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The Mark

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661 Reviews from our TripAdvisor Community

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Showing 565: English reviews
Burlington, Vermont
Reviewed 23 September 2016

My wife and I recently stayed at the Mark for the first time for a weekend getaway in New York. The word that pops into my head whenever I think about the Mark is luxury. From the moment we walked into the lobby we knew the Mark was unlike most NYC hotels. The staff we checked-in with was both friendly...

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Helpful?
Thank bb10117
Olivier L, General Manager at The Mark, responded to this review

Thank you for the remarkable review. I greatly appreciate your compliments and am pleased that you found your stay entirely one-of-a-kind. I do hope to pleasure of welcoming you back to The Mark.

sgtpepa
Reviewed 22 September 2016

My wife has been staying regularly at the Mark Hotel for several years and I occasionally stay there with her as well. We booked last minute to see a show and were graciously put into a large 2 bedroom suite as the UN meeting was ready to take place. The room was really a nice apartment, kitchen and laundry facility...

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Helpful?
Thank sgtpepa
Olivier L, General Manager at The Mark, responded to this review

Deepest apologies from all of us here at The Mark for the inconvenience you encountered during your most recent stay. I must admit that it is rather disheartening to read this review, as I had personally discussed this matter with your wife and offered multiple forms of recovery (which have already been acknowledged) in hopes of rectifying this situation. Please...

Sag Harbor, New York, United States
Reviewed 22 September 2016

This was by far the worst hotel experience I have ever had. I actually Have a lovely apartment in NYC, but had some out of town guests come and offered them my apartment as they were a large family. I thought, oh how fun I'll stay at some of the hotels I always wanted to try out so I can...

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Thank JODI11963
Olivier L, General Manager at The Mark, responded to this review

I am deeply sorry that your stay was anything less than perfect. We truly value the feedback of our guests and to learn that we were unable to meet your expectations as a first time guest is rather disheartening. While the rates of our rooms do offer accommodations within a luxury hotel in the heart of Manhattan, they also reflect...

Boston
Reviewed 17 September 2016

This was the third time I stayed at the Mark Hotel as I love the locale close to Madison Avenue (the boutiques), central park for my son. We stayed this past May as a treat to my father who had celebrated his 70th birthday, we stayed in of the suites which as always is beautifully decorated, welcome gift was a...

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3Thank MmeCorvez
Monterrey, Mexico
Reviewed 11 September 2016 via mobile

Worst rooms I've been 1.blackout doesn't work 2.windows ARE not sealed so noices begin Very early in The morning 3. Pone does not work 4You can fue at The restaurant Before they takeyour order. 5. Do not waist your money. Ejem we checked out the manager Said she would fix The blackouts; told her that I Was surprised; a $1000...

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1Thank Claudia K
Olivier L, General Manager at The Mark, responded to this review

I sincerely apologize for the less than satisfactory experience you had while staying with us. I only wish that you had informed us of the issues you were having with your phone and blackout shades so that we could have immediately sent our Director of Engineering to your room to quickly repair anything that needed fixing. Regardless, I am deeply...

Ramsbottom, United Kingdom
Reviewed 11 September 2016

Everything was fantastic. Location, quality, staff. Absolutely loved every minute except for the first few minutes (we arrived slightly early so to be fair not the hotel's fault the room wasn't ready). After that, only a one word description WOW.

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Thank Ray A
Abu Dhabi, United Arab Emirates
Reviewed 11 September 2016

My wife and I stayed here for 8 nights during a wedding anniversary trip to New York. Our overall experience was very good although there were a few small annoyances. To start with ... the reception and concierge staff were a mixed bag with some being very friendly and helpful while others were verging on the rude - one conversation...

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Thank OliverPerth_WA
Scottsdale
Reviewed 30 August 2016

Probably one of our nicest experiences anywhere. It felt like home.. We were greeted warmly..treated like family. Escorted to our lovely suite after a tiring overnight red eye flight very quickly after a short check in. And it only got better from there. The staff were helpful and engaging at every turn. We chose this hotel in our old neighborhood...

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Thank Andreas X
Olivier L, General Manager at The Mark, responded to this review

Thank you for your thoughtful review. It was an absolute pleasure having you as our guest and I greatly appreciate your kind words – it is so wonderful to hear that The Mark “treated you like family” and “felt like home”. Your compliments will certainly be passed along to our team and I very much look forward to welcoming you...

Reviewed 26 August 2016 via mobile

I always have a great time here and meet interesting people I've been going there for years. I love the lounge and food at Jean George restaurant is amazing. It is A boutique hotel with a very fashion crowd I've seen Diane von Furstenberg and Carolina Herrera.. A favorite off of 77th St. and Madison ave!

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Helpful?
Thank Briggette B
Olivier L, General Manager at The Mark, responded to this review

Thank you for sharing your experience – It is always wonderful to hear such positive feedback from a guest that has stayed with us many times before. I greatly appreciate your compliments regarding our restaurant by Jean-Georges (hopefully you were able to also experience our summer kiosk serving organic chicken and grass fed beef hotdogs by Jean-Georges). Thank you again...

Los Angeles, California
Reviewed 25 August 2016 via mobile

Impeccable housekeeping, the room was small but then I picked the cheapest room so I don't understand people who book small rooms and then complain. Laduree macaroni at turndown, beautifully designed bathroom and the hotel smells divine. I had an interior room with a lot of light and quiet in the middle of NYC. The breakfast was good but didn't...

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1Thank R2d2ob1

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 

Additional Information about The Mark

Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: €425 - €1,044 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Mark 5*
Number of rooms: 152
Reservation Options:
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City
Hotel Style:
#3 Business Hotel in New York City
#24 Romantic Hotel in New York City
#24 Luxury Hotel in New York City
#31 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Mark staff and other travellers.
5 questions
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Questions? Get answers from The Mark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower levels Madison Avenue facing rooms are noisy. Try the courtyard facing rooms or upper floors.”
 of 5 bubbles War-chique, 9 Nov 2016 | Read review
“Ask for a room on a high floor to avoid street noise (similar to all NYC hotels).”
 of 5 bubbles jacquelineh94, 30 Oct 2016 | Read review
“Go for a room overlooking the courtyard - they are much quieter”
 of 5 bubbles l4wsr, 18 Oct 2016 | Read review
“The two bathroom suite is very nice”
 of 5 bubbles Mpowell737, 11 Oct 2016 | Read review
“Best design and service”
 of 5 bubbles 453olivial, 23 Sep 2016 | Read review
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