We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Lotte New York Palace

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Lotte New York Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,024 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,576: English reviews
Start your review of Lotte New York Palace
 Click to rate
Westchester County, NY
Reviewed yesterday NEW

Excellent experience. We originally made reservations here because we had tickets to see Chamber Magic with Steve Cohen (HIGHLY RECOMMEND!!!) and one night turned into 3 nights because we kept making great plans. LOVED our time here. The room was huge for NYC, and luxurious and QUIET. Breakfast was a small fortune, but extremely good. The architecture is stunning -...

 Report
Helpful?
Thank ZoeChloe827
Berkshires, Massachusetts
Reviewed 2 days ago NEW

We loved our stay at Lotte New York Palace. We received wonderful service especially by Concierge Kal who made us see a Magic show by Steve Cohen on Saturday. we loved it, and we will return back agin.

 Report
Helpful?
Thank begreen365
Melbourne, Australia
Reviewed 4 days ago NEW

A truly great hotel with real luxury. A number of great bars and food choices, really great rooms in two different towers (one more upmarket than the other) both with fantastic views of the city. Friendly and helpful staff and everything you need. The location is perfect and means everything in NYC is accessible. I've stayed here twice in the...

 Report
Helpful?
Thank Anthony N
Marina Del Rey, United States
Reviewed 4 days ago NEWvia mobile

Just checked out. It must be new ownership that's sucked the soul out of this place. The servers in the ONE restaurant that serves breakfast until 11:30 then stays open for a few more hours to serve drinks and small appetizers is lovely. No longer can you get lunch service or dinner service except in your room. So took my...

 Report
Helpful?
Thank Colleen H
Boston, Massachusetts
Reviewed 6 days ago NEW

We spent 3 days at Lotte New York Palace hotel. Great location and nice staff. Blossom in housekeeping was a super star who was very friendly with a great smile. Francisca the assistant manager was wonderful. we had a little issue and she solved it immediately. Kal the concierge did help us arranging our 3 days visit. we will be...

 Report
Helpful?
Thank thekingof016
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear thekingof016, Thank you for taking the time to share your review! I am so excited to hear about your great stay and the wonderful service you experience from our dedicated staff. I would love to welcome you back on your next visit to NYC. We look forward to seeing you soon! Warmest Regards, Becky Hubbard

Boston, Massachusetts
Reviewed 1 week ago

Stayed at the Lotte New York Palace for one night. I'm often in and out of the city for work. On this trip I decided to stay at Lotte based on the reviews and ability to get a great price for the night. The room was quite large for NYC, with high quality bedding, a big bathroom and work desk....

 Report
Helpful?
Thank belvie1
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear belvie1, Thank you for sharing your review. I am pleased to hear about your great stay with us. Business or leisure, we offer everything for any style of trip. We are looking forward to your next visit and we hope to welcome you back soon! Warmest Regards, Jessica Chan

Tennessee
Reviewed 1 week ago via mobile

This place is amazing. Our view from the room bid awesome. Beds are very comfortable and you can walk to Times Square in less thank 10 minutes. Be careful about the drinks in the stocked refrigerator.... a coke is 8.00. 😳

 Report
Helpful?
Thank mandy680
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear mandy680, Thank you for sharing your review of your stay. I'm so excited to hear about your amazing stay with us! I can't agree with you more - we have some of the best views of NYC from our guest rooms. We certainly look foward to your next visit and we hope to welcome you back in the near...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

We stay in different Hotels each time we visit NYC, never the same twice. I got a good deal on The Lotte and it is a very good Hotel. It is advertised as a luxury Hotel and it is for sure. Michael on the desk was excellent, as was the other staff down in the lobby, they were always there...

 Report
Helpful?
Thank Tim W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Tim W, Thank you for taking the time to share your feedback with us. I am pleased to hear about the great service you received during the duration of your stay. Our team is very diligent in delivering exceptional service and strives to make our guests feel right at home. The snow storm certainly played a major role in...

London, United Kingdom
Reviewed 1 week ago

Last stayed here a few years ago before it was taken over by Lotte,as much as we loved the charm of the place it was looking very tired. Lotte have updated the property and is all the better for it. Staff are as great as ever and super location. 2 small gripes...the gym doesn't open until 7am but when you...

 Report
Helpful?
Thank Dansimons
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Dansimons, Thank you for sharing your review with us. I'm excited to hear about your great stay, especially the service you experienced from our staff! For all of your coffee and pastry needs, our Pomme Palais cafe is located in the lobby open between the hours of 6:30am to 5pm daily. Additionally, the hours of our gym are 5:30am...

Stockholm, Sverige
Reviewed 1 week ago

Our second time at New York Palace and we did not get disapointed. Got upgraded to 34th floor which gives a spectacular view of the city. Large room with a very comfy bed. Service outstanding. Perfect location in Midtown, close to everything. A stay here is a part of the holiday and its worth it to just have a night...

 Report
Helpful?
Thank Yava1983
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Yava1983, Thank you for taking the time to share your feedback! Our team strives to make every guest’s experience a unique and memorable one. There is truly no other place like staying at the LOTTE New York Palace when visiting NYC. We are highly looking forward to your next visit. We can't wait to welcome you back soon! Warmest...

1,402 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (837)
Viewed
View from Room (143)
Viewed
Room/Suite (149)
Viewed
Bathroom (19)
Viewed
Hotel & Grounds (137)
Viewed
Dining (14)
Viewed
Business Centre/Function Rooms (7)
Viewed
Pool/Beach Area (1)
Viewed
Family/Play Areas (5)
Viewed
2:51
Videos (3)
Viewed
Other (359)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (17)
Viewed
Corner Cathedral Room (26)
Viewed
Premier Skyline View Room with Double Beds (30)
Viewed
Premier Skyline View Room with King Bed (31)
Viewed
Dining (33)
Viewed
The Hotel (71)
Viewed
Towers Corner Suite (61)
Viewed
Towers Executive Suite (40)
Viewed
Towers One Bedroom Suite (59)
Viewed
Towers Room with King Bed (29)
Viewed
Towers Room with Queen Beds (32)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (136)
Viewed
Hotel & Grounds (36)
Viewed
Dining (14)
Viewed
Room/Suite (43)
Viewed
View from Room (2)
Viewed
Business Centre/Function Rooms (14)
Viewed
Bathroom (1)
Viewed
Other (26)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Towers at Lotte New York Palace
Midtown
Omni Berkshire Place
Omni Berkshire Place
#100 of 467 in New York City
3,595 reviews
Midtown
Warwick New York
Warwick New York
#91 of 467 in New York City
4,097 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 467 in New York City
3,402 reviews
Midtown
The Benjamin
The Benjamin
#76 of 467 in New York City
2,524 reviews
Midtown
The Michelangelo Hotel
The Michelangelo Hotel
#37 of 467 in New York City
3,246 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €286 - €714 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Cheap Tickets, Travelocity, Priceline, Despegar.com and Jetsetter so you can book your Lotte New York Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
50 questions
Ask a question
Cumbria, United Kingdom

See all questions (50)

Questions? Get answers from Lotte New York Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
5 of 5