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Doubletree by Hilton New York Times Square West

Overview
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350 W 40th St, New York City, NY 10018-1404 See on map
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
Additional information
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Offers from Doubletree by Hilton New York Times Square West
Special Offer:Double Points, Every Stay
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,538)
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Traveller rating
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1 - 5 of 1,150 reviews
Reviewed 2 days ago

We tacked on a family break after a business trip to Memphis and were a little disappointed with the hotel. Reception was always very busy with rotating guests and the door to the outside made sure the reception area remained pretty cold. Although the rooms...More

Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2018
Thank Resort47517631873
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square WestResponded 2 days ago

Hello Discover NY: Thank you for staying with us. We appreciate your business, and I apologize for any inconveniences that you had during your visit. It is never our intention to disappoint our guests in any way and we will learn from your review where...More

Hotel's Favourite
Reviewed 24 October 2018

3 night stay here. Bustling hotel. Excellent and polite staff. Room was a shade on the small side but in New York that is to be expected - space is at a premium. Good comfortable king size bed, adequate pillows. Excellent bathroom and shower cubicle....More

Date of stay: October 2018
1  Thank Linrob27
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square WestResponded 26 October 2018

Thank you for your wonderful feedback. We are happy that you were impressed with our clean, comfortable accommodations combined with the convenience of being close to everything Times Square has to offer. We look forward to having you stay at DoubleTree by Hilton Hotel New...More

Reviewed 3 days ago via mobile

This hotel is perfectly adequate, clean rooms, good location and nice little touches with coffee and toiletries but sadly the human element here could have been so much better. The lobby is constantly crowded as it’s too small with too few staff! Two desks in...More

Date of stay: December 2018
Thank Casper9233
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square WestResponded 2 days ago

Thank you for sharing your experience at DoubleTree by Hilton Hotel New York Times Square West. We are pleased that you enjoyed your stay and especially loved our terrific location and well-maintained accommodations. However, we are sorry for the inconveniences you had during your stay....More

Reviewed 3 days ago

Extensive loud conversations between staff outside room. Promised and not notified of when room was ready. Wifi access needed front deskdlog in twice since guest log in would not work. Impossible to report issues since calls transferred to manager ring out even when staff promise...More

Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2018
Thank FG00d
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square WestResponded 2 days ago

Hello FG00d: Thank you for visiting and for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry staff fell short in communicating quickly and exceeding your expectations of an exceptional stay....More

Reviewed 3 days ago via mobile

Was perfectly happy with the room and facilities. Room was clean and well equipped. However to be told our room wasn’t ready at 9.30 at night was a little disappointing. Fair play to the receptionist who obviously seen my face and sourced an alternative room...More

Date of stay: December 2018
Thank pim140976
Response from 00gc, General Manager at Doubletree by Hilton New York Times Square WestResponded 3 days ago

Thank you for sharing your experience at DoubleTree by Hilton Hotel New York Times Square West. We are glad you had an enjoyable experience with us and that you were impressed with your well-maintained accommodations and our terrific location. Please know, it is a common...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Free Internet
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
612
Price range
US$142 - US$531 (Based on Average Rates for a Standard Room)
Location
United States > New York > New York City > Hell's Kitchen / Midtown West / Garment District / Midtown / Times Square / Hudson Yards / Manhattan
Hotel class
Contact Information
Hotel Style
Luxury
Room types
Suites, Non-Smoking Rooms
Number of rooms
612
Price range
US$142 - US$531 (Based on Average Rates for a Standard Room)
Location
United States > New York > New York City > Hell's Kitchen / Midtown West / Garment District / Midtown / Times Square / Hudson Yards / Manhattan
Photos
Traveller (460)
Room & Suite (109)
Dining (11)
Business Centre & Event Rooms (6)
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Questions & Answers
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LoveTravel189081
10 December 2018|
AnswerShow all 7 answers
Response from leoniep230 | Reviewed this property |
There were no added extras but we had a problem getting our $200 back. There was some kind of glitch and it took weeks. Also, the rooms are very small and if you want a mini fridge you have to ask for it to be brought in.
0
Votes
vigomag
9 December 2018|
AnswerShow all 6 answers
Response from 114norah | Reviewed this property |
I don't think so. The rooms are pretty small.
0
Votes
ChelseaL177
27 November 2018|
AnswerShow all 4 answers
Response from snowhite79 | Reviewed this property |
Yes there is a safe, it was in the drawer of the cabinet in between the beds, you use your own four digit code.
1
Vote
Room Tips
"Ask for room between 20th and 30th floor as views are great."
147leahz
6 days ago
Read review
"All ours very small rooms"
elizabethcQ5024QO
1 week ago
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"Higher floors will take longer in the elevator"
StephanieF1128
1 week ago
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"No views to speak of on lower floors."
michellebP2885DJ
4 weeks ago
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