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Lotte New York Palace

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3,028 Reviews from our TripAdvisor Community

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Showing 2,579: English reviews
Galloway, New Jersey
Reviewed 24 November 2013

Booked a night for a business trip. As the title says, a great hotel. Attention to detail and a great lobby. Hotel bar was nice as I had cocktails in the evening. Staff attentive. The only reason I did not give this five stars was due to the fact that NYC is one of the major centers of the world...

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Helpful?
1Thank RRM1020
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear RPM1020, Thank you for your review. I am happy that you enjoyed your stay and the attentiveness of our staff. We look forward to welcoming you back in the future. All the best, David Chase General Manager

bastia
Reviewed 24 November 2013

To me, best hotel in big apple! I use to come in New York for 8 years and i have been stayed in differents hotel but since i have discovered the New York palace hotel, there is no way for me to change now! If you want the best location in the city ( madison and 50th st), just behind...

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1Thank Bellule22
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear ladychris2b, I am happy to see that you had a wonderful stay with us last year and enjoyed our location, staff and accommodations. Please reach out to us prior to your next stay. We are looking forward to welcoming you back to the hotel. All the best, David Chase General Manager

Ile-de-France, France
Reviewed 23 November 2013 via mobile

I booked five nights for a business trip at very good price of an average of 300$ a night. Large room with a wonderful view on the cathedral. Only problem was the noise. But the manager solved the problem on the spot by moving me from the 22nd to the 38th floor. That was a free upgrade in a much...

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Thank temtem2910
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear temtem2910, Thank you for staying with us. I am glad to hear that, despite the issue with noisy New York City, you had a wonderful stay and we were able to accommodate you in a quiet room. Please rest assured thst our guest's comfort is always our very first priority. I hope to welcoming back in the future for...

Seattle
Reviewed 23 November 2013

Our entire three night stay was excellent. It began with friendly and efficient check in. It was early morning and both our rooms were ready. Even the Bellman made us feel welcomed. The rooms are spacious, even very large for New York standards. They are clean and very well appointed. The bathroom is also large and very nicely finished. Our...

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Helpful?
Thank wdh528
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear wdh528, Thank you for sharing your experience at The New York Palace with our future guests. I am incredibly happy that you had such an amazing stay and had a chance to try Trouble's Trust and Pomme Palais, our brand new french cafe by the acclaimed Chef Michel Richard. Please reach out to us prior to your next stay...

Rugby, United Kingdom
Reviewed 22 November 2013

I stayed at The New York Palace Hotel for the first part of my honeymoon and it was absolutely fantastic. The rooms are huge and the beds are really comfortable, the bedding is soft and after a long day exploring the city it feels like you are sleeping on a soft, fluffy cloud. They were extremely kind to let us...

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Thank Pixiepil
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Pixiepil, Thank you for your kind review. I am glad to hear that you enjoyed your honeymoon here at the hotel. We would love to welcome you back sometime in the future now that our renovations are completed so that you can experience our brand new and luxurious Lobby and accommodations. I am certain that you would have a...

Reviewed 21 November 2013

I have stayed at the NY Palace hotel at least 6 times and always feel welcomed and comfortable. The staff, especially the concierge are friendly and very helpful. The rooms are spacious and clean. The beds are ultra comfortable. And it is situated within walking distance of Central Park, shopping and Broadway shows. And with their new renovations they have...

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Thank Diane D
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Diane D, Thank you for making our hotel your home away from home. I am delighted to hear that you appreciate our renovations and we look forward to your next visit. All the best, David Chase General manager

Boynton Beach, Florida
Reviewed 20 November 2013

The renovated room was fabulous. My wife and I were on the 32nd floor. Very nice size room for a Manhattan hotel. This was near all the subway lines. Fifth Ave. and Madison Ave. shopping right around the corner. The concierge desk was very helpful.

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Thank davidc60
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear davidc60, Thank you for sharing your great experience with our future guests. I am glad to hear that your enjoyed your stay at the Palace as well as our location and the service provided to you by our Concierge. I hope to welcome you back in the future for another pleasant stay. All the best, David Chase General Manager

DURHAM
Reviewed 19 November 2013

Second year running at the New York Palace- great renovations, fabulous room which had been renovated and central view of cathedral. Friendly staff and comfortable room with loads of space. Just needs free WIFI and tea/coffee making facilities in room ...Looking forward to next year's trip already!

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Thank GARYNSUSAN
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear GARYNSUSAN, Thank you for your review. I am delighted that we, once again, had the pleasure to welcome you to our hotel for another great stay. I am happy to hear that you enjoyed our renovated rooms and our staff. We sincerely hope to welcome you back in the future. Kindly let us know when you will be staying...

Miami, Florida
Reviewed 18 November 2013

I loved the hotel and it's location. Here are some positives : -great great location walk everywhere - large updated room. Awesome bed, tv , and lighting -bar was excellent and waitress was very professional and accommodating Negatives : - be careful with rooms you may think you have some view BUT my view was of of a building not...

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Thank NattyMiami_Florida
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear NattyMiami_Florida, Thank you for your feedback. Please rest assured that we are taking each one of your comments in to consideration as we are constantly working to improve our services. I am happy that you enjoyed our location as well as our rooms and our staff and we hope to have the pleasure to welcome you back sometime in...

New York, New York, United States
Reviewed 18 November 2013

Stayed here for a girls weekend "staycation" with my mom and we had a fabulous time. The room was beautifully renovated, comfortable, and our service was wonderful! When reaching out to guest experience for restaurant advice we were greeted so nicely by Emily Talpalar. She made our stay so easy and enjoyable!!! I would recommend this hotel to anyone living...

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Thank Katie S
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Katie S, Thank you so much for sharing your wonderful experience with our future guests. I am very glad that you have chosen us for your "staycation" and even happier that you had a fabulous time. I will gladly pass your kind words on to Emily. She is certainly an important Palace family member and I am sure she...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €283 - €701 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Cumbria, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider a cathedral view room on a lower floor. Fewer stop on elevator is great, and views still very nice.”
 of 5 bubbles SouthEndFlyer, 27 Mar 2017 | Read review
“Cathedral view rooms are worth the upgrade!”
 of 5 bubbles kmalerba, 27 Mar 2017 | Read review
“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
5 of 5