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Ace Hotel New York

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Traveller (831)
Room & Suite (658)
Dining (65)
Overview
  • Excellent49%
  • Very good35%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“stumptown coffee”(130 reviews)
“smeg fridge”(65 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Rooms
7 Aug8 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,864)
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1,523 results
Traveller rating
703
523
173
80
44
Traveller type
Time of year
LanguageEnglish
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703
523
173
80
44
Show reviews that mention
All reviewsstumptown coffeesmeg fridgebreslin restaurantmedium roommini roomjohn doryoyster baropening ceremonyhipster hotelphoto boothlobby barnew yorkcool hotelflatiron districtthe empire state buildingcool vibebarber shop
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1 - 5 of 1,523 reviews
Reviewed 5 days ago via mobile

I stay at the ACE NY quite often for work and for fun. It’s only a few blocks from Penn Station, a quick walk to Times Square, and really in the heart of midtown. Front desk and door staff are always friendly and efficient, the...More

Thank laur959
Response from Alex P, FDA at Ace Hotel New YorkResponded 2 days ago

Hello Laur959, Thank you so much for the glowing review! We're glad the Ace can be your trusty home away from home. While we do our best to make sure everyone has an exceptional first impression, it warms our hearts to hear feedback from a...More

Reviewed 1 week ago via mobile

I arrived to hotel in buisness, from the walked in hotel seems so nice and tidy, Reception staff very nice felt me welcime warm, Hotel is at great location My room was very special and beautiful with great bed Only my one let down was...More

1  Thank bastek22
Response from Jason H, Manager at Ace Hotel New YorkResponded 1 week ago

Hi bastek22, Thank you so much for your review. We are so glad that you enjoyed your time with us and got to enjoy New York as well. We hope that you will make Ace your home away from home. We want to apologize for...More

Reviewed 1 week ago

ACE Hotel is similar to a Soho House type hotel but in my opinion not as good, although I should state that I've only ever stayed in one Soho House Hotel which is in Berlin and is a great hotel. ACE Hotel is very well...More

Thank adagnall
Response from Alex P, Front Desk Agent at Ace Hotel New YorkResponded 1 week ago

Hello adagnall, Thank you so much for the review. While the hotel was not suited to your personal taste we're happy to hear you appreciated our aesthetic and found something to enjoy. If you do decide to give us another go we'd be more than...More

Reviewed 2 weeks ago

Room was clean with a well stocked fridge of expensive items. A great location: around the corner to the subway stop and only a few blocks to the Empire State building and Penn Station. Simple breakfast is served in the lobby, with a coffee bar...More

Thank GabeB234
Response from Alex P, Front Desk Agent at Ace Hotel New YorkResponded 1 week ago

Hello GabeB, Thank you so much for the review! We're glad to hear you enjoyed so much of what the hotel has to offer. Our location certainly can't be beat! We hope to see you again very soon. Best, Alex and the Staff of Ace...More

Reviewed 2 weeks ago via mobile

I checked out this afternoon after six nights on a business trip. This hotel as a hotel is great I love the vibe the service the rooms the design the comfort it all rally very good. I had one of the best beds I have...More

Thank Tzvika D
Response from Jason H, Manager at Ace Hotel New YorkResponded 2 weeks ago

Hi Tzvika D, Thanks so much for your review. We're so glad to have had you for the amount of time that we did. We greatly appreciate your kind words in regards to our vibes and service. We try our best to create a feeling...More

View more reviews
About
Description
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ...More Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Beachfront
Spa
Breakfast included
Pool
Free Parking
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (831)
Room & Suite (658)
Dining (65)
Amenities (18)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
zfamilyvacations
2 July 2018|
AnswerShow all 5 answers
Response from Lucas C | Reviewed this property |
Yes, certainly ok for teens. Keep in mind the lobby is very loungy - the photo booth is a nice, fun touch.
1
Vote
LC4012
23 November 2017|
AnswerShow all 2 answers
Response from elo513 | Reviewed this property |
I believe they do offer an umbrella borrow service although I have only ever used it at another Ace property.
1
Vote
Heather F
23 August 2017|
AnswerShow all 3 answers