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Room & Suite (121)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel New York Downtown
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#263 of 510 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Room & Suite (121)121
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Baggage storage
Paid public parking nearby
Internet
Breakfast available
Breakfast buffet
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
289Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
Contact
151 Maiden Ln, New York City, NY 10038-4930
Getting there
Wall StNew York City Subway5 min
Fulton StNew York City Subway6 min
162Reviews19Q+A22Room tips
Reviews
Traveller rating
- 90
- 45
- 13
- 8
- 6
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Popular mentions
've stayed at this AC Hotel, 5 Stays/ 10 nights the last three months. The hotel is very modern and at the same time very comfortable. The rooms are a perfect size and they are always clean. The shower products are also very nice. Heating and cooling work perfectly. Beds are comfortable. The hotel is close to the seaport and the east river ferries. Great relaxed location. The staff are always very nice and professional. I'd like to especially call out Matina. She is always so professional and welcoming. The reason I'm loyal to Marriott is because of the Marriott service, the warm welcoming and gratitude. Matina has consistently delivered on these things. In addition to this I've seen Matina in action assisting other customers that are upset. She knows exactly what to say to calm them down and fix the situation while maintaining order and being pleasant. I hope this hotel knows what an asset she really is. Matina is a Star. I look forward to more nice stays at this hotel…
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Date of stay: February 2021Trip type: Travelled on business
Location
Cleanliness
Service
Helpful
Response from Concord Hospitality, Other at AC Hotel New York Downtown
Responded 3 days ago
Dear ALX305, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with Matina; she works hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we look forward to seeing you again on a return visit. Best, Craig Kepple General Manager
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I've been a guest at this AC using the DayPass program about five times over the past month. Most of the visits have ranged from uneventful to pleasant, but my experience here last Thursday has stuck in my head. I would've shared this directly with the hotel, but there's no mechanism for direct feedback and I didn't receive a feedback email after my stay to leave a review on Marriott.com. I arrived around 8:30a last Thursday morning. A clerk was animatedly conversing with a man who seemed to be planning an event for his team. Overhearing the conversation, I noticed that the clerk didn't seem very professional in the way he was speaking with the customer. I was standing fairly far back from the desk because because the guest's mask wasn't fully covering his nose as he spoke. After a few minutes, the clerk paused and looked at me and beckoned me over. The first words out of his mouth were "Are you the housekeeper?" I was pretty taken aback by this greeting (not even a hello, how can I help you?") and his lack of apology when I informed him I was a guest, and a guest who had visited this property multiple times over the last month to boot. I asked him why that was the first question out of his mouth and he just said, I'm sorry, I was expecting a housekeeper around this time. Even if I had been the housekeeper, I would think someone in the hospitality would know better than to greet someone in the lobby this way and also recognize his mistake and make up for it with some goodwill. None of that happened. The experience left a really poor impression in my mind, and even though previous experiences were fine I am much less likely to return here.…
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Date of stay: January 2021Trip type: Travelled on business
Value
Cleanliness
Service
Helpful
Response from Concord Hospitality, Other at AC Hotel New York Downtown
Responded 3 weeks ago
Dear 960woc, We appreciate your patronage and your sincere feedback. I'm very sorry for your poor arrival experience; please forgive us. We aim to provide sincere hospitality and clearly missed the mark. Your feedback has been reviewed by our team to foster improvements. For this reason, we hope that you will reconsider a return visit. We'd love the opportunity to serve you better. Once again, thank you for your patronage and feedback. Sincerely, Craig Kepple General Manager
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Beautiful hotel. Great downtown location, but my room smelled like marijuana all night. I mentioned it to the staff, who kindly moved me to another room. This is not a nonsmoking hotel. The $200.00 deposit is not keeping people from smoking in the rooms especially in the bathroom. No one bothers to mention to guests signing in that this is a nonsmoking hotel and we'll charge you $200. If you stay in a low rent hotel in NY, be prepared for marijuana and cigarette smoke.
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Date of stay: December 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Concord Hospitality, Other at AC Hotel New York Downtown
Responded 22 Dec 2020
Dear mypassport1, I'm so sorry for your experience at our hotel; please forgive us. We are a non-smoking hotel, so I regret that you detected an odor. I'm glad that our team was responsive. We do our very best to obtain guest compliance. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. All associates have been trained to respond to potential violations. Once again, on behalf of our entire team - I'm sorry we let you down this visit. We hope to have the opportunity to provide a flawless stay in the future. Sincerely, Craig Kepple General Manager
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This is a nice hotel right off of the East River. The people at the front desk were very friendly and accommodating. One thing to note is the hotel rooms are not incredibly large, but it's NYC, so not surprising. Very close to everything downtown. They are taking good precautions with COVID.
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Date of stay: December 2020
Location
Cleanliness
Service
Helpful
Response from Concord Hospitality, Other at AC Hotel New York Downtown
Responded 22 Dec 2020
Dear chrislL149MV, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Craig Kepple General Manager
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While the hotel is very pretty and updated the entire building reeks of marijuana at all times of the day. The lobby, the elevators, the 21st floor hallway and the smell seeps into my room. Front desk staff says it’s because they are understaffed. I’ve been here for 4 days and the smell has been consistent.
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Date of stay: November 2020Trip type: Travelled solo
Helpful
Response from Concord Hospitality, Other at AC Hotel New York Downtown
Responded 15 Nov 2020
Dear Texascarmain, I regret that you detected an odor while staying with us. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Craig Kepple General Manager
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PRICE RANGE
US$113 - US$397 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
274
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Claim Your Listing Frequently Asked Questions about AC Hotel New York Downtown
Which popular attractions are close to AC Hotel New York Downtown?
Nearby attractions include World Trade Center's Liberty Park (0.4 km), Komnata Quest Manhattan (0.2 km), and Accomplice New York (0.2 km).
What are some of the property amenities at AC Hotel New York Downtown?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at AC Hotel New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel New York Downtown?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at AC Hotel New York Downtown?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to AC Hotel New York Downtown?
Conveniently located restaurants include Manhatta, Adrienne's Pizzabar, and Luke’s Lobster.
Are there opportunities to exercise at AC Hotel New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel New York Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of New York City.
Are any cleaning services offered at AC Hotel New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel New York Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel New York Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.9 km), World Trade Center Memorial Foundation (0.9 km), and Hamilton Park (7.1 km).