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Doubletree By Hilton - Times Square South

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Traveller (267)
Room & Suite (173)
Dining (32)
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Overview
  • Excellent31%
  • Very good34%
  • Average18%
  • Poor9%
  • Terrible8%
Travellers talk about
“times square”(317 reviews)
“warm cookies”(48 reviews)
“penn station”(123 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from Doubletree By Hilton - Times Square South
Special Offer: Double Points, Every Stay
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Offers from Doubletree By Hilton - Times Square South
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,113)
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All reviewstimes squarewarm cookiespenn stationnew yorkjavits centerrooms are smallfront desk staffhell's kitchenfew blocksempire state buildingaround the cornercentral parknycmsgdistrictbellmanbroadway
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241 - 245 of 1,835 reviews
Reviewed 11 July 2017

I have stayed at dozens of Hilton properties over the years and this is by far the worst. Overwhelmingly bad ... Where to begin? How about where the headaches start. The lobby is so small and the staff so disorganized that there was ALWAYS a...More

1  Thank nhdow
Response from Devin G, Front Office Manager at Doubletree By Hilton - Times Square SouthResponded 13 July 2017

Thank you for taking the time to write this long and detailed review about your stay with us. I'm terribly sorry to hear about all the issues you faced during your stay with us. This is not an example of our best service; we pride...More

Reviewed 11 July 2017

Great location and wonderful, helpful staff...The rooms are New York small but that is to be expected.Nice new bathrooms and shower.Housekeeping was excellent.The rooms need new furniture very badly! Construction on both sides of the hotel was noisy early in the morning but that is...More

Review collected in partnership with DoubleTree by Hilton
Thank D5429QYcraigh
Response from Devin G, Front Office Manager at Doubletree By Hilton - Times Square SouthResponded 13 July 2017

Thank you for taking the time to review your stay with us. I'm happy to hear that our location proved useful to you during your visit to NYC and that all of our staff was so wonderful to you throughout your stay. We are also...More

Reviewed 10 July 2017

Only good thing is about this property is location, other than that, worst customer experience. Some of the staff at front desk were good and helpful, but room service, billing, restaurant folks were terrible. Same menu everyday at Breakfast, no small variance at all, quality...More

Review collected in partnership with DoubleTree by Hilton
2  Thank 541kapilt
Response from Devin G, Front Office Manager at Doubletree By Hilton - Times Square SouthResponded 13 July 2017

Thank you for taking the time to review your stay with us. I'm sorry to hear that our food and beverage offerings didn't quite live up to your expectations, and that you didn't have a great experience with our staff. This is surely not an...More

Reviewed 10 July 2017

It's still super small but at least our two bed room had a nice size bathroom. Elevators are tiny and sometimes it can take a long time to get an elevator, especially if one is broken. This happened twice during our stay. Staff seems a...More

Review collected in partnership with DoubleTree by Hilton
Thank saratV3213HK
Response from Devin G, Front Office Manager at Doubletree By Hilton - Times Square SouthResponded 13 July 2017

Thank you for your honest and positive feedback on your stay with us. I'm sorry to hear that your experience with us missed the mark in creating a rewarding experience. Please feel free to contact me directly and allow me to Make it Right.

Reviewed 9 July 2017

The location was near where the street food vendors pick up their carts/trailers so the sidewalk was blocked by vehicles and trailers at times, There is a bad smell as well with lots of trash on the sidewalk/street. Our room was very small and the...More

Review collected in partnership with DoubleTree by Hilton
1  Thank staceyo139
Response from Devin G, Front Office Manager at Doubletree By Hilton - Times Square SouthResponded 13 July 2017

Thank you for taking the time to review your stay with us. I'm sorry to hear that you had so many issues throughout your stay with us. This is surely not an example of our best service. Please feel free to contact me directly and...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$184 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Business Hotel in New York City
#221 Luxury Hotel in New York City
#222 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
Details
Price range
US$184 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#217 Business Hotel in New York City
#221 Luxury Hotel in New York City
#222 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
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Traveller (267)
Room & Suite (173)
Dining (32)
Amenities (17)
Business Centre & Event Rooms (1)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Amy W
22 December 2017|
AnswerShow all 4 answers
Response from Frqflyer | Reviewed this property |
I was not charged resort fee. never had in NYC actually....
0
Votes
jlbyers2017
30 October 2017|
AnswerShow all 2 answers
Response from Jennifer M | Reviewed this property |
We had no issues on 8th floor with bedbugs...but that was several months ago. Only thing we dealt with was shortage of towels.
1
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Room Tips
"stay in other hilton."
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"stay away from the top floor."
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"Ask for a lower floor so you don't have to wait long for an elevator to get going in the morning!"
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"Rooms on the corners seemed to be quieter. If it ends in an 04 or an 05 you will be directly in front of the..."
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