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All reviews rooms are small murray's bagels great location rooftop deck new york the high line the penthouse the empire state building queen bed hotel room up to date front desk staff subway stop street noise fitness center around the corner few blocks
the location is good. that is really the best part of this hotel. it is SO noisy you feel like you are sleeping in the middle of 8th ave. the windows are definitely not in anyway soundproof. towels and soap need an upgrade. the staff...More
Very decent hotel in NYC at a reasonable price, which is different than many hotels in NYC, so that's why we used. Will do again in future possibly if going back to NYC for this area of the City on a business project.
I booked a room at this Hotel after a very good stay 5 years ago.
The hotel has completely changed and it's not what it used to be.
It is just SAD. I am not sure how else I could describe it, so I attached...More
Response from Ejaz B, General Manager at The GEM Hotel ChelseaResponded 30 October 2018
Thank you so much for taking the time to write us a review. We appreciate feed back as it helps us to improve our product/services. I am sorry that we did not meet your expectations this time. We hope that you would give...More
Truly awful beds and pillows- both were lumpy and hard. I don’t look for too much in hotels, especially when I know I won’t be spending much time in the room, but this was an awful place to lay my head at night. The location...More
1 Thank veronicacross94
Response from Ejaz B, General Manager at The GEM Hotel ChelseaResponded 31 October 2018
Thank you for taking the time to review us. We are in the process of replacing all the beds. I am sorry that you did not like the mattress though all the mattresses were changed about 10 months ago. Thank you for your...More
The GEM Hotel - Chelsea. We arrived about 1:00; rooms not ready. OK. Drop the bags and said we'd return about 3:00 (the designated check-in time). We returned about 4:15. Our room was STILL NOT READY. But, they went ahead and sent us upstairs, as...More
2 Thank Chris C
Response from Ejaz B, General Manager at The GEM Hotel ChelseaResponded 16 October 2018
Thank you for taking the time to write us a review. We are sorry to know that you were not able to check in at 3pm. We are making changes to our procedures to avoid this happening again. We hope that come back...More