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Lotte New York Palace

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2,807 Reviews from our TripAdvisor Community

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Showing 2,387: English reviews
Toronto
Reviewed 1 week ago

Perfect mid-town location. Beautiful room tastefully decorated. Quite spacious. Very very quiet. Gorgeous view. Amazing courtyard. Good bars. Good coffee bar. Very nice staff. I would stay at the Lotte again.

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Helpful?
Thank magintoronto
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear magintoronto, Thank you for taking the time to share your review! We're so glad to hear about your great stay and we would love to welcome you back to stay with us on your next trip to NYC. We are highly looking forward to seeing you again soon! Warmest Regards, Jessica Chan

Reviewed 1 week ago

The hotel is a restored older/historic building two ground level bars, very quiet rooms, attentive staff, ground floor coffee shop, good gym, 3 convenient entrances, on 51st, Madison Ave, and 50th Street. Directly across from St Patricks Cathedral and Rockerfeller Center. Tree will be going up soon.

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Helpful?
Thank Kathleen G
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Kathleen G, Thank you for sharing your kind review! We are delighted to hear about all the details that made up your wonderful and convenient stay. Our tree is now up and we're ready for the holiday festivities! We certainly hope to welcome you back again to celebrate the holidays in the near future. We are highly anticipating and...

Reviewed 1 week ago via mobile

This was our third visit to this hotel, for our annual girls weekend, and we are never disappointed! From the minute we check in, to the minute we leave, it's fabulous. The staff that assists with bags as we are getting out of the cab are happy, joking, and welcoming. We stayed in the Towers and recognized Clara right away...

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Helpful?
Thank Michelle T
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Michelle T, Thank you for taking the time to share your review with us! I am very pleased to hear that our staff was able to make your stay so pleasant and welcoming from the moment you stepped through our doors. Clara is always going the extra mile for our guests and I'm so glad you were able to...

Reviewed 1 week ago via mobile

We love New York and loved our stay at Lotte New York Palace! It was our third time there . It's my husband's favorite hotel. It is a very busy hotel in a Perfect location, nice spacious rooms with great views and overall the service was good . Even though I prefer boutique hotels but still loved The New York...

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Helpful?
Thank Maha A
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Maha A, Thank you for sharing your kind review! I’m happy that to hear that you and your husband enjoyed your stay and would like to thank you for your loyalty to us. I am highly looking forward to welcoming you back on your next trip to New York! Warmest Regards, Jessica Chan

San Marcos, Texas
Reviewed 1 week ago

Great room, great service and overall experience. I had a small billing issue that was handled, no questions asked. I think the big thing we look for when we pay for luxury is for near perfection in the overall experience...they delivered. Aka worth the money

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Helpful?
1Thank josephusmyman
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear josephusmyman, Thank you for taking the time to share your review! I'm very pleased to hear about your positive feedback and great experience with us. We take pride in providing our guests' with superior luxurious service by catering to our guests’ needs and I am delighted to hear that were able to experience that level of service with us!...

A TripAdvisor Member
2 reviews
Reviewed 1 week ago via mobile

Wonderful experience- worth the price if you can pay for it! Service is completely devoted- treats you like royalty. Thank you Clara for your kind help. The best place in New York to stay if you can afford it. Hope to be there again. Also John, the restaurant director, was lovely with my handicapped mother. Best breakfast in Manhattan😊 Also...

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Helpful?
Thank A TripAdvisor Member
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Guest, Thank you for sharing your kind review! I am so happy to hear about your wonderful experience during your stay, from the help you received from Clara to lovely restaurant service from John. Our team strives to make each and every one of our guests feel like royalty when walking through our doors and I am so glad...

Reviewed 1 week ago

Wonderful hotel!! We have stayed here many times and I would not want to stay anywhere else. Staff are so friendly and helpful. It was my mom's 80th birthday and we were upgraded to a beautiful room with a view of the cathedral. The hotel sent a cake and champagne to the room which was so thoughtful. Love this hotel...

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Helpful?
Thank Helese S
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Helese S, Thank you for taking the time to share your review with us! I am very pleased to hear about your wonderful experience from the friendly and helpful staff to the thoughtful birthday amenities that made your stay so pleasant. We truly appreciate your loyalty to us and we can't wait to welcome you and your family back...

Niagara Falls
Reviewed 2 weeks ago

We had excellent service with the concierges at the hotel specifically Carolyn and Kal. They provided prompt information and their suggestions were great. There was no wait and they made everything simplified.

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Helpful?
Thank SamanthaNiagaraFalls
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear SamanthaNiagaraFalls, Thank you for sharing your kind review. I'm delighted to hear about the excellent service you received from our Concierge team. Carolyn and Kal are both extremely knowledgeable about the best spots in NYC and I'm happy to hear their suggestions were great! I would love to welcome you back to stay with us again in the near...

New York
Reviewed 2 weeks ago via mobile

The hotel is in a great location - easy to get to many attractions or public transportation. Our room was very big for NY standards. We had a cozy bed and super clean room. Only complaint - we arrived at 1am and when I asked for a glass of water at check-in I was told the only water available was...

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Helpful?
Thank Gris115
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Gris115, Thank you for sharing your kind review! I'm so glad to hear about your clean and cozy room and the convenience of our location to several attractions. Your check-in experience will be addressed with the appropriate party as we are dedicated to ensure that simple guest requests like yours are fulfilled. I would love to welcome you back...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Delicious expensive $19/each cocktails but don't expect to get one after 12:15 am. This is New York City, right? So why would hotel chase customers away? Ordered one cocktail then curt server made last call at 12:15 because bar closes @ 1am?! Received 2nd cocktail with check. Server came back 2 minutes later wanting signed check, very rude! Then came...

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Helpful?
1Thank ROCKSTAR369

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €217 - €698 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#21 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#72 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best location!”
 of 5 bubbles livyah, 4 Dec 2016 | Read review
“Ask for a view of St. Patrick's Cathedral”
 of 5 bubbles W979RNleoc, 2 Dec 2016 | Read review
“Check out the Towers. Excellent views from all rooms.”
 of 5 bubbles amterra7325, 1 Dec 2016 | Read review
“St. Patrick Cathedral View”
 of 5 bubbles fhalvarez22, 1 Dec 2016 | Read review
“Try to get a Cathedral view room...”
  • Cathedral View Room
  • Cathedral View Room
  • Cathedral View Room
 of 5 bubbles Twobucks, 26 Nov 2016 | Read review
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