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W New York

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W New York
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4,093 Reviews from our TripAdvisor Community

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Showing 3,699: English reviews
Dallas, Texas
Reviewed 2 weeks ago via mobile

I am a huge fan of the W brand but found this property underwhelming. The Livingroom Bar was very average with over priced drinks and under skilled bartenders. The sexy atmosphere that you expect from this brand was lacking. In the future I'd pass on this property.

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Helpful?
Thank Tan P
Management_Team_365, General Manager at W New York, responded to this review

Hello Tan P, Greetings from NYC! It was our delight to have you settle in with us and we thank you for your feedback. We regret to learn that our style was not reflective of your own preferences and we apologize if your stay fell short. Should your travels bring you back to our vibrant city we hope you will...

Reviewed 2 weeks ago

I'm a platinum SPG member, stay at SGP hotels around the world, and probably spend 30k a year on hotels for business travel. This is the WORST property I have stayed at. 1) Front Desk Agents are RUDE. I'm from NYC and expect a certain amount of gruffness. I don't expect them to be my best friend. But I have...

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Helpful?
1Thank Ben P
Management_Team_365, General Manager at W New York, responded to this review

Hello Ben P, It is always a joy to welcome loyal SGP friends and we thank you for settling in with us during your recent visit to NYC. We value when guests take the time to provide feedback on their stay as it allows us to know how we best win hearts or what more we can do to elevate...

rio de janeiro
Reviewed 3 weeks ago

The hotel is pretty standard. But the location is awesome (heart of Manhattan) and, given the location, the prices are OK. Not cheap but also not extorsive. Got and upgrade (thank you Sheraton!) and the room was acceptable. After all, most Manhattan hotels are located in old buildings with quite a lot of short comings. But the overall experience could...

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Helpful?
Thank wandyr
Management_Team_365, General Manager at W New York, responded to this review

Hello wandyr, Greetings from NYC! It was a joy to host you during your recent stay, and we thank you for providing your feedback. We are thrilled that you enjoyed our exceptional location, with so much of what brings visitors to Manhattan right on our front doorstep, and we are elated to read that your time with us was such...

Reviewed 3 weeks ago

Stayed here for a mini-cay and business research. Everything was superb!! Very elegant and sophisticated decor. Rooms are very clean, neat and comfy with wonderful amenities. Conveniently located near plenty of places to eat, shop, and hang out within walking distance on or near Lexington Ave. The on-site spa, restaurants and lounges were a treat! Service was expedient, and concierge...

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Helpful?
Thank nfifer
Management_Team_365, General Manager at W New York, responded to this review

Hello nfifer, It was our joy to host you for your city mini-break, and we thank you for your fantastic review. We are beyond ecstatic that you felt our W welcome, and share our impeccable sense of style. We also enjoy your appreciation of the amenities around the hotel, and within your comfortable room. As you have found, our Style...

Reviewed 3 weeks ago

I stay at the W NEW YORK every time I am in NY City. A great mid-town location, comfortable rooms, a very good restaurant, and a lively bar. But most importantly to me, is the staff. Across the board, the staff at all levels is outstanding - friendly and helpful at all times.

Review collected in partnership with this hotel
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Helpful?
Thank peterglad
Management_Team_365, General Manager at W New York, responded to this review

Hello peterglad, It is always a joy to welcome back old friends, and we thank you for the outstanding review of your stay. We know there are many reasons why our loyal guests return to settle in with us again and again, but as you so rightly pointed out, it is our exceptional Talent who truly sets us apart. Your...

London, United Kingdom
Reviewed 3 weeks ago

The lobby is nice but from the moment you ride the lift/elevator to your room, you know you are entering a time warp. Rooms are old and tired, and by American standard, they are tiny. There are better hotels in NY, this should not be in the W collection.

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Helpful?
Thank mintcream
Management_Team_365, General Manager at W New York, responded to this review

Hello mintcream, Greetings from the Big Apple and thank you for sharing your review. It was a pleasure to have you join us for your recent visit and while we are thrilled that you enjoyed the innovative design of our Living Room area, we regret to learn that our rooms were not your style. Should you join us again, as...

Grand Cayman, Cayman Islands
Reviewed 3 weeks ago

My husband and I stayed here for our anniversary in January. The hotel was in a great location and in walking distance to many of the sights and central to a metro/subway stop. As to be expected in a NYC converted hotel, the rooms were smaller (as is the elevator), we had the wonderful room, but it was comfortable for...

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Helpful?
Thank IslandGirl_345
Management_Team_365, General Manager at W New York, responded to this review

Hello IslandGirl_345, At W New York we love to celebrate special occasions and we thank you and your husband for allowing us to play a small part in your Anniversary retreat. We are delighted that our central and vibrant location served you so well in exploring all that our magnificent city has to offer and we are equally as pleased...

New York, New York
Reviewed 3 weeks ago

I stayed in hundreds of hotels in 58 countries, and I've never experienced anything quite so awful as the W. The staff is extremely rude and pretentious. Okay you are of higher social status and far wealthier than I could ever be, I understand that. Still, I'm your customer and I deserve to be treated better. I tried just reached...

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Helpful?
Thank calrocker
Management_Team_365, General Manager at W New York, responded to this review

Hello calrocker, Greetings from NYC! It was our pleasure to host you during your recent stay in New York, and we thank you for providing your feedback. I am dismayed at the lack of engagement you have received from our Talent as this is certainly not reflective of our high standards. I would like to personally apologize for the less...

Newcastle
Reviewed 3 weeks ago via mobile

Spent the weekend to try and see everything we could. Arrived and was greeted with the concierge giving us water and even a lovely children's book for our grandson. Rooms are clean and roomy. Hotel is central and walking distance to Central Park, grand central station, Rockefeller and World times square.

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Helpful?
Thank Joanne N
Management_Team_365, General Manager at W New York, responded to this review

Hello Joanne N, Greetings from NYC! We were thrilled to welcome you and yours and we thank you for your outstanding review. We are overjoyed that you felt our welcoming spirit, and that we could play a part in making your special weekend break so successful. We invite you to settle in with us again soon. All the best, Bill...

Nottingham
Reviewed 4 weeks ago via mobile

Came for Christmas, we were told we have a twin room when I booked a double. Also, we had a view facing the courtyard, they didn't mention at the time of booking that they were working at 5am. The air con was loud. Also, we got one small bottle of water 'complementary' when there was two of us. A bit...

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Helpful?
1Thank lucyh805
Management_Team_365, General Manager at W New York, responded to this review

Hello lucyh805, Christmas is always a cool time of year to visit New York and we thank you for sharing the holidays with us. We regret the snafu with your booking but sincerely hope our Welcome Desk Ambassadors were able to rectify to your satisfaction. We apologize for any inconvenience you may have endured and when planning your next visit,...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €205 - €545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#36 Spa Hotel in New York City
#69 Green Hotel in New York City
#193 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the size of rooms available for your budget”
 of 5 bubbles rona662015, 23 Mar 2017 | Read review
“I was beside an elevator but it was still really quiet.”
 of 5 bubbles RandomFlair, 11 Mar 2017 | Read review
“Try to get a room with a view”
 of 5 bubbles nfifer, 5 Mar 2017 | Read review
“Don't expect too much...”
 of 5 bubbles bizzyhuppy, 24 Feb 2017 | Read review
“Stay away from the rooms that face Lexington Ave. Firehouse and NYPD precinct around the corner.”
 of 5 bubbles SCS_SCS, 19 Feb 2017 | Read review
5 of 5