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Ace Hotel New York

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1,580 Reviews from our TripAdvisor Community

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Showing 1,278: English reviews
Huntington, New York
Reviewed yesterday NEW

Pros: Fun "recycle/refurbish vibe. The larger loft room is fabulous(very spacious and comfortable) yet costly. Bed is comfortable; nice linens. Quiet; no street noise on the 9th floor. Book the corner room! Cons: Lobby is too crowded by the locals to be of any use to hotel guests; dimly lit. Use the pot in your room to heat water for...

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Helpful?
Thank betty313
Waltham, Massachusetts
Reviewed 1 week ago

We have stayed at the Ace Hotel New York several times. The location is great, and the rooms are very cool. Also, it is very quiet in the rooms. We really heard no street noise.The lighting is a bit dim.

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Helpful?
Thank Bob S
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hey Bob! Thanks for leaving us this 5 star review. Happy to hear that you had a great stay with us this time around. Hope to see you back in the New Year. xoxo Christina and Ace

Houston, Texas
Reviewed 1 week ago

Nice hotel but very expensive for small room type. I originally booked a Small Room but when i saw the square feet, i was shocked. I had to change it to a "Large" room type and pay alot more. If you want to stay at Ace Hotel then you should book a Large Room Type. Otherwise it's not worth it....

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Helpful?
Thank mehryne
Reviewed 3 weeks ago via mobile

The vibe of the hotel is great and location good - I was expecting more of the room as the nightly rate was pretty costly. That being said the bed was very comfortable. My shower took a few minutes to get hot every morning but they do offer shampoo/ conditioner/ body wash within the shower so no need to bring...

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Helpful?
Thank daniellejbut
Gabriel W, Front Desk Manager at Ace Hotel New York, responded to this review

Hello Daniellejbut, Thank you for taking the time to give us your feedback, it is highly appreciated. Your kind words give us the drive to thrive and make this place better. As for the room, we do have a multitude of room categories, and for your next visit we would be more than happy to go through some with you,...

Boston
Reviewed 3 weeks ago

I like staying here. Have stayed a few times. Fantastic location, staff are super helpful, great atmosphere. But as a frequent business traveler, two key things were missing. The two things below might seem petty, but they are things that make my business trips successful and things that I see as basic for any hotel: (1) No un-used outlets /...

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Helpful?
1Thank FeynieLily
Gabriel W, Front Desk Manager at Ace Hotel New York, responded to this review

Good Morning FeynieLily, Thank you so much for your feedback, it's this kind of feedback that can help us improve and more efficiently accommodate all manner of travelers, business especially. As for the outlet situation, we are currently working on a plan to produce more outlets in the rooms, however, such a plan would take some time, so do bare...

las vegas
Reviewed 4 weeks ago

Great location, great rooms, great amenities and the most amazing staff ever. Everyone was so wonderful. Very special thank you to Jennie for coordinating a birthday suprise and Steven K for the awesome welcome and hospitality. We can't wait to come back and stay with you again.

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Helpful?
Thank kpvegas
Christina D, Manager at Ace Hotel New York, responded to this review

Hi kpvegas - I'm so happy to hear that you had a good time with us. Thanks so much for giving a shout out to Jennie and Steven K - they are both amazing at what they do. Come back anytime - we'd love to have you back. xoxo - Matt and the Staff of Ace Hotel New York.

Hong Kong
Reviewed 5 weeks ago

Just of Broadway, it’s ideally located, accessible to major subways heading Uptown, Downtown and the East and West sides, and in walking distance of Flatiron, Chelsea, Meatpacking District and the West Village. The historic 1904 building used to be the Breslin Hotel, and has all the reclaimed building trademarks of other Ace Hotels with a mix of industrial décor and...

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Helpful?
Thank Richard H
Christina D, Manager at Ace Hotel New York, responded to this review

Hi Radhatter - You have completely amazed us with your kind and detailed review. I'm happy to see that you got to enjoy every aspect of what we offer here at the Ace, restaurants included. I'm glad the full ACE experience was to your liking and can't thank you enough once again for your amazing comments. It's guests like you...

Holte
Reviewed 31 October 2016 via mobile

Staying at the Ace for the second time, I just find it really cool and having great atmosphere - besides being pretty convenient if you wanna go both up- and downtown. We stayed 3 old friends (celebrating a 50th) and shared one room. Beds were big enough for 2 to share, great minibar - and yes - a Martin guitar...

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Helpful?
Thank Martin T
Matt W, Manager at Ace Hotel New York, responded to this review

Martin - We're thrilled to see you had a great stay with us and felt inspired to write this awesome review. I'm so happy our bellmen found a creative solution to get you on your way even with the street closing. I'm hoping we'll see you here again and we'll make sure that we have the Martin waiting for you...

Reviewed 29 October 2016

Awesome service, nice amenities, cool, but not quite joined up for the resident.. Kedgeree from the John Dory Bar is the best Ive ever tasted! Loved the desk/bed area in the room. Hotel lobby is too dark and open to the public and is crowded with non-residents gorging on free wi-fi with a sea of people tapping in silence on...

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Helpful?
1Thank Simon H
Christina D, Front Office Manager at Ace Hotel New York, responded to this review

Hello Simon - Thanks for passing along some feedback about your recent stay with us. I love to hear that you enjoyed so many things about our hotel! I agree the Kedgeree from the John Dory is pretty awesome. All of our guests do have priority seating in the lobby and next time you stay with us we will ensure...

Brooklyn, New York
Reviewed 23 October 2016 via mobile

This place isn't good, and they don't seem to care. I check in and was 'upgraded'...but to a room I later discovered had zero heat. When I was asked how my stay was at checkout, I told them, and the guy blamed it on me. Sorry if waiting for someone to fix the nonexistent radiator isn't something I want to...

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Helpful?
Thank Louis A
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Louis - I'm so sorry that you got the impression that we do not care about our guests. I can assure that this is not the case. Our heating system runs on a two pipe system, meaning that we can either have it on, off or on room temperature air. We keep in on room temperature during this the...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
Region: United States > New York > New York City > Manhattan
Price Range: €162 - €819 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ace Hotel New York City
Hotel Style:
#121 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#156 Family Hotel in New York City
#203 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel New York staff and other travellers.
8 questions
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Questions? Get answers from Ace Hotel New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a corner suite on a higher floor”
 of 5 bubbles betty313, 5 Dec 2016 | Read review
“Ask for a loft suite, high floor, bring ear plugs”
 of 5 bubbles richardhY4942WU, 1 Nov 2016 | Read review
“Away from the elevators on a higher floor. Get at least a medium sized room. I can't imagine what a small room is like.”
 of 5 bubbles jpug2002, 17 Sep 2016 | Read review
“rooms with view are noisier”
 of 5 bubbles polsifter, 12 Sep 2016 | Read review
“Rooms at the top are always quiet in NY”
 of 5 bubbles cubes1234, 5 Sep 2016 | Read review
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