My kids and I recently attended the Sunset Luau and it was truly awesome. The food was delicious and Hop was great! The show was really entertaining as well. This will definitely be a new tradition for our family. Thank you for a great experience.
Except for the last two, really hard, years, we have stayed here every year for our family vacation. The hotel is absolutely fantastic, perfectly located , and the customer service is exceptional. One employee in particular, Diante, went above and beyond to ensure our return stay was especially fabulous! He is a joy to talk to, was super informative, and is a tremendous asset to The Catamaran.
I wanted to shout outs to Kyra at the front desk. She was very welcoming, friendly, and informative at the resort. She has answered all my questions regarding the resort and so far I can enjoy myself and stay here. Thank you so much, Kyra!!!
Last Saturday, my husband and I celebrated our 17th Anniversary at Catamaran Resort, eating at the Oceana Coastal Kitchen. We went to Oceana because of the good reviews and we were not surprised because first, the food was great and second, we met some amazing people working at the resort. We were first acknowledged by AUGUSTO when he valeted our car. He gave us his most beautiful smile and helped us locate the way to the restaurant. We were also greeted by JULIA, one of the bartenders in Oceana. She was very kind to us and very welcoming. It was a pleasure meeting wonderful people like Julia and Augusto that give excellent service and makes you feel very welcoming. We will definitely come back!
If I could give this hotel zero stars I would. The one redeeming quality is access to the bay. The rooms are outdated, filthy and smelly. Had to move rooms multiple times due to shower not working, tv not working and losing power in our room. The entire hotel looks as though it hasn’t been cleaned in months. No daily room cleaning. This hotel by far is a dump. Do not waste your money.
Had an absolute blast on our vacation here. Beautiful location, the hotel atmosphere is incredible. Ryan from guest services was so helpful and pleasant. Could not speak more highly of her customer service!
I just reserved a room at Catamaran resort with Kyla. She was very personable and professional and went out of her way to get us the best rate possible. I really appreciated that. Thank you Kyla. We’re really excited.
I wanted to make sure Ryan G got a shout out. He helped me print out my baseball game tickets. I didn’t realize till last minute that they had to be printed out. My husband and I would have gotten down to the park and would have been out of luck. Thanks again Ryan G for your help!
My family and i have been staying at this hotel for 30 years. We come every summer and this was one of the best visits so far! The newly renovated rooms were very nice. But perhaps the best part was that Lacey got us the exact rooms that we had requested plus all of the extra things that we had asked for. This is the first year that that has happened and it transformed our stay. Upon arrival Erik stored all of our bags and was the one who kept all 4 families things together and delivered it with a smile and some Cher. And Hannah W checked us in and was so awesome! We stayed for a week and the hotel took the best care of us.
We were made aware of "last minute construction works" shortly after the point when we could cancel the trip at no cost! That started alarm bells ringing. Upon arrival we found construction fencing around the tower building which had clearly been there some time, not last minute as suggested. Our room (357) was very poor, clearly hadn't been decorated for years, appliances didn't work or were broken and was not clean. We then looked at the balcony, WOW the concrete structure has decayed to a point where its falling apart, huge cracks in the floor and lumps loose in the ceiling. We promptly checked out and reported the problems to the booking agent, the hotel and agent have waived all costs. On a positive the young lady on reception was very understanding and didn't seem surprised by our complaint, she had zero support from her management team who have made no attempt to contact me and discuss. I can only comment on the tower building, other rooms might be lovely, it needs condemning and knocking down as its structure poses a serious health hazard. Great location however terrible hotel and management are not interested in guests.…