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Lotte New York Palace

Traveller (1586)
Room & Suite (528)
Dining (59)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Enjoy savings up to 20%
Hotel packages
Location
Full view
100Great for walkers
Grade: 100 out of 100
577Restaurantswithin 0.5 km
119Attractionswithin 0.5 km
Neighbourhood
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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Reviews & more
4,590Reviews
1,799Photos
107Q+A
100Room tips
Traveller rating
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Popular mentions
The Lotte New York Palace is my favorite place to stay in NYC on business or pleasure. The midtown location and accommodations are hard to beat, but really what differentiates this luxury hotel from others in NYC is the extraordinary service. In particular, Michael Frick at
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Response from nypalace, General Manager at Lotte New York Palace
Responded today
Dear rkcollins, Thank you for sharing your kind review. I am so delighted to hear that you found our location to be so convenient within NYC and our staff to deliver such extraordinary service, particularly Michael. He is an exceptional member of our team and I will be sure to share your kind words with him. Thank you again for your visit and we look forward to your next stay at Lotte New York Palace! Warm Regards, Becky Hubbard General Manager
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The property is eclectic. Loved our stay there with excellent service,grand views from our room and of course the perfect location. The hotel staff is very professional and courteous special mention for one is Sudha Sharma. Always at her heels to take care of guest requests.
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Response from nypalace, General Manager at Lotte New York Palace
Responded today
Dear Anjalisuri19, Thank you for sharing your kind review. I am so delighted to hear that you enjoyed the beautiful views from your guestroom and that our staff was so accommodating during your stay, especially Sudha. She is an outstanding member of our team and I will be sure to relay your appreciation. We look forward to your next visit to Lotte New York Palace! Warm Regards, Becky Hubbard General Manager
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My boss travels to NY every month and only stays at the Palace. He frequently has meetings at rarities which I book through Isabela Ibragimov. For the last 2 years she has always been joyfull and so accommodating. Many times I call her in the early hours and it's always a
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Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear Maureen R, Thank you for sharing your kind review. I am so delighted to hear that your boss is a loyal guest of The Palace and that our staff is always so pleasant and accommodating, especially Isabela. She is an outstanding member of our team and I will be sure to relay your gratitude to her. We hope to welcome your boss back to The Palace again very soon! Warm Regards, Becky Hubbard General Manager
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My husband and I just returned from a wonderful three night stay at the Lotte New York Palace. We were in town for a large conference and the experience we had at the Palace made a huge difference for us; after exhausting days at the Javits, we came back to the most peaceful,
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Response from nypalace, General Manager at Lotte New York Palace
Responded yesterday
Dear Happiness41611071541, Thank you for sharing your thoughtful review. I am so thrilled to hear that you had such a wonderful stay while in town for a conference and that our staff went so above and beyond to ensure that you enjoyed your visit, especially Taylor and Miles. They are both exceptional members of our team and I will certainly relay your appreciation. Thank you again for your visit and we look forward to your return to The Palace! Warm Regards, Becky Hubbard General Manager
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Looks like management is saving money. They should have a Nespresso in the room. If you want coffe they give you a drip coffee maker for $20...Internet is $16 per day. Breakfast not included, etc. And rate was $550...Great location. Rooms could use a renovation. Elevators are a
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Review collected in partnership with this hotel
Response from nypalace, General Manager at Lotte New York Palace
Responded 2 days ago
Dear OnAir24779198974, Thank you for sharing your feedback. I am so glad to hear that you found our location to be so convenient within New York City. I am so sorry to hear of your disappointment with your guestroom. Please know that I have shared your feedback with our team. Thank you again for your visit and we hope to welcome you back to The Palace very soon. Warm Regards, Becky Hubbard General Manager
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view from a 9th floor cathedral view room
View at night
St Pauls Cathedral
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123456109
I don't think so.
0 votes
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About $US150. Not as bad as some I’ve stayed who’ve put a hold on the entire cost of the room (despite it being prepaid)!
1 vote
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Do they provide shower gel
Yes they do. Molton Brown replenished daily
0 votes
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Hi are there hairdryers in the rooms?
One hairdryer per room. But they fry my hair and take too long. So I bring my own fold-able handle hairdryer from home. The toilet tissue supplied is very thin commercial grade - so some people bring a roll of their own. Try to get a room overlooking SDt. Patricks cathedral.
1 vote
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Hi - do you have a coffee maker or kettle in rooms please? Thankyou
No not so much as an electric jug. And the fridge is packed with mini bar items that of removed for more than a few minutes are charged to your account
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12345622
"View of the cathedral"
"Request a room with a view of the cathedral."
"Better Tv remote . "
"Go someplace else."
"Use the Cathedral view rooms"
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12345620
PRICE RANGE
US$250 - US$695 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotelnew york city palace hotelpalace hotel new yorkpalace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityManhattanMidtown
NUMBER OF ROOMS
909
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