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Marriott Vacation Club Pulse, New York City

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Marriott Vacation Club Pulse, New York City
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2,272 Reviews from our TripAdvisor Community

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Dallas, Texas
Reviewed 4 days ago NEWvia mobile

This hotel is currently in the process of renovation. We stayed in one of the renovated rooms with a view of the Empire State Building. It was very nice. The restaurant has not reopened and there is a wait for the elevators due to the renovation, but otherwise I found our stay there to be very nice. The staff was...

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Helpful?
Thank ppan2
Oakland, California
Reviewed 1 week ago

We stayed here for a week on a timeshare trade. The room we were given was miniscule with no room for even the barest of kitchen facilities. It's hard to see on what basis Marriott considers this anything other than a very basic hotel. It doesn't compare to the Club Pulse in D.C.(The Mayflower) much less the wonderful Club Pulse...

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Helpful?
Thank Peter B
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Peter, thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced. We are making changes all the time to maintain the Marriott standard across all of our hotels and resorts. Your feedback is very important to us and has been shared with our senior resort management. We look forward...

San Francisco, California
Reviewed 1 week ago via mobile

As Marriott Vacation Club members, my husband and I checked into this hotel for 4 nights. Though alerted to the fact that construction was ongoing at this property, we were not prepared for just how much it would impact our stay. The noise during the day, the common areas sharing workers painting, carting materials to and from the street level,...

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Helpful?
Thank Jean G
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. Please contact our Customer Care team directly at 800-860-9384 or customer.care@vacationclub.com so we may assist you. We hope to hear from you soon.

Chandler, Arizona
Reviewed 1 week ago

We were here with family and friends. The property is at a very convenient location but heavily under constructions. Rooms was good size for being in NY city; clean and modern. Staff were friendly and helpful, although weekend staff need improvements with their attentiveness. The breakfast area is very basic (needs improvement), and this could be due to the constructions...

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Helpful?
1Thank azcat00
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback and leave a review. We look forward to exceeding your expectations on your next visit.

Newport Beach, California
Reviewed 1 week ago via mobile

If you want the best possible experience come after they finish construction. The construction has shut down the bar and gym facility and has made a mess of much of the building. The construction can be loud at times and intrusive. The use of 1 elevator can make for long waits as well. No room service or restaurant. The service...

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Helpful?
Thank Roland H
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

We apologize for any inconvenience you have experienced during your stay. Please contact our Customer Care team directly at 800-860-9384 or customer.care@vacationclub.com so we may address your concerns personally. Thank you for taking the time to share your feedback and leave a review.

Louisville, Kentucky
Reviewed 2 weeks ago via mobile

Liked the hotel, clean room, nice size bathroom. Construction going on not a big issue getting around in the hotel just aggravating at 9am hearing a lot of drilling. Staff is very helpful and friendly.

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1Thank Gatortoe13
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. We hope you will join us again once construction is complete.

Raleigh, North Carolina
Reviewed 3 weeks ago

We were in NYC at the end of March for a weekend and stayed at the Marriott Vacation Club Pluse and I have to say thank you to the floor manager Ryan for working with me on my request for rooms - I had reservations for two deluxe king room with a sofa bed, but received an e-mail from management...

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1Thank myo2908
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback and leave a review. We are happy to hear you enjoyed your stay and that our staff were able to make it even more exceptional. We look forward to your next visit.

Calgary, AB
Reviewed 3 weeks ago

We really enjoyed this property. We knew about the construction in advance so our expectations were set before arriving. We did not notice any elevator delays until Monday morning (arrived Friday afternoon, left at noon on Monday). I assume the construction work was amped up on Monday versus over the weekend. We saw construction crews throughout the weekend but everyone...

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1Thank CalgaryFamily6
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback and leave a review. We are happy to hear you enjoyed your stay with us here at Marriott Vacation Club Pulse, New York City. We apologize that our staff missed the mark in celebrating your milestone. Your feedback has been shared with our senior resort management. We hope to have...

Edison, New Jersey
Reviewed 4 weeks ago

The hotel is still under construction, it's noisy, messy, the exercise room is not ready, and the elevators were extremely slow (not sure if it's due to the construction work.) The location is good, but the room is extremely small, especially for a one-week long vacationer, not 1 day or 2 days business trips or getaways, it's too small to...

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Helpful?
Thank voyageur080
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Please contact Customer Care directly at 800-860-9384 or customer.care@vacationclub.som so we may assist you. We hope to hear from you soon.

Castle Rock, Colorado
Reviewed 4 weeks ago via mobile

The hotel is undergoing major reconstruction so there is noise, paint fumes, and rude workers controlling the elevators all day long. We had a newly renovated room with lights you can't control and furniture you will trip over. All this while paying top dollar prices for a broom closet experience. Avoid this place!!

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Helpful?
Thank Kirk H
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse, New York City, responded to this review

Kirk, we apologize for any inconvenience you experienced during your stay with us. Please contact Customer Care directly at 800-860-9384 or customer.care@vacationclub.com so we may address your concerns personally. We hope to hear from you soon.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 

Additional Information about Marriott Vacation Club Pulse, New York City

Address: 33 West 37th Street, New York City, NY 10018 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: €208 - €403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Reservation Options:
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Hotel Style:
#30 Green Hotel in New York City
#35 Romantic Hotel in New York City
#38 Family Hotel in New York City
#47 Business Hotel in New York City
#114 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Vacation Club Pulse, New York City staff and other travellers.
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Questions? Get answers from Marriott Vacation Club Pulse, New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room next to elevator as you can hear the elevator moving through during the night”
azcat00, 13 Apr 2017 | Read review
“Asj for a high floor facing the Empire State Building. Not all rooms have a tub.”
myo2908, 3 Apr 2017 | Read review
“I asked for a upper floor but those were being renovated, so Nope.”
  • Bar atop Pulse with awesome view of iconic NY Empire State Building
  • PULSE rooftop bar and view
CidY_12, 17 Mar 2017 | Read review
“Choose Empire State Building view”
kathryno6, 22 Jan 2017 | Read review
“Deluxe room with king and sofa bed is best bet”
L8667VGdavidp, 12 Jan 2017 | Read review
5 of 5