My hubby and I stayed for 2 nights at this lovely hotel in May. Clinton at the front desk checked us in and was really nice and friendly. The room was very clean. We had a cute balcony where we sat and watched the boats sail by. This was our first time staying there and it will not be our last. We loved this hotel and it’s location on Shelter Island. Yes, it is an older hotel, but it’s quaint and has charm. It was sufficient for a weekend getaway for my hubby and I. We were very pleased with our stay.
We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the marina view room and said he would pick out a good room for us. We were very happy with the room. It was clean and modern enough (some signs of age but nothing too noticeable). I should note that I have very high standards for hotels. The separate bedroom was great since our toddler goes to bed early and naps during the day. The bathroom was separate from the bedroom which was also nice. The balcony was a good size and the view of the marina was great. We could also see the bay from our balcony. The hotel was quiet. We were never disturbed by noise. Housekeeping stopped by once to give us clean towels and take out garbage. That was fine with us but if you want more frequent service, you probably need to request it. Our room was missing a toaster and housekeeping promptly brought one (and a replacement when the first one didn’t work). I highly recommend walking on the path along the bay (across the street from hotel) for amazing views of downtown San Diego and to watch all the boats and helicopters (naval base across the way) going by. It’s especially pretty in the evening. There’s a bay beach across the street from the hotel which was great for our toddler to play in the sand (water was a bit murky but we saw several locals go in). There’s also a nice playground on the bay a short walk from the hotel. The hotel is in a very scenic area and we were impressed by the views. A few minor suggestions for improvement: a sponge and/or dish towel for kitchen, lid for kitchen garbage can, our balcony only had one chair but others had 2 chairs, some rooms had a door mat but ours was missing (would have been nice to wipe off sand from shoes), towels by the pool (maybe they’re supposed to be there but were out when we visited).…
Don't let them check you into Bldg "A" as the critters are on the floors, bed, in drawers, bathroom... The floors, shower and area outside of my room weren't cleaned adequately prior to my check-in with garbage in the garden area and someone's old drink left on an air conditioner
I love this hotel! Great location - in close proximity to some of the major attractions in San Diego. Nice view anywhere we looked. Guest Services was efficient too. Whenever we asked for something, we got them within a reasonable time. Our suite was also very spacious, perfect size and layout.
We stay here every year to visit family while attending training sessions and have never had a complaint about anything to do with this property, rooms clean, well appointed and lovely views. Walking paths along the marina side and walkway, grass and sandy beach, fishing pier across the street. Can watch both navy and cruise line ships as well as sailboats and jets leaving North Island Naval Air station. Fun yet pool and saunas for relaxing
Parking $18. If you get back late no parking spots, then have to park across street public parking. Homeless there. They say no dogs, not true they are everywhere, left in room barking all hours. Light switches in room that control nothing. No one cleans room , staying 5 nights had to call for cleaning , towels, toilet paper etc
Unbeatable location and helpful staff. Nice grounds and amenities. Our room was badly in need of a refresh. Peeling wallpaper, sticking shower door, and sagging worn-out mattress. Included a kitchenette, which was quite handy, but missing some needed drinkware/dinnerware.
WE have stayed here several times, but for odd reasons we booked at the Dana across town, that really did not work out on this trip, so we checked out the BW Island Palms to switch rooms. They were super friendly and showed us a nice suite with a partial view of the bay. The Dana was kind enough to let us out of the rest of our reservation and we had a wonderful time at a nice accessible suite at the BW Island Palms. Room was great, house keeping was nice, restaurant was good, they have a DIY laundry room. A great time overall.
The pros: bed was super comfortable, location was great, restaurant on site had good food and friendly staff, property was safe and well landscaped. Cons: our room was dark, poor lighting, main pool was small and very few lounge chairs we couldn't use that pool, in general not much pool space. 2nd pool on site down the path had more chairs. Overall I might stay again if I had a better brighter room.
The room was small - to be expected in an older property, but still not a good thing. Worse, since we booked through TripAdvisor Plus, we were placed in a room facing the street on the ground floor. The property staff mentioned that 'since we had booked through a third party', they were doing this. No information was available prior to our arrival about the $18 parking charge (either on TripAdvisor or the BW website), but that's not much of a surprise when dealing with properties like this. The ice machines are well hidden, even though the soft drink vending machines are well marked - ice being free and drinks costing money, I believe. Desk staff were slow at check-in, though polite (other than the mild scolding about not booking direct). Parking stalls are designed for compact cars, and our SUV barely fit. The tissue dispenser in the room was empty and no replacement box was to be found. Fresh paint was in evidence, but the painters hadn't properly stripped or sanded the walls, leaving peeling paint beneath the new. There's no 'plus' to this Best Western, other than its location.…