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W New York

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W New York
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4,057 Reviews from our TripAdvisor Community

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Showing 3,666: English reviews
Burlington, Vermont
Reviewed 1 week ago

Up to date and upbeat. Great neighborhood with a Starbucks near. Location is perfect. We had drinks at the bar and loved the atmosphere. Comfy room and nice bathroom. The service was excellent. Great valet and luggage service. They even let us check in early at no extra fee.

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Helpful?
Thank Jennifer L
Management_Team_365, General Manager at W New York, responded to this review

Hello Jennifer L, Greetings from NYC! We thank you for sharing such a warm review of your time with us, it was our pleasure to welcome you. We are thrilled that you share our sense of style and that you felt our W love. It was a joy to have your settle in with us and we hope you will...

Reviewed 1 week ago via mobile

Let me start by explaining how loyal I've always been to the Starwood and Marriott brand. I VERY rarely ever stay at any other properties so this review is even shocking to me.. The W New York could possibly be one the worst hotels I've ever stayed at. I've always appreciated W Hotel's attention to details. The cleanliness of cracks...

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Helpful?
Thank Ashley P
Management_Team_365, General Manager at W New York, responded to this review

Hello Ashley P, We always enjoy welcoming guests loyal to our hotels, and we thank you for providing feedback on your stay as it allows us the opportunity to ensure we are meeting both guest and our expectations. We regret to learn from your review that we fell short during your stay, your comments will be reviewed internally with our...

Long Island, NY
Reviewed 1 week ago

I don't usually believe negative reviews, but this time I should have heeded the warning. My fiance and I were expecting to have a leisurely and quiet, but exciting weekend in Manhattan. Instead, we found the room accommodations to be TINY (even for NYC), a little sloppy (ugly, uneven trim painted over wallpaper), issues with hot water not coming from...

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Helpful?
Thank Heather S
Management_Team_365, General Manager at W New York, responded to this review

Hello Heather S, Warm greetings from W New York! We are thrilled that you felt the warmth of our welcome and thank you for your kind comments regarding the hospitality of our W Talent. We appreciate you sharing feedback while with us so that our Welcome Desk Ambassadors could work on providing a solution, and we regret if a sold...

Koh samui
Reviewed 1 week ago via mobile

I booked a room for two adults through a third party company. Prior to booking I called directly to see if they would match the price I had found. They couldn't , fine I booked A doble standard room with two beds. When my mother checked into the hotel with my sister for there birthday weekend thety were told the...

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Helpful?
Thank Giotop48
Management_Team_365, General Manager at W New York, responded to this review

Hello Giotop48, It was a pleasure to welcome you and your family on your NYC visit and we thank you for sharing your review. We regret to learn through this and previous reviews that there may have been some confusion regarding the room description provided by your travel agency and the descriptions we use to define our rooms, specifically as...

London, United Kingdom
Reviewed 1 week ago

Stayed for a week in May 2016. The W on Lexington is a great base to explore New York from for a first timer. It is near the subway, central park and it is walkable to most of the attractions in Midtown. Rooms were well appointed, simple, stylish and clean. The maid service was excellent, as was the overall service...

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Helpful?
Thank AnatoleLazarus
Management_Team_365, General Manager at W New York, responded to this review

Hello AnatoleLazarus, We were warmed by the fantastic review of your time spent with us and we thank you for providing your feedback. There are many reasons that guests settle in with us again and again, not least our extraordinary location for exploring Manhattan, our extremely comfortable rooms with beds that cradle, or our amenities for luxuriating in, but we...

Reviewed 1 week ago via mobile

We visited this hotel in November and were there over the Thanksgiving period. The hotel and staff were busy but found time to help us with any questions we had. They advised us on trips to take and the best place to watch Macy's parade, and also kindly lent us a travel plug. The room was small but comfortable, and...

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Helpful?
Thank Janice M
Management_Team_365, General Manager at W New York, responded to this review

Hello Janice M, Greetings from NYC, we were thrilled that you chose to settle in with us over the Thanksgiving period and we are thankful for your wonderful review. That you were so comfortable during your stay and that you enjoyed the thoughtful touches placed in your room by our Style Department truly warms us. We agree that our location...

North Brunswick, New Jersey
Reviewed 2 weeks ago

I spent a girls weekend at the W, New York and my stay was excellent. The service there was nothing short of fabulous, from accommodating our needs in the room to breakfast in the morning; they really went above and beyond to make our weekend special (we had a bride-to-be among us). I'd recommend this location to anyone!

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1Thank NikkiKaras511
Management_Team_365, General Manager at W New York, responded to this review

Hello NikkiKaras511, Greetings from NYC! There is nothing we enjoy more than participating in special occasions, so it was our absolute joy to host your girls weekend to celebrate the forthcoming nuptials of one of your party. We are overjoyed that we could help make your time in New York such as success and we thank you for your fabulous...

Toronto, Canada
Reviewed 2 weeks ago

I have stayed at this location a couple years back and had nothing but wonderful things to say. This time around when I came to the hotel I had the same expectations. I reserved a mega room just to have some extra space and the room wasn't ready. There were not complaints because it was only 11pm. We did let...

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Helpful?
Thank Jlobou
Management_Team_365, General Manager at W New York, responded to this review

Hello Jlobou, It is always a joy to welcome back old friends, and we appreciate you taking the time to provide feedback on your stay. While we are thrilled to read that your past experiences were spectacular, we regret to learn that your most recent visit was not consistent. I would like to extend my personal apologies for the disconnect...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

There were three things I didn't like but they wouldn't stop me from coming back to this property were - Check-in was slow, more staff could have been used, heating system was loud and the tub was clogged. The room was clean, the beds and bedding comfortable and cozy. Robes were clean and presentable. The location was perfect which allowed...

Review collected in partnership with this hotel
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Helpful?
Thank Dianne S
Management_Team_365, General Manager at W New York, responded to this review

Hello Dianne S, Warm greetings from W New York! It was a pleasure to have you join us during your recent visit to NYC, and we thank you for providing feedback as it allows us to identify where we can elevate the guest experience. We are overjoyed at your obvious pleasure with your room and that you luxuriated in our...

Wilbraham, Massachusetts
Reviewed 2 weeks ago

Meh. We picked this hotel because of the great rate (<$200) for a one-night stay in January. We weren't expecting to spend much time in the room. It was fine overall. The room was clean. However, it was not a great property. Staff was pleasant but did not go above and beyond in any way. Room was TINY even though...

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Helpful?
Thank jonmatt4nr
Management_Team_365, General Manager at W New York, responded to this review

Hello onmatt4nr, Greetings from New York! It was our pleasure to host you during your recent visit to the Big Apple, and we thank you for sharing your comments. We are delighted that you enjoyed our exceptional location, we know it is hard to beat with so many of the sights, shops, and restaurants of Midtown just steps from our...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €175 - €497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Starwood and Travelocity so you can book your W New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#37 Spa Hotel in New York City
#66 Green Hotel in New York City
#191 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
49 questions
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Questions? Get answers from W New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the rooms that face Lexington Ave. Firehouse and NYPD precinct around the corner.”
 of 5 bubbles SCS_SCS, 19 Feb 2017 | Read review
“choose the cheapest room, no worth to upgrade”
 of 5 bubbles valontheroad, 14 Feb 2017 | Read review
“Higher floors are always better”
 of 5 bubbles GaryK344, 13 Feb 2017 | Read review
“Always ask for highest floor, corner room.”
 of 5 bubbles , 13 Feb 2017 | Read review
“Upgrade to the larger rooms”
 of 5 bubbles Jlobou, 7 Feb 2017 | Read review
5 of 5