My husband and I stayed one night and had a great experience. The staff was very friendly, the room was very clean, bed was very comfortable and pretty quiet, even close to the 905 freeway. The standard room even had an extra sofa, desk and table, with a refrigerator and microwave. We were up on the third floor. Due to the COVID situation, there was no breakfast buffet, but the pleasant accommodations made up for that.
I had to stay here for business purposes. I've stayed here several times in the past. The treadmill hasn't worked in years. The laundry room is dingy and you can smell the mold. The machines need to be upgraded. The indicate they sell detergent, softener and more when they really only sell detergent. The customer service is okay. They are nice people. They didn't replace my coffee the next day. The Direct TV kept resetting which was brutal. They are fixing some stuff,l. Like they are putting down new title in the first floor. It's just definitely a rate of 3.
I was stay at June for 3 days. I reserved Motel 1 month ago and I got reservation. When I went to there, They changed price and the price was almost 3 times. Look like they sold out and they changed my reservation when I went for check in. That day I did't find motel and I have to pay 3 times more than expected price. I have all paper works but they do not agree and I have to signed that price because my family with me. The is ridiculous staff and manager. They told me they change price before I leave. They never changed price and charged in my Credit card. I signed the paper so credit card also charge me back. I still fight this case and take headache. Highly recommend don't book this motel. Look like never know when they got your benefit.
Horrible experience, General Manager Ms. Rajal is a horrible horrible personality for this business. Beautiful hotel good facilities but all goes in vein when the staff you hired is not taking care of your business.... bad leadership and bad influence on the rest of the front desk staff who have to work under. she was rude and confrontational. “ Definitely not recommended “
booked this hotel for a same day arrival via Expedia. We called and confirmed with our early checkin request. Once we got there the staff was not being communicated about the same and they informed us that we need to pay 15$ extra per hour since we booked through Expedia !! Well being disappointed we still agreed on that but Ofcourse we told them to check once again and then Ms Raijal ( proclaimed to be the general manager of the hotel) showed up and straight away accused us of lying about early check in. Like seriously!!! We were being accused of lying to save just 15$ !!!!! WAO . More to our bad experience she was rude. Myself being into the Hotel business from past 10 years as a director of hospitality for an international brand. I was shocked to see such kind of personality in the hospitality business. A BIG NO FOR HER !! MS. RAIJAL had the audacity to manipulate whole story of the events which took place while informing it to her corporate or direct manager and refused to give their contact details. I feel sorry for her because I personally feel that she need some counseling for her behaviour. We decided to move out of the hotel without even asking for a refund because we didn’t want them to feel that we were creating any scene for money. We took two days to process and rethink about that experience before writing this on trip advisor. Because she refused to give us any contact details of any person with whom we could get in touch and at least could have a feeling that we were being heard. I feel sorry for her and may god bless her and hope she will self realize some day about her actions. Certainly not a Hotelier. Thank you…