Ace Hotel New York
20 W 29th Street Broadway, New York City, NY 10001-4502
30 people are viewing this hotel
US$249
Free cancellation until 04/02/23
US$249
Free cancellation until 04/02/23
Reserve now, pay at stay
US$249
US$209
Free cancellation until 04/02/23
Hotels.comUS$249
PricelineUS$249
TravelocityUS$249
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360
Panoramas (48) 
Room & Suite (767)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#67 of 520 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Wifi
Yoga room
Coffee shop
Restaurant
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Private bathrooms
Refrigerator
Electric kettle
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
415Restaurantswithin 0.5 km
120Attractionswithin 0.5 km
Contact
20 W 29th Street Broadway, New York City, NY 10001-4502
Getting there
28th StNew York City Subway1 min
34th St – Herald SquareNew York City Subway6 min
Car HireSee all New York City car hire
2319Reviews18Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Justin A wrote a review 23 Jan
The hotel was great except there was zero hot water my entire visit (01/15/23-01/20/23). I was told by the front desk at check out there was a hot water outage and they would look at adjusting my bill. This was being expensed by my company, so I could care less about that. Taking cold showers in the middle of January in NYC was ridiculous. Hope they can somehow make this right. For a hotel of this caliber, no hot water is unacceptable.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have not been back to NYC or the Ace since Covid hit, and we were back for 2 nights this January. The ACE upgraded our room to a fabulous corner room with views of the Empire State building. Huge room! Lots of light (5 Windows)! AND...a hand written note welcoming us back with drink and breakfast vouchers! Love the ACE. Friendly staff. Totally rocking public spaces with free wifi! Great example of Retrofuturism. Wow! The only thing we did not like was that we had to leave.....
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello hhD4938VQ, Thank you for taking the time to review and stay with us at ACE NY. We are so happy that you enjoyed your time with us! The view from our Loft is definitely a sight to behold and so happy you got to experience it. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy Illback C wrote a review 15 Jan
There was a mistake with the date of my booking. Freddy was so incredibly helpful, patient and reassuring. He worked with us to make it all work. It was a pleasure and I enjoyed being at the hotel more knowing people like Freddy were working at the hotel.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Nancy, Thank you for taking the time to review and stay with us at ACE NY. I am so happy Freddy was able to assist you with your reservation and get you all squared away with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Hotel, I've stayed there dozens of times because it is comfortable, well located and witty. I like art and this hotel is artfully designed and well located near Chelsea galleries. In addition a new very delicious restaurant just opened off the lobby. Also, many of the rooms have a guitar and record turntable.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Corner rooms are large and well appointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hi Craig, It is always a pleasure to have you with us. We hope to have you with us soon when you return to NYC. Hope you enjoy your time down south and we are always here waiting. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This wasn't my first time at the Ace Hotel in Manhattan, nor will it be my last. This is my favorite place to stay in NYC for a variety of reasons. The location absolutely cannot be beat. The Lobby Bar is a wonderful space, there is a Milk Bar bakery downstairs, all of the hotel staff are so cool, and the rooms can't be beat. I had a double room this time, with an extraordinary view of the Empire State Building, a turntable with curated LPs, a guitar to play, a SMEG fridge as well-stocked mini-bar, and the original art in each room that I've come to love. On top of all that, a friend told the front desk I'd just lost a family member, and they went out of their way to make me feel extra welcome with a personalized welcome note, drink tickets, and a room upgrade. I love the Ace Hotel Manhattan and can't recommend it highly enough. …
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Even if the Lobby Bar looks crowded, check in with the bartender. They have tables set aside for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello 143darylec Thank you for taking the time to review and stay with us at ACE NY. Thank you so much for your loyalty to Ace. I am so happy that we always provide the service you expect and have been consistent. We cannot wait to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such an awesome hotel. Great location, great vibe. Huge king sized room that was unique. Rates are great post holiday season. We had brunch at the new restaurant next door. Lovely. We will be back. Pic of our view of the Empire State Building from the 11th floor.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello SJBK_74, Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your time with us! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What do you need from One hotel when you travel in vacation?! A good location close to all sightseeing points, near to metro or bus station, connection to JFK airport. Yes, they have them all. But you want to feel like a rockstar in NY. Check the loft room :) guitars, vinyl player and records, a mix of new and vintage style furniture and a extremely confortable bed king size; all things in the right place and amazing view to Empire State Building, 5th avenue and Time Square. The muse is there, you just need to play the music. And if you get hungry just reserve a table to Koloman Restaurant, it’s downstairs with entrance from the lobby and food really rocks. If you’re not hungry, just try the bar covered by the US vintage flag and try any drinks, the atmosphere will keep you busy few hours or up to midnight. And then you can continue to party in the city anywhere, you already have the NYC identity. Ace services for amazing place. Looking forward to come back.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello 635marinc, Thank you for taking the time to review and stay with us at ACE NY. So happy you were able to jam out in our Loft room! It is truly a unique experience in NYC. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Each of the staff members were extremely helpful during our visit. But, Freddy went above and beyond! Great location, connected coffee shop, bar, and many nearby restaurants and shops. I highly recommend The Ace Hotel.
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Date of stay: December 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello Passport303239, Thank you for taking the time to review and stay with us at ACE NY. I am so happy that Freddy provided you with great service during your time with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really glad that we chose Ace Hotel for our Christmas New York visit. They were great responding to my emails prior to our visit, offering restaurant suggestions and tips. Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons). Hairdryer was good too - I have very thick hair and it worked well for me. Guitar and record player in the room which we didn't use but quirky and fun. TV was good. Dimmer lights was a nice touch. Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion). We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift). Expensive but the food was delicious. We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great. Great location and a really nice vibe.…
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: We were on the 11th Floor - great view of Empire State Building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello Carol J, Thank you for taking the time to review and stay with us at ACE NY. So happy we were able to meet all your needs while you were with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The loft is awesome, we had a view to Empire state building, very comfortable and big bed, pillows the best I ever had in a hotel, very clean room and amenities, a bottle of champagne was waiting for us in the room. Pet friendly hotel, the staff in the reception was very nice and friendly. Definitely a experience to remember, I definitely recommend this hotel, very close to all important points in Manhattan.
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello OneNYC, Thank you for taking the time to review and stay with us at ACE NY. We are so happy you enjoyed your time in our Loft Suite with our amazing view of the ESB. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$218 - US$410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
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Claim Your ListingACE HOTEL NEW YORK - UPDATED 2023 Reviews (New York City)
Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.4 km), Empire State Building (0.4 km), and The Magician New York (0.08 km).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New York offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.