member benefits. I had to ask about free WiFi, a bottle of water, And breakfast. The air conditioner and the room phone were not working. They kept sending a technician who could mot fix it. When I asked for a different room. The front desk stuff refused it. I had to assert myself and insisted the move. Finally the manager accommodated my needs.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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uscg902022 wrote a review Yesterday
1 contribution
Had a room on the 25th floor, King bed with pull out sofa. Room was pretty banged up, marks on the walls, bathroom door did not ope all the way, toilet paper holder separated from the wall. Pull out sofa "mattress" was hardly that...an egg crate topper was about as best as I could describe. I could feel every spring in the pull out frame. Breakfast was mediocre at best....very crowded and not a lot of selection. Be wary of the $100 deposit at the time of check in...still haven't received the deposit back.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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johnE8489OT wrote a review 22 May
Honolulu, Hawaii1 contribution
We had 3 adults, We opted for a room with King Bed and pullout couch. The pullout bed was a joke--thin and lumpy with coils 1/4" under the sheet. VERY uncomfortable. We called the front desk and thankfully they moved us to a room with two double beds, which worked for us. So customer service was good in that way. Rooms are very small, 250 square feet, so be prepared to be tiny. Breakfast experience was very good and efficient. We stayed four nights and the location was great for the theater district and pretty good for the major museums.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Toby S wrote a review 12 May
Fairfax County, Virginia28 contributions35 helpful votes
Decent location. Relatively accessible to subway (a few blocks in a different directions), and across the street from a number of other hotels. Not the most updated, and never seemed to have enough staff. Our room was ready very early...but that's because the A/C wasn't working, which we didn't realize for a bit but they KNEW. They eventually found us another room, but did not keep us apprised of the situation. They were very busy. I'm guessing they were affected by poor staffing, but still: it left these guests with a less than stellar experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Trip type: Travelled
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Dear Toby, Thank you very much for your review. I'm very sorry to learn of your experience and sentiment which is not consistent with our standards. This information has been communicated to our team to be addressed. We would love to gather further details and address your concerns via our social or chat channels. You can contact us via Private Message on Facebook, Direct Message on Twitter, or our chat function on the World of Hyatt App. We look forward to hearing from you and hope to welcome you back in the near future. Aneshia
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Explorer429480 wrote a review 12 May
1 contribution
I know NY rooms are small but this one was ridiculous. Sitting on the toilet, no one could use the sink. Carpet had a red stain. The supplied lotion and soap was never replenished and we had daily maid service. Breakfast room was dirty and the tables were rarely cleaned in between guests. Could not request a late checkout until the next morning to speak with the morning manager.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Dear Explorer429480, Thank you for the feedback. We are sorry to hear you did not enjoy your stay with us. We would love to hear more about your stay and address any concerns you may have about your room. Please feel free to reach out to us on any of our social or chat channels. We hope to hear from you! Aneshia
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PRYeli wrote a review 9 May
Puerto Rico21 contributions
The location is excellent as it is close to everything and we were able to walk everywhere. The single room for me is extremely small but the bed was comfortable. The staff was kind to us and whenever we needed something they always took care of our needs. The only thing we can point out is that breakfast was the same daily (fruit, cereal, oatmeal, muffin, bread, yogurt, boiled eggs, mini waffle packet in sugar), we expected variety but for 6 days it was the same breakfast and the same flavors of everything, they do not vary. We did not want the room cleaning service for the first 4 days and when I asked for it on the 4th day they told me that they would come the next day (day #5) at 8am, we got up and nothing. When we went out for breakfast outside of the hotel because of my birthday and we came back by 12PM just to give time to come to clean, nothing. I managed to run into a girl cleaning the room next door and the only thing she did was complain that the reception did not tell her anything and that although it was her floor she had other rooms and she did not have time to just clean the shower and toilet only and nothing else.. .we had to take the garbage out of our room, help her with the towels and she gave us everything to change our bed because she didn't have time...interesting
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Date of stay: May 2022Trip type: Travelled
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jesus800 wrote a review 8 May
Mexico City, Mexico13 contributions37 helpful votes
My son and I stayed at Hyatt Place times square from March 27 to April 3. We chose this hotel particularly because the room, according to the Hyatt web page, was quite large for New York standards (250 feet and larger ones). Upon arrival we were trully disppointed as we noticed that the room was far smaller . I contacted the manager at the front desk. He told me that all the rooms had the same measure. Just looking at the floor plan I realized that he was lying. The first 3 nights the weather was really cold, below 0 centigrades, and the heating was not working properly. It was repaired after the third night. The room was not cleaned after the second night. We arrived late at night and went to the front desk to complain . They promised to clean it the next day and that never happened either. Upon checking out I thought that at least I would accrue points in the Hyatt loyalty program The points never appeared even though I provided the loyalty number when I checked out. The manager does not meet the basic standards of a Hyatt Hotel. He always had a ridiculous answer to every claim. The hotel was never responsible for anything. He always answered that we booked the room through a third party, that is a travel agency.
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Date of stay: April 2022
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Luke1464 wrote a review 5 May
Baltimore, Maryland2 contributions
Decent enough hotel. Reasonable walking distance to Lyric theater where HP play showing. We upgraded to room w/ sleeper sofa so the room was a decent size by NYC hotel standards but there is not an extra room for the SS. The SS is immediately next to the K size bed and too uncomfortable even for our 90 lbs daughter. Outside sidewalk is a little trashy but then this is NYC. Angelina's bakery just around the corner and is excellent. Staff was very accommodating including holding our luggage on last day after check out while we walked around the city.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
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kimmby0924 wrote a review 4 May
Fort Lauderdale, Florida1 contribution
Nice hotel for a short stay room is a little small but then again you are in the city , everything is walking distance the view from the room is a nice view , the lobby has a good vibe with the bar and the restaurant
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
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Monica wrote a review 2 May
4 contributions
The room was good (as expected for the price) with enough space for 2 people. The "included" breakfast was, at best, a "snack". The best part is, that if you have any food allergies/intolerances, there aren't any options available, so you basically can't have breakfast, although you obviously pay the same price as the rest of the guests... Also...the cleaning policy of the hotel is, at best, just odd. The cleaning of the room needs to be booked with 24h in advance, otherwise there won't be any cleaning happening...obviously, nobody mentions that during the checking... Overall a couple of things the hotel needs to improve...
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
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Location
Cleanliness
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Trip type: Travelled
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 3 weeks ago
Dear Monvt, Thank you for the feedback. We value your input to make improvements. We apologize for the inconvenience with breakfast and our housekeeping. Thank you for staying with us and we hope to provide a better experience and welcome you back! Kind regards, Tonya
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PRICE RANGE
US$234 - US$404 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District
NUMBER OF ROOMS
520
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Frequently Asked Questions about Hyatt Place New York City/Times Square
Which popular attractions are close to Hyatt Place New York City/Times Square?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and Shop Gotham NYC Shopping Tours (0.4 km).
What are some of the property amenities at Hyatt Place New York City/Times Square?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hyatt Place New York City/Times Square?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hyatt Place New York City/Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Place New York City/Times Square?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hyatt Place New York City/Times Square?
Conveniently located restaurants include Liberty Bagels Midtown, Il Punto, and Schmackary's.
Are there opportunities to exercise at Hyatt Place New York City/Times Square?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to Hyatt Place New York City/Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Hyatt Place New York City/Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is Hyatt Place New York City/Times Square accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.