We had a lovely stay! The rooms are small but neat. The bed is super comfy. The staff is friendly and helpful. Abd then the location: perfect! Close to some great restaurants, the subway, Times Square etc. Would definitely recommend!
I stayed 5 nights on my own, Good location near times square. I booked a bunk bed because it was cheaper , but I was given a queen room instead for the same price , better for me as I was travelling alone. My room was clean and comfy. The only thing missing it's a small fridge but there is no much room for it. As I was staying on my own the room size was ok , for two people perhaps a little small . It puzzles me the bathroom has that type of walls , almost see through , not much privacy if you are staying with another person . The room doesn't;t get cleaned unless you ask for it. I didn't ask because I don't make any mess. The elevators are a bit confusing at first. You need to take two separate ones, one from street to lobby and another one from lobby to your room . I was on floor 16, I could see the Empire State building . There is no option for breakfast . There is a storage room if you want to leave your luggage before leaving …
Excellent location. Perfect for a single person. Close to everything, but quiet and removed from Times Square insanity! Excellent staff! Needs some housekeeping tweaks! Neighborhood full of restaurants and food choices of all types! Great access to Off Broadway theaters! And once again, a GREAT staff!
Since you arrive the Staff is very attentive and instructed. I felt very comfortable and welcomed. Rooms are nice and clean. The location is excellent and you will find private parking around the area
One rude staff during check in. Never smile and insisted that I have not pay with rude attitude. Poor amenities, toothbrush not provided, asked for it but not delivered. Water dispenser not working. Faulty fire alarm went off twice during the night.
We were skeptical before going since we saw a few bad reviews, however we had an AMAZING stay. We were greeted by Sahar, she was super professional, polite and inviting. Before we could ask, she upgraded us to a queen bed + a higher floor. We knew the room was going to be small and it was everything we were expecting, and honestly we did not need more room. Everything was working fine, the water pressure was actually good and however hot you wanted the water to be. They do not come clean the room but if you let them know your carbage needs to be emptied they will do it with no problem. Also if you want fresh towels you just need to ask them for some. The location is great, the subway is close by if needed. There could be more common areas but it wasn’t a big deal for us. They also have a indoor parking one block away, and you get a discount with the hotel (they need to validate your parking before checking-out)! I would definitely stay there again and I would definitely recommend!…
The beginning of our stay was a not terrible, we only had a few small issues such as the safe not working in our room and said conditioning not working. On our last night a very loud alarm went off at about 3:30 am and went on until about 4:00 am. There was one short announcement saying that it was not an emergency and the fire alarm was pulled by accident. The alarm was so loud and my friends and I were so scared. It went off again around 5:30 am and the same thing happened where there was one short announcement from the front desk saying there was no fire and to wait for a following announcement. My friend and I waited another half an hour until the alarm got louder and faster and lights started flashing in the hallways outside of our room. There was no other update so my friend and I ran down 18 flights of stairs to the lobby. When we got to the lobby the staff did not know what was going on and were not reassuring. They confirmed that there was no fire but would not tell us why the alarm kept going off. We walked back up 18 flights of stairs, packed up our room and checked out by 7 am. The staff did not apologize for the events that occurred or offer us anything in return for a sleepless night. It was not a great end to our first trip to New York City.…
If you want a relaxing place to stay, this ain’t the place. Imagine false fire alarms ringing the whole night from 2am til 6am early in the morning that we never got a chance to have a proper sleep. And when it finally stopped and we started to get back to sleep, the housekeeping staff bangs on your door at 9am and then again at 10am asking if we were checking out. If i wanted to hear sirens all night and be bothered i wouldve just slept on the streets and not pay $200 a night at this hotel from hell.
Rooms are compact and practical. Clean on arrival but no housekeeping service - which is fine for shorter stays. Location is great for sightseeing during the day but does not feel safe at night Staff are dismissive and unhelpful
Nice localisation at the 42nd street near all accommodations and sites. Clean room , friendly people. Would have preferes breakfast though :) and some help on taxi reservations. Bur overall, the concierge was a great lady that explains and does the reservation in a good manner. Tv, showr, towels are Good. Some water on the room would have been appreciated. I would recommand the visit and might come back of course.