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The Maxwell New York City

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Traveller (1011)
Room & Suite (589)
Dining (35)
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Overview
  • Excellent29%
  • Very good32%
  • Average20%
  • Poor10%
  • Terrible9%
Travellers talk about
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AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,773)
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11 - 15 of 4,280 reviews
Reviewed 6 days ago via mobile

We stayed two nights in the Maxwell using SPG points and it was really good. They accommodated our request for a room on a high floor (17th!) and also for late checkout (4pm!). Best of all was the housekeeping staff - so accommodating, professional and...More

Thank Turdlocker
Response from Brian D, Manager at The Maxwell New York CityResponded 4 days ago

Thank you for the great review! We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd...More

Reviewed 1 week ago

This tired and dated property is not up to SPG standards. We booked a W hotel and before our trip were notified that the property was now the Maxwell. When we arrived there was a line around the corner to check in with only two...More

1  Thank Adrianna R
Response from Brian D, Manager at The Maxwell New York CityResponded 1 week ago

We appreciate the feedback, Adrianna. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't satisfied with the condition of your room. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns...More

Reviewed 1 week ago via mobile

To start my review on a positive note... the location of the Maxwell is fine. Central enough on Lexington and 49th to walk anywhere. That would be great if they weren’t building another skyscraper next door Woken mon- fri before 6am with the building site...More

1  Thank garyfromscotland
Response from Brian D, Manager at The Maxwell New York CityResponded 1 week ago

We appreciate the feedback, Gary. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more...More

Reviewed 1 week ago via mobile

Stayed here on last Sunday and got checked in to a room had uncleaned bathroom with debris. Then they switched me to another room, with a bathtub below. (See photo) The management team hasn't provided an acceptable solution for me. Please avoid at all cost....More

1  Thank Garroakul
Reviewed 1 week ago via mobile

Cracked and cracking paint on the walls and ceiling... rates at check in online (SPG) that are ~$100 less a night and, despite booking less than a week ago, they won’t honor... when I called the 800 number, the agent hung up on me! Excellent...More

1  Thank tfcowhey
Response from Brian D, Manager at The Maxwell New York CityResponded 1 week ago

We appreciate you taking the time to reach out to us, tfcowhey. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service....More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$156 - US$545 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$156 - US$545 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1011)
Room & Suite (589)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
14 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
25 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"we were on the 10th floor room was very bad lighting and rather cramped."
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"Ask for one that doesn't reek of drugs"
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"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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