AC Hotel by Marriott New York Downtown
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US$456
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 30/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott New York Downtown
Updated 30/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#306 of 540 in New York City
Location
Cleanliness
Service
Value
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Kids stay free
Children Activities (Kid / Family Friendly)
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
292Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
Contact
151 Maiden Lane, New York City, NY 10038
Getting there
Wall StNew York City Subway5 min
Fulton StNew York City Subway6 min
Car HireSee all New York City car hire
184Reviews22Q+A27Room tips
Reviews
Traveller rating
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Popular mentions
Not a good experience from the second you pull up . No one to help you with your bags . No one to greet you in any way. No Valet parking you get bad directions to drive blocks away to a parking garage in which I arrive there and was told it's full. A $50 bribe and there was room for me. Then the long walk back in the rain to the hotel. No one offers to bring your luggage up . Get to the room and tv not working and can not be fixed. The room is the smallest I've seen in many years. Given the $780 a night you would think it would be bigger then my closet at home. Bathroom actually too small for one person forget two. No room service at all. Place is really an expensive joke. Go to Ritz Carlton it's $200 more but it's a real hotel
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 6 days ago
Dear rayd68, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect from a Marriott hotel. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Craig Kepple General Manager
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AC Hotels Downtown did not honor my accessibility room type, even though it was confirmed guaranteed upon booking and at mobile check-in. Front desk only said none were available. No compensation was offered. I don't even expect upgrades based on my loyalty status, but Bonvoy status is worthless if the hotel fails to honor their most basic guarantee. Bonvoy Platinum Member
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Date of stay: December 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 20 Dec 2021
Dear jungleflyer000, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you by not being able to honor the room type you requested in your reservation. Our inventory changes by the minute with guests staying over, rooms being placed out of order for maintenance reasons, etc. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback and your loyalty to Marriott hotels. Sincerely, Craig Kepple General Manager
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I stayed here for a night while I was in town on business. The room was clean and modern. The location was convenient to activities that I was interested in downtown. The room was quite small which is expected in NYC. The staff was very friencly and helpful.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: It's relatively close to the World Trace Center memorial
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1 Helpful vote
Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 6 Dec 2021
Dear SeeTheW0rld62, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best. Craig Kepple General Manager
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This is the first time I stay in this hotel and I am glad that this would be the last time ever. As the gold member I feel I been treated as trash. We arrived at 11pm and be given the same room that I booked. The room is fine but water sink drain is broken so water not going down. I call the front desk and a lady said they need to find someone. After 20min music, no response at all. So I hang up and called twice to get someone. And they said that they don’t have engineer so they can’t do anything. I asked if they can give us another room but they said that they don’t any any more room for me though you can easily tell the hotel is quite empty. At my resist ( I don’t know how to stay without the water sink in bathroom), she gives me a room but say they can only downgrade it with a really careless cold attitude. It was really surprise to see Marriott’s service like this bad.…
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Date of stay: December 2021Trip type: Travelled
Room Tip: This hotel
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Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 1 Dec 2021
Dear ZibingG, Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear of the maintenance issue you experienced during your stay. I regret that we did not resolve it to your satisfaction and I apologize for the frustration it caused. It is feedback like yours which allows us to impact future stays. Thank you for choosing us and we hope that you might reconsider a return visit. Sincerely, Craig Kepple General Manager
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I only stayed for one night (sadly), but will definitely come again and stay longer if possible! The location is amazing. There is so much to se even just walking across the street to the shops and restaurants , and literally a few streets over you will stumble upon Seaport which a very historical area. Not to mention the views of the bridges are amazing! So many places to walk to from this area such at 9/11 Memorial and museum, Brooklyn Bridge and Dumbo, and city hall. You can also take a ferry from the pier close by. Take the Soundview ferry and you will get an amazing view of the bridges and of the skyline! Hotel was comfortable, and safe. As a solo woman traveler it was an awesome find!
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Date of stay: November 2021
Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 26 Nov 2021
Dear catherineg8888, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Craig Kepple General Manager
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PRICE RANGE
US$302 - US$444 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
274
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Claim Your Listing Frequently Asked Questions about AC Hotel by Marriott New York Downtown
Which popular attractions are close to AC Hotel by Marriott New York Downtown?
Nearby attractions include World Trade Center's Liberty Park (0.4 km), Komnata Quest Manhattan (0.2 km), and Accomplice New York (0.2 km).
What are some of the property amenities at AC Hotel by Marriott New York Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New York Downtown?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel by Marriott New York Downtown?
Conveniently located restaurants include Manhatta, Leo's Bagels, and Delmonico's.
Are there opportunities to exercise at AC Hotel by Marriott New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel by Marriott New York Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of New York City.
Are any cleaning services offered at AC Hotel by Marriott New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New York Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel by Marriott New York Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.9 km), World Trade Center Memorial Foundation (0.9 km), and Hamilton Park (7.1 km).