The hotel was great except there was zero hot water my entire visit (01/15/23-01/20/23). I was told by the front desk at check out there was a hot water outage and they would look at adjusting my bill. This was being expensed by my company, so I could care less about that. Taking cold showers in the middle of January in NYC was ridiculous. Hope they can somehow make this right. For a hotel of this caliber, no hot water is unacceptable.
Have not been back to NYC or the Ace since Covid hit, and we were back for 2 nights this January. The ACE upgraded our room to a fabulous corner room with views of the Empire State building. Huge room! Lots of light (5 Windows)! AND...a hand written note welcoming us back with drink and breakfast vouchers! Love the ACE. Friendly staff. Totally rocking public spaces with free wifi! Great example of Retrofuturism. Wow! The only thing we did not like was that we had to leave.....
There was a mistake with the date of my booking. Freddy was so incredibly helpful, patient and reassuring. He worked with us to make it all work. It was a pleasure and I enjoyed being at the hotel more knowing people like Freddy were working at the hotel.
Great Hotel, I've stayed there dozens of times because it is comfortable, well located and witty. I like art and this hotel is artfully designed and well located near Chelsea galleries. In addition a new very delicious restaurant just opened off the lobby. Also, many of the rooms have a guitar and record turntable.
This wasn't my first time at the Ace Hotel in Manhattan, nor will it be my last. This is my favorite place to stay in NYC for a variety of reasons. The location absolutely cannot be beat. The Lobby Bar is a wonderful space, there is a Milk Bar bakery downstairs, all of the hotel staff are so cool, and the rooms can't be beat. I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love. On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade. I love the Ace Hotel Manhattan and can't recommend it highly enough. …
Such an awesome hotel. Great location, great vibe. Huge king sized room that was unique. Rates are great post holiday season. We had brunch at the new restaurant next door. Lovely. We will be back. Pic of our view of the Empire State Building from the 11th floor.
What do you need from One hotel when you travel in vacation?! A good location close to all sightseeing points, near to metro or bus station, connection to JFK airport. Yes, they have them all. But you want to feel like a rockstar in NY. Check the loft room :) guitars, vinyl player and records, a mix of new and vintage style furniture and a extremely confortable bed king size; all things in the right place and amazing view to Empire State Building, 5th avenue and Time Square. The muse is there, you just need to play the music. And if you get hungry just reserve a table to Koloman Restaurant, it’s downstairs with entrance from the lobby and food really rocks. If you’re not hungry, just try the bar covered by the US vintage flag and try any drinks, the atmosphere will keep you busy few hours or up to midnight. And then you can continue to party in the city anywhere, you already have the NYC identity. Ace services for amazing place. Looking forward to come back.…
Each of the staff members were extremely helpful during our visit. But, Freddy went above and beyond! Great location, connected coffee shop, bar, and many nearby restaurants and shops. I highly recommend The Ace Hotel.
Really glad that we chose Ace Hotel for our Christmas New York visit. They were great responding to my emails prior to our visit, offering restaurant suggestions and tips. Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons). Hairdryer was good too - I have very thick hair and it worked well for me. Guitar and record player in the room which we didn't use but quirky and fun. TV was good. Dimmer lights was a nice touch. Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion). We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift). Expensive but the food was delicious. We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great. Great location and a really nice vibe.…
The loft is awesome, we had a view to Empire state building, very comfortable and big bed, pillows the best I ever had in a hotel, very clean room and amenities, a bottle of champagne was waiting for us in the room. Pet friendly hotel, the staff in the reception was very nice and friendly. Definitely a experience to remember, I definitely recommend this hotel, very close to all important points in Manhattan.
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