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The Maxwell New York City

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Traveller (1011)
Room & Suite (589)
Dining (35)
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Overview
  • Excellent29%
  • Very good32%
  • Average20%
  • Poor10%
  • Terrible9%
Travellers talk about
“bliss products”(163 reviews)
“bliss spa”(153 reviews)
“whiskey blue”(58 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,780)
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2,181 - 2,185 of 4,286 reviews
Reviewed 29 July 2013

We did not think twice to read the reviews for this "W" property (big mistake) thinking, what could go wrong in “whatever, whenever world”? The room was filthy: walls stained with drippings of an unknown substance, huge rug stains throughout room and entrance wall either...More

3  Thank Jose M
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 9 August 2013

Thank you for taking the time to share your feedback with our online community. Please accept my apologies for the inconveniences experienced during your time spent with us. Our guest feedback is important to us as often times it may pinpoint an area of needed...More

Reviewed 28 July 2013

We were pleased when this hotel won our priceline bid. It has a great location and modern decor. the lounge area was inviting . The decor of the room was very modern. I thought the room was actually a good size for NYC. Great use...More

Thank rkisner
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 8 August 2013

Thank you for taking the time to share with us your kind and gracious words from your recent experience at W New York. I have shared your message with the entire WHATEVER WHENEVER team as a great reminder of what we do best! We hope...More

Reviewed 28 July 2013

Hotel housekeeping work issue which prevented rooms from being available was ongoing but unfortunately management would not tell guests checking in that was the problem. Had to find that out from one of the bellman Had to wait until after 7pm to check in!More

1  Thank William D
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 8 August 2013

Please accept our sincere apologies for the inconveniences you encountered during your recent W New York experience. We cannot even begin to explain how disappointed we were to read your review detailing the dissatisfaction you experienced. Thank you for bringing this to our attention and...More

Reviewed 28 July 2013

The staff at this hotel is great! We had large group staying at this "W" hotel during July 5th, 2013 weekend. We had problem with rooms and GM had gone our her way to assist and accommodate us during very busy weekend for the hotel...More

Thank Gordhan Z
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 8 August 2013

Thank you for your great feedback! It’s always a pleasure to read about our guests enjoying our W service! I have already taken the opportunity to share your gracious words with the rest of my team, and do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com...More

Reviewed 27 July 2013

My husband and I had a reservation at W last night. We arrived in New York at 4:30 - plenty of time to shower and change before our dinner reservation and show. Except when the hotel doesn't have any rooms available because of a labor...More

2  Thank Shari L
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 8 August 2013

Thank you for taking the time to write us about your recent experience at W New York. Please accept our apologies for the inconveniences you experienced during your time spent with us. This is certainly not the W experience we aim to provide our guests...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$142 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#209 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$142 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#209 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1011)
Room & Suite (589)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
14 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
25 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"we were on the 10th floor room was very bad lighting and rather cramped."
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"Ask for one that doesn't reek of drugs"
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"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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