The entire team is excellent. My request for a car service to and from the airport was handled professionally and efficiently by Mario. He always gave us a genuine and warm welcome whenever we returned to the hotel. Robert, Bo and Bart were always helpful! There was another doorman but I don't know his name. He promptly got us a taxi when there was a glitch with the car service. Thanks to him we made it on time to my nephew's graduation. As someone who has been in customer service, the team here is one of the best I have ever encountered!
My two sons, wife and I had a marvelous stay at the Smyth Tribeca last weekend. We were afforded a wonderful upgrade to a suite and the hotel is elegant, understated, very quiet, and right in the middle of the real residential neighborhood section of Tribeca. Two blocks from Zuckers bagels, Odeon, and a couple more to Frenchette and Weather Up. What more could you ask for? Staff is efficient and kind.
Had a great stay at Tribeca. Got a room upgrade. The location was close to subway and room was very clean. I also want to say a special thanks to Lilia Palatsky, Operations Manager at the hotel. I forgot my jacket at the hotel and kind of panicked, since this promised me lots of lost time trying to figure out the logistics of getting it back. Lilia actually found my jacket and personally sent it to me to San Francisco. I really appreciate this kind of customer loyalty and devotion. Will visit the hotel again.
The hotel is lovely, the rooms are spacious, the staff are friendly, and the location is perfect for lower Manhattan. The hotel also has a well equipped gym with Peloton bikes. My only criticisms are these: Someone who had access to my room stole $50 in cash. The lobby and halls have an extremely overpowering floral scent. A deranged homeless person threw a chair through a window across the street while I was walking to the nearby market. New York’s so-called finest were..um…not to be found.
The hotel is very design and comfy at the same time. The rooms are spacious. Location is great. Above all the staff is s extremely kind and. efficient and a special thanks to Xavier, always smiling and friendly and very helpful with luggage and taxi ! The whole team at the reception was really amazing. Will be back!
First time staying in Tribeca area and Smyth - lovely boutique hotel w modern chic decor and location of hotel was great. Staff was super friendly and the room was also quite roomy for an NYC hotel. Had a great time in NYC and will def stay at Smyth again.
We had a wonderful experience at the Smyth Tribeca Hotel. The service was impeccable especially Mario. He took care of us from when arrived to when we departed. He was helpful in everything needed. Especially getting us a car to the airport in the early morning. Everyone who worked at the front desk was also very nice and helpful. The hotel is very quiet and it’s a great location. We definitely recommend the Smyth.
Good location, convenient to walk to Soho and lots of restaurants nearby. Nice sized room, good bathroom. While the hotel might not be splashy, it was more than nice and it had good value for the money considering how NY can be. Plus, the lobby was lovely for getting some work done before the room was ready. Most importantly, the staff totally made the stay, from Robert constantly looking out and being gracious with late checkout, to Honey greeting me with a smile whenever I was in the lobby, to Mario’s compliments and cheer and good info on neighborhood spots. I’ll definitely be back!
Smyth Tribeca is one of the finest in the area ! If you are there on a Friday or Saturday you will have the dynamic duo Honey &Bo check you in ! I felt write at home during my stay - they helped me with suggestions for my friends and I and helped me with anything I asked for. They are true hospitality. The Rooms are also one of a kind and spacious , which is shocking for NYC. Overall you need to stay here , perfect for buisness or leisure!
Smyth was a pleasant surprise. Walked in and was greeted by Bart at the door and checked in by Bo and Brenda. Very welcoming and full of smiles. I've stayed at different NYC hotels and I can say the staff here is phenomenal. They will go out of their way to ensure a fantastic stay. Will be back soon!