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Holiday Inn Express New York City-Wall Street, an IHG Hotel

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126 Water St, New York City, NY 10005-1615
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Traveller (166)
Room & Suite (136)
Dining (44)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express New York City-Wall Street, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#337 of 540 in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Wall Street Hotel in the Buzzing Financial District Located near Wall Street Steps away from Wall Street, the Holiday Inn Express® Hotel New York City - Wall Street is situated in the heart of the Financial District. Whether you're in town on business or for a New York City vacation, this hotel's lower Manhattan location is convenient for all travelers. Moments from Wall Street, the New York Stock Exchange, City Hall and the Federal Reserve Bank, this New York City hotel offers corporate guests the utmost in service and amenities. Free wireless internet access makes staying in touch easy, and the Business Center is there for support. The Big Apple is brimming with exciting attractions, and the Holiday Inn is minutes from everything. Must-see attractions like Ground Zero, the Statue of Liberty and Ellis Island are only blocks away from the hotel. You can enjoy the outdoors at nearby Battery Park or hunt for bargains in the numerous SoHo, Chinatown shops and boutiques.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Concierge
Non-smoking hotel
24-hour front desk
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Iron
Coffee / tea maker
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Spanish
656Reviews25Q+A89Room tips
Traveller rating
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Anabel28 wrote a review Mar 2022
Connecticut94 contributions7 helpful votes
The front desk guy has very nice customer service, warm welcome , sodas for us, smooth check in. We only stay for one night. The hotel is small I think good for spend 1-2 nights , good location, near the subway. The room was small we booked 1 king size bed and looks like queen. The room was cold too , no blanket , only 1 small sheet. We had to call front desk twice … the heater was like cold … they came and fixed , we asked for blankets but they never came back. The bathroom: no soap , no tooth paste, and the door open like inward the toilet, you can get stuck easily. The toilet had a little broke spot. Everything was nice and clean , the bed was really comfortable. In the morning we had free complementary breakfast: Egg , oatmeal , sausages , … basic I was expecting more food and variety. But Everything taste good and warm. A lot of kind of juices , coffee , tea, yogurt . Only oranges and banana.
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Date of stay: April 2022Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 16 Apr 2022
Hi AnabelB1991, Thank you for choosing Holiday Inn Express for your travel needs and for the time you have given to provide feedback. It was apparent that we missed this opportunity to amaze you. I am sorry for the disappointment. We make sure that every guest feels cared for with all the amenities and services we offer. I assure you that your feedback has been shared with the hotel management for review and enhancement purposes. Thank you for doing business with IHG Hotels and Resorts. I hope you can try us again. Warm regards, Zel N. Case Manager IHGService
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Nikki wrote a review Feb 2022
1 contribution
I traveled with my family on President day weekend. The price and location to the hotel was reasonable. The hotel was understaffed. The manager that was on was working by himself and doing the best he could. He had call outs and was working double shifts(yet still smiling and pleasant). It goes downhill from there!! The rooms are tiny. I mean given that it’s New York it’s explainable. There was not enough towels in the room. The hotel phone was unplugged,once I plugged it in and called my sons room it was silence. There was a container of ketchup on the floor on the side of the night stand. The toiletries was just conditioner and lotion. No shampoo,body wash,toothpaste or mouthwash! We checked out on Monday the 21st we get home and my son was missing a pair of sweatpants. I’ve contacted the hotel directly as soon as we got home and they claim the pants ain’t there, but we literally came straight home and my son noticed it was missing and we went from the hotel home. I’m not even concerned bout the pants it’s more the service and communication! I’m just annoyed at this point that I keep just getting emails saying going to check with supervisors and housekeeping.. Now we are a week in and my deposit hasn’t been released. I was on the phone for over half hour complaining today and they said give them up to 48 hours to get back to me.. This has been the worse experience and hassle! Not to mention the fact that the pants is missing means there is a liar and thief working at the hotel! I will not being staying there no more!!
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Date of stay: February 2022Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 15 Mar 2022
Hello Kodedipai, Thank you for taking the time to give us your feedback about your stay! I'm sorry to read about the issues encountered with the room received and the in-room amenities. I'm concerned to learn about the missing belonging, and your deposit still hasn't been released. I hear your disappointment with the level of service taken in addressing this let you down. The experience you described certainly isn’t what we want for any guest. I shared your review with our hotel management and staff. I'm confident that all you've highlighted will be looked into to ensure that this doesn't happen again. I also sent you a private message to follow up and obtain more details. I hope that you will consider staying with us again and to serve you better when you travel back to the area! Many thanks, Jonathan A Case Manager IHGService
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Megan L wrote a review Jan 2022
Rock Springs, Wyoming53 contributions5 helpful votes
Perfect little hotel for a quick stay. The room was a bit smaller, but the bed was very comfortable, and staff was friendly. The room was also really nice and clean. Missed out on breakfast, so I can’t comment on that, but a great place to stay for a short visit.
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Date of stay: January 2022Trip type: Travelled
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Blackcode wrote a review Jan 2022
10 contributions2 helpful votes
A real scandal this establishment! A manager (woman) and his team so impolite, incompetent, very unpleasant who do not care about the inconvenience their customers may face, no more elevator (the two elevators often out of service for 26 floors) and breakfast removed before scheduled time at 9:30… Also liars who promise us the day before to keep our suitcases but who refused the next day, leaving us without any solution, when you tell them that they have not kept their promises, the contemptuous woman manager orders you to leave the hotel and never come back again…! That’s a shame, scandalous, I do advise against renting even one night in this awful establishment !
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Date of stay: December 2021Trip type: Travelled
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 17 Jan 2022
Hi Damiencrescione, Thank you for sharing your feedback from your most recent stay. We want to make our guest's stay remarkable. I'm sorry that you were left disappointed with your recent visit because of the kind of service you received from our local management. It is certainly not the experience we want our guests to have. I have sent you a private message to get more details to help you. I'm looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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Christopher W wrote a review Nov 2021
Chicago, Illinois41 contributions68 helpful votes
This hotel is in most ways typical of Holiday Inn Expresses. Breakfast was standard and perfectly okay, and my room was clean and reasonably well equipped (although a safe and a small refrigerator would have been nice). The windows, however, couldn't be opened (this is unfortunate as long as the Pandemic is on), and the room was quite small, but, hey, that's normal for non-upscale New York hotels. More serious: I was somewhat surprised to find when I arrived that there were no cups at all in the room—I've never before been asked in a mid-range hotel to drink from the faucet—and that the Keurig coffee-maker came with no supplies. I would have asked about this on my way out a few minutes later, but there was a long line of people waiting for the harried desk clerk. I finally managed to get cups and coffee supplies that evening. Perhaps the hotel needs to set up a checklist for its cleaning staff? They really shouldn't forget this kind of thing. (It was also odd that there was conditioner but no shampoo.) The Holiday Inn Express Wall Street—aside from its one major lapse—seems like a perfectly reasonable place to stay for anyone wanting to be in Lower Manhattan. Also, I'm grateful that my IHG membership allowed me to check in a little early and leave a little late.
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Date of stay: November 2021
Value
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Response from IHG Service, Owner at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 5 Dec 2021
Hi Christopher W, Thank you for leaving us a review of your recent stay. We are committed to providing an inspiring and relaxing experience amidst this pandemic crisis. It is in my dismay to learn that your experience was not as seamless as expected. I am sorry you found our room amenities lacking and our staff inefficient. We make an effort to ensure that the issues highlighted be addressed to the relevant departments. I've communicated your feedback with our hotel management and trust that this will be used to monitor and enhance our service hospitality. Thank you again for making us part of your visit and for your loyalty as one of our IHG Rewards members. We hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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520r1ver wrote a review Nov 2021
London, United Kingdom7 contributions5 helpful votes
The positives - the location is great ; easily walkable to a huge range of subway lines, every kind of shop or restaurant/cafe you could want within five minutes walk. The staff are all lovely - they couldn’t do enough for me every time I interacted. The negatives - when it’s quiet, it’s great, but when it filled up in the second half of the week, there just wasn’t the capacity for the number of guests. Almost impossible to get a table at breakfast and fairly empty food shelves anyway. If you do get a table and go to get a drink, the table has been taken by the time you get back. Ten minute wait for the lift every time. Checking out was a twenty minute wait. Also no maid service and weirdly stocked bathroom - conditioner and body lotion but no shower gel or shampoo. I would actually stay here again because it’s so convenient but I would really be keeping my fingers crossed that’s it’s either quiet or they have rethought how the experience actually works.
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Date of stay: November 2021Trip type: Travelled
Room Tip: A low enough floor that you put can use the stairs is probably preferable
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Response from IHG Service, Owner at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 27 Nov 2021
Hello 520r1ver, Thank you for choosing to stay at our hotel and for sharing your experience. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well. While I am glad you were pleased with our hospitable staff and would come back due to our convenient location, I am sorry to learn about the long wait for the lift, check-out, maid service, bathroom amenities, and your experience during breakfast when the hotel had lots of guests. What you described is definitely not the kind of experience we want any of our guests to have. I've discussed your sentiments with our management team, and I trust that they will make the necessary adjustments to improve the quality of our guests' experience. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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stelismp wrote a review Dec 2020
Athens, Greece23 contributions28 helpful votes
I stayed there for a whole week at December 2019. The hotel is amazing. The location is perfect, 2’ from metro station, opposite to the hotel there is a supermarket and street food. 10’ from the World Trade Center. Away from Times Square chaos. The breakfast is free and also there is available coffee at reception that I used to take away before the beginning of my adventurous day in NY. The room is small but really comfy and really warm. Staff really nice. I will stay there for sure in the future.
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Date of stay: January 2020
Value
Cleanliness
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Room Tip: Location, value for money.
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2 Helpful votes
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Gwen M wrote a review Feb 2020
Fort Worth, Texas18 contributions32 helpful votes
We checked in to the Holiday Inn on Water Street. We were welcomed and checked in by Henry at the front desk. Henry was very knowledgeable and knew the answers to my questions. The hotel was quiet and clean. The workout center was clean and accommodating . I will be staying here again as it is close to a subway and the 911 Memorial is also near by. Thank you for a great visit to NYC!
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Date of stay: February 2020Trip type: Travelled
2 Helpful votes
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Response from HenryNYCSF, Director Of Operations at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 14 Feb 2020
Hello Gwenm42, Thank you so much for your kind words. Feedback like this is what drives me to be and do the best that I can for all my guest. It was a complete pleasure accommodating you and I really hope to see you again soon! Thank you again for staying with us! Until Next Time, Henry L.
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JP F wrote a review Feb 2020
31 contributions46 helpful votes
This is a true example of a Holiday Inn Express is a holiday inn express, it's not the Ritz and as it its perfect for NYC. I do not spend any time my room so I don't need luxury. The rooms are small but very adequate. There is coffee/tea in the lobby. The best part of this hotel is the location.
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Date of stay: November 2019
2 Helpful votes
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Response from HenryNYCSF, Director Of Operations at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 14 Feb 2020
Dear JP F, Thank you for taking the time to provide us a review of your experience with us. It's great to read that you were comfortable during your stay with us. We hope to see you again in the near future! Sincerely, Henry L.
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Showstopper101 wrote a review Jan 2020
41 contributions70 helpful votes
This hotel is hidden away in the financial district of the city. Nearest subway is Fulton Street about 10 mins walk. Very close to statue of liberty and 9/11 memorial. This small hotel includes a free breakfast and the breakfast is actually quite decent. Fresh pancakes made in front of you with various other pastries. There are only about 5 rooms per floor and the area is a-lot quieter than Manhattan meaning you can actually sleep. Staff were also good. Comfortable and cleans rooms. I would definitely consider staying here again.
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Date of stay: January 2020Trip type: Travelled
2 Helpful votes
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Response from HenryNYCSF, Director Of Operations at Holiday Inn Express New York City-Wall Street, an IHG Hotel
Responded 22 Jan 2020
Dear Showstopper101, Thank you for taking the time to leave us your feedback. It's a pleasure to read that you enjoyed your stay with us as well as the location. The staff and I welcome you back anytime! Sincerely, Henry L.
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PRICE RANGE
US$206 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express new york city-wall street hotel new york city
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District / Manhattan
NUMBER OF ROOMS
112
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Frequently Asked Questions about Holiday Inn Express New York City-Wall Street, an IHG Hotel
Which popular attractions are close to Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Nearby attractions include World Trade Center's Liberty Park (0.3 km), Komnata Quest Manhattan (0.06 km), and Accomplice New York (0.4 km).
What are some of the property amenities at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Conveniently located restaurants include Manhatta, Leo's Bagels, and The Dead Rabbit.
Are there opportunities to exercise at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Holiday Inn Express New York City-Wall Street, an IHG Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of New York City.
Are any cleaning services offered at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Holiday Inn Express New York City-Wall Street, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Holiday Inn Express New York City-Wall Street, an IHG Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.8 km), World Trade Center Memorial Foundation (0.8 km), and Hamilton Park (7.1 km).