AC Hotel by Marriott New York Downtown
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 30/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott New York Downtown
Updated 30/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#315 of 513 hotels in New York City
Location
Cleanliness
Service
Value
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Kids stay free
Children Activities (Kid / Family Friendly)
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
296Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
Contact
151 Maiden Lane, New York City, NY 10038
Getting there
Wall StNew York City Subway5 min
Fulton StNew York City Subway6 min
Car HireSee all New York City car hire
193Reviews22Q+A29Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
I really want to leave a good review for this hotel. It’s a great value, in a good location for access to various subway lines and the rooms are clean and comfortable. HOWEVER. The staff leaves something to be desired. I sent dry cleaning out through the hotel for next day service, and 5 DAYS later it’s not back. The staff doesn’t know where it is and each evening when I ask about it the staff passes the responsibility for taking any action whatsoever to the team arriving in the morning. I gave 2 stars, rather than 1 because as long as you don’t need to use any hotel services at all, you’ll probably be OK.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have no idea how this place would ever get 4.4 stars. I get to the hotel tonight and there are two people out front smoking so much weed that I got a contact high coming through the door. The front door was particularly of note because it had two pieces of paper taped to them advising guest to use their key card to enter. You can do better. Only one person at the front desk when I arrived, and I was third in line. Of course, the moment I was the only person at the desk, two other employees appear out of thin air. The lobby was filthy. One of those three should have been running a vacuum and dusting, or even restocking the store would have been nice. There was no note on my corporate booking site that housekeeping service was only every other day, or I would have stayed at my normal Marriott for the same money, was just curious to try something different. The glass in the elevator is broken, a nice touch getting to your room. This is a further mistake since the room is pretty run down, got a third floor as a Titanium member (almost an Ambassador), and worst of all the AC isn’t working. Great way to be welcomed after a day of work travel. If you are a business traveler, avoid at all costs. I just got here 30 minutes ago, so I’m pretty nervous about what the rest of the week has in store for me.…
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 1 week ago
Dear J'aime H, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. Thank you for praising the staff and their efforts overall. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Craig Kepple General Manager
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I checked into my room and the toilet was uncleaned (hair etc. remaining) and the desk areas had residual stains on them that I had to wipe off... would not recommend staying here. I'm a platinum member as well. When I called the front desk, all they offered was to send someone up to clean it again or to switch rooms. Would not stay here again.
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 1 week ago
Dear 446minac, We pride ourselves on being a hotel that exceeds expectations during your entire stay and it is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you taking the time to share your review as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay in line with our standards. Sincerely, Craig Kepple General Manager
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Room great for base. Service at desk not very good almost rude while looking gif details on transport to airport. Bar only open Monday to Friday 5-12am! Told us to take “black car” to airport and driver was playing Spanish music very loud and constantly looking at phone. Toilets in bar area were not serviced well and only one of 3 was open. Had a fire drill at 1am one night but communication on was happening was terrible. Told to remain in our rooms with 5 fire trucks outside the hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 2 weeks ago
Dear qbtrav, We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again. Best, Craig Kepple General Manager
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As a travel consultant, I have traveled to many hotels in NYC for property visits and leisure stays. I usually like to stay in Midtown or SoHo but actually really enjoyed staying near the Financial District and Seaport this time around. The hotel is seemingly brand new and appeals to a more modern traveler. While this property is technically a Select Property in Marriotts portfolio, it honestly rivaled some of the JW’s I’ve stayed at. Front desk staff were beyond friendly and welcoming. The room was huge for the city and the bathroom was even more exceptional. I loved the rainfall shower head and black tiled walls. A mini fridge is stocked with waters and the beds are very comfy. What more could you ask for? If you are traveling for business or visiting friends in the area, stay here. It is not touristy at all and the hotel is incredible. Note that breakfast is not included and there is unfortunately no rooftop. Loved this hotel and will be recommending it to all my clients and business partners.…
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Parking is not included or provided by the hotel. The nearest subway is about an eight minute walk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 4 weeks ago
Dear TheParadiseTraveler, The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our patrons. I will be sure to share your very nice comments with our team and I appreciate you taking the time to write a review. Best, Craig Kepple General Manager
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As a Marriot Bonvoy member I appreciated the early check-in, the upgrade to a corner room on the 29th floor, and the late check out. I have stayed at many hotels in NYC and this hotel is my favorite. I loved everything about the room- the rainfall shower, the fridge, the TV and the bed. OMG the bed was so comfortable. The staff were very friendly. The only minor issue is that it is about a 10 min walk to the subway. I recommend sticking to Fulton St when returning late at night. I look forward to returning.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 8 Jun 2022
Dear John O, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms with plentiful amenities as well as our friendly associates. Please plan to visit us again the next time you travel to the area. Best, Craig Kepple General Manager
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This hotel (that I booked with points) was absolutely wonderful. It had one of the lower redemption rates and that’s specifically why I booked it for my last two nights in the city. They let me check in early and gave me an upgrade to the 21st floor with a great view of the east river and downtown. Check in was simple and the room seemed brand new with a really comfy bed and was very nicely appointed. The bathroom, while small, did the trick just fine. My bathroom only had a shower, which I’m getting used to with new construction hotels. I had breakfast one morning in the restaurant and it was a really nice buffet with hot items you could order from your server. I think it was around $25 plus tip. I was nervous about getting a cab to LaGuardia on my day of departure (cabs are more scarce now post Covid) but the front desk assured me that they could call one when I was leaving and, sure enough, they did. I wasn’t as crazy about the area as I am about other areas in Manhattan, as it’s on the east side of the financial district and it’s mostly just tall office buildings. I was able to find a couple of pizza stands nearby and also a Chipotle. There is a small market next to the front desk and I was able to buy a few sodas there. Everyone was very friendly and I would wholeheartedly recommend this hotel to anyone who needs to be in this area.…
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: Be aware that you’re in the financial district.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 3 Jun 2022
Dear nyclover18, I am thrilled to see that we provided you with an exceptional stay from start to finish. We take a great deal of pride in offering the best service and accommodations in downtown New York and we appreciate you taking notice. On behalf of the entire staff here at AC Hotel, thank you for your loyalty to Marriott and please visit again soon. Best, Craig Kepple General Manager
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Not a good experience from the second you pull up . No one to help you with your bags . No one to greet you in any way. No Valet parking you get bad directions to drive blocks away to a parking garage in which I arrive there and was told it's full. A $50 bribe and there was room for me. Then the long walk back in the rain to the hotel. No one offers to bring your luggage up . Get to the room and tv not working and can not be fixed. The room is the smallest I've seen in many years. Given the $780 a night you would think it would be bigger then my closet at home. Bathroom actually too small for one person forget two. No room service at all. Place is really an expensive joke. Go to Ritz Carlton it's $200 more but it's a real hotel
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded 20 May 2022
Dear rayd68, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect from a Marriott hotel. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Craig Kepple General Manager
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AC Hotels Downtown did not honor my accessibility room type, even though it was confirmed guaranteed upon booking and at mobile check-in. Front desk only said none were available. No compensation was offered. I don't even expect upgrades based on my loyalty status, but Bonvoy status is worthless if the hotel fails to honor their most basic guarantee. Bonvoy Platinum Member
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 20 Dec 2021
Dear jungleflyer000, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you by not being able to honor the room type you requested in your reservation. Our inventory changes by the minute with guests staying over, rooms being placed out of order for maintenance reasons, etc. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback and your loyalty to Marriott hotels. Sincerely, Craig Kepple General Manager
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I stayed here for a night while I was in town on business. The room was clean and modern. The location was convenient to activities that I was interested in downtown. The room was quite small which is expected in NYC. The staff was very friencly and helpful.
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: It's relatively close to the World Trace Center memorial
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded 6 Dec 2021
Dear SeeTheW0rld62, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best. Craig Kepple General Manager
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PRICE RANGE
US$294 - US$444 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
274
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Claim Your Listing Frequently Asked Questions about AC Hotel by Marriott New York Downtown
Which popular attractions are close to AC Hotel by Marriott New York Downtown?
Nearby attractions include World Trade Center's Liberty Park (0.4 km), Komnata Quest Manhattan (0.2 km), and Accomplice New York (0.2 km).
What are some of the property amenities at AC Hotel by Marriott New York Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New York Downtown?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel by Marriott New York Downtown?
Conveniently located restaurants include Manhatta, Leo's Bagels, and Delmonico's.
Are there opportunities to exercise at AC Hotel by Marriott New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel by Marriott New York Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of New York City.
Are any cleaning services offered at AC Hotel by Marriott New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New York Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel by Marriott New York Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.9 km), World Trade Center Memorial Foundation (0.9 km), and Hamilton Park (7.1 km).