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The Maxwell New York City

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Traveller (1011)
Room & Suite (589)
Dining (35)
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Overview
  • Excellent29%
  • Very good32%
  • Average20%
  • Poor10%
  • Terrible9%
Travellers talk about
“bliss products”(163 reviews)
“bliss spa”(153 reviews)
“whiskey blue”(58 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
Hotel deals
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
Hotel deals
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Reviews (4,778)
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All reviewsbliss productsbliss spawhiskey bluew insidermega roomnew yorklexington avecozy roomrooms are smallwaldorf astorialobby bartimes squarecentral parkrockefeller centerfew blockssubway stationnyc
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2,031 - 2,035 of 4,284 reviews
Reviewed 26 December 2013

This was our second stay at this hotel in 2 years and once again came out satisfied with the experience. I had applied for a suite upgrade using my accumulated points with SPG. For that, I had email correspondence with the manager who kept me...More

Thank B0st0nTraveler100
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 31 December 2013

Thank you for your review. I am happy that we were able to accommodate your suite request, and my sincere apologies for the poor response to your requests while in the hotel. I can assure you that this is not typical of W, and I...More

Reviewed 26 December 2013

We thought the price of this hotel (~$150/night for a room with a queen bed through hotels.com) during Christmas in NYC was too good to be true for a W...and it pretty much was. Lobby and employees are pretty W-standard: modern look, attentive service but...More

Thank Traveler9523
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 31 December 2013

Thank you for your post. My apologies for any disappointment in the size of your guestroom, but I am happy that you enjoyed our convenient location. I will share you message with the rest of my team, and please do not hesitate to contact me...More

Reviewed 26 December 2013

Probably the worst hotel that I've ever stayed in. The room was tiny and the furnishings, although modern were "cheap" looking away from the lure of glossy website photos! The front counter staff were helpful and friendly. Sitting in the bar area you get the...More

Thank Kelly K
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 31 December 2013

Thank you for your feedback. Please accept my sincere apologies for any disappointment in the size and décor of your guestroom. I have shared your feedback with my team, and we will be renovating our Living Room at the start of 2014! Please do not...More

Reviewed 25 December 2013

Very good located, near to the main avenues in New York: Madison, Park Ave and 5th Ave; staff is very friendly and helpful, it has a nice atmosphere and the hot apple cider in the entrance with a cold weather is a very nice touch!More

Thank yoyis12
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 31 December 2013

Thank you for your review. I am thrilled that you enjoyed our convenient location, and the warm welcome in our Living Room. I have shared your comments with the rest of my team, and please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan...More

Reviewed 23 December 2013

The service and concierge were very good. The location is not as noisy as Time Square but the rooms are so very very tiny. We went at Christmas and there were no decorations. Very disappointing. The Whiskey bar also had good serviceMore

Thank Carmen M
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 31 December 2013

Thank you for your post. I am happy that you enjoyed our signature WOW service and Whiskey Blue. My sincere apologies for any disappointment with the size of your guestroom, and I will be sure to share this with the rest of my management team....More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$150 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$150 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1011)
Room & Suite (589)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
14 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
25 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"we were on the 10th floor room was very bad lighting and rather cramped."
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"Ask for one that doesn't reek of drugs"
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"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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