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Crowne Plaza HY36 Midtown Manhattan, an IHG hotel

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320 W 36th St, New York City, NY 10018-7598
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (381)
Room & Suite (236)
Dining (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza HY36 Midtown Manhattan, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 523 hotels in New York City
Travellers' Choice
Welcome to the brand new CPHY36 Midtown Manhattan! Our entire team of passionate hoteliers are committed to providing a legendarily personable guest experience and take immense pride in ensuring your experience with us here in the greatest city in the world is an unforgettable one. You will be treated to a champagne arrival in our breathtaking open lobby. Enjoy our spacious guest rooms featuring spa like showers, bright vanities, Beautyrest mattresses, mood lighting, complimentary WiFi , aromatherapy kits and much more. We offer a best in class Athletic Studio complete with Woodway treadmills, Peloton bikes and the most superior fitness equipment available on the market. Our business center is a place to host coworkers and to lounge. TGA restaurant and bar offers an energizing dining option for breakfast, lunch and dinner as well as room service 24 hours a day with delicious cocktails. Escape the cookie cutter norm here at the brand new CPHY36 in an unbeatable location!
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
320 W 36th St, New York City, NY 10018-7598
Getting there
LaGuardia Airport10 kmSee all flights
34th St – Penn StationNew York City Subway3 min
34th St – Penn StationNew York City Subway6 min
See all nearby hotels
993Reviews86Q+A100Room tips
Traveller rating
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Popular mentions
Claucat wrote a review 15 Sep
Redondo Beach, California246 contributions104 helpful votes
We stayed at this hotel for five nights and there were many things we liked. We liked all the people we interacted with , Wellington and Ashley stood out but everyone else was great too. The room was small but well designed with great reading lights and smart storage. The restaurant was very good , we had a couple of meals and enjoyed them. I disliked the fact that they will charge you a $19 a day "resort" fee which makes no sense since this is not a resort . I did manage to get the fee waived and feel very strongly it should not be charged. The neighborhood is close to many restaurants and walkable but there are many homeless around the area although they seemed harmless . I think the positives are enough to make this a good choice if you are visiting the city.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Ask for a room in an upper floor and in the back
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TinTin wrote a review 12 Sep
San Francisco, California3 contributions
Stayed here for 4 nights. Probably one of the worst Crowne Plaza hotel we ever stayed in. Started excellent and quickly went downhill. First, DO NOT stay here if yo are a light sleeper. The walls between rooms are very thin. You can clearly hear other guests next door conversing in normal tone. Teams between department seems to be out of sync. FD and HSK should communicate on how many guests are staying in each room. We are a family of 3 but housekeeping keeps giving us only 1 towel every night. Housekeeping also does not refresh room amenities. Coffee pods are different every night. Sometimes you get 2 teas and 1 decaf, then 1 coffee and 2 decafs, and then all decafs?? Whats even more ridiculous, on our last night when we requested 2 more towels, they ran out. A hotel RUNNING OUT of towels?? We had to wait 5 hours in the evening for them to launder their towels. Overall, is a disappointing stay. Will not come back to the Crowne Plaza. Go to the one in Time Square. I do not blame the team members here. It just shows how incompetent the General Manager and Department leaders are. I guess after covid they are just desperate to hire just about anyone.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Avoid for light sleepers
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lauralove921 wrote a review 7 Sep
Milwaukee, Wisconsin1 contribution
I had a lovely stay at the Midtown Crowne Plaza on West 36th and fell in love with your staff:!! Ashley, Yaneek, Cris and Wellington are the very best. I’ve traveled the world and they Nate top drawer. Please pass along my praise and give them ALL raises. Great employees are impossible to find and you’ll did it all times. Sincerely, Laura Love Nile Niami.
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Date of stay: September 2021Trip type: Travelled on business
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Response from John Beck, Owner at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel
Responded 1 week ago
Dear LauraLove921, Thank you for entrusting us to be your home away from for your business trip here at HY36 and for your excellent rating! We know how draining life on the road can be especially when paired with uninspired robotic service and are simply elated our commitment to personable excellence resonated in all of your interactions. We hope to have the honor of seeing you many times in the future and thank you once again for your review! Be well, John Beck (John.Beck@ihg.com General Manager
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Greg F wrote a review 7 Sep
2 contributions
From the moment we arrived the staff made us feel welcome. Andrew and Kenny made check in a breeze and room service was on point! The food and service at Burgerology made it so we didn’t want to eat anywhere else either! Couple that with the most amazing three days of weather NY has seen in 20 years and it was a dream trip. Thanks again to the whole staff at HY36, we’ll see you again soon!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from John Beck, Owner at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel
Responded 1 week ago
Dear Gregfk6685vr, Thank you for your excellent rating and for choosing the brand new HY36! I am elated to read that our commitment to providing a genuinely personable guest excellence resonated during your time with us which has led to our hotel reaching the top 7% in NYC here on Trip Advisor. As a collective team of passionate hoteliers we take immense pride in earning lifelong guests and we eagerly await you return visit! Be well, John Beck (John.Beck@ihg.com) General Manager
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Lynne R wrote a review 5 Sep
4 contributions2 helpful votes
I have been a Hilton Honors member for many years, but on a recent trip to New York City to visit my daughter, I decided to try something different. I booked a room at the Crowne Plaza HY36 and was very impressed and pleased with everything about this hotel. The front desk person, Wellington, was courteous and pleasant. He made the check-in process quick and easy. Once I arrived at my room, everything was perfect. The room was very clean and modern. The bed was extremely comfortable and we enjoyed a quiet and restful night. I requested a late check out so that my daughter and I could relax and spend some quiet time together catching up. Ashley was at the front desk and she couldn't have been more kind. She gave us a later check out time that allowed us to not worry about the hustle and bustle of packing and getting out by 11:00 am. There's also a convenient restaurant right downstairs called Burgerology where you can create your own burger. Unfortunately, we didn't get to experience that during this trip. I will, however, definitely be back at the Crowne Plaza HY36 on my very next visit to New York City and Burgerology is on my to-do list. Believe me, this hotel is the real deal. I took a chance on changing my regular go-to hotel and it totally paid off. I experienced a beautiful room at a great price, top notch service and a lovely, stress free visit with my daughter. Try the Crowne Plaza HY36! You will be pleasantly pleased!
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Date of stay: September 2021
Location
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Response from John Beck, Owner at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel
Responded 1 week ago
Dear Lea9898, Thank you for your excellent rating and for choosing the brand new HY36 after having experienced our sister property at EVEN Hotel Times Square South during your travels from Italy! As our Area General Manager I am privileged to be able to have such talented hoteliers such as Annie across our portfolio and I loved reading that you were able to interact with her at each property. We collectively have an immense pride for providing a genuinely personable guest experience unlike any other in hospitality today which I am thrilled this resonated during your time with us. We hope to see you again the next time your travels bring you to NYC and we thank you for your review! Be well, John Beck (John.Beck@ihg.com) General Manager
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LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
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Frequently Asked Questions about Crowne Plaza HY36 Midtown Manhattan, an IHG hotel
Which popular attractions are close to Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Nearby attractions include Style Room NYC Shopping Tour Experiences (0.4 km), Mission Escape Games (0.2 km), and Shop Gotham NYC Shopping Tours (0.3 km).
What are some of the property amenities at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and NY Pizza Suprema.
Are there opportunities to exercise at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza HY36 Midtown Manhattan, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Crowne Plaza HY36 Midtown Manhattan, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and Croatian.