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Best Western Plus Island Palms Hotel & Marina

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2051 Shelter Island Dr, San Diego, CA 92106
6 people are viewing this hotel
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Traveller (1617)
Room & Suite (693)
Pool & Beach (126)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 293 in San Diego
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Island Palms Hotel & Marina you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Island Palms Hotel & Marina will stand out among other hotels in San Diego,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Island Palms Hotel & Marina will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Fishing
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Desk
Fireplace
Housekeeping
Interconnected rooms available
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Marina View
Languages Spoken
English, Spanish
4717Reviews189Q+A100Room tips
Traveller rating
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Most Recent
Harmony789 wrote a review 22 May
9 contributions11 helpful votes
My hubby and I stayed for 2 nights at this lovely hotel in May. Clinton at the front desk checked us in and was really nice and friendly. The room was very clean. We had a cute balcony where we sat and watched the boats sail by. This was our first time staying there and it will not be our last. We loved this hotel and it’s location on Shelter Island. Yes, it is an older hotel, but it’s quaint and has charm. It was sufficient for a weekend getaway for my hubby and I. We were very pleased with our stay.
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Date of stay: May 2022Trip type: Travelled
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 days ago
Thank you for your recent stay at Best Western Plus Island Palms Hotel & Marina and for sharing your experience with fellow travelers. We are satisfied that you and your husband loved everything from our immaculate accommodations, the perfect oceanfront location, the breathtaking views from your room, and the courteous service delivered by our associates, especially Clinton. We go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in beautiful CA’s idyllic Shelter Island. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Barbara Thompson, General Manager
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Megan M wrote a review Jul 2021
Portland, Oregon241 contributions182 helpful votes
+1
Hotel's Favourite
We had a great week long stay at the Best Western Island Palms. We stayed in a marina view one bedroom king suite with a kitchen (no oven). I called a week before our trip and Danny recommended the marina view room and said he would pick out a good room for us. We were very happy with the room. It was clean and modern enough (some signs of age but nothing too noticeable). I should note that I have very high standards for hotels. The separate bedroom was great since our toddler goes to bed early and naps during the day. The bathroom was separate from the bedroom which was also nice. The balcony was a good size and the view of the marina was great. We could also see the bay from our balcony. The hotel was quiet. We were never disturbed by noise. Housekeeping stopped by once to give us clean towels and take out garbage. That was fine with us but if you want more frequent service, you probably need to request it. Our room was missing a toaster and housekeeping promptly brought one (and a replacement when the first one didn’t work). I highly recommend walking on the path along the bay (across the street from hotel) for amazing views of downtown San Diego and to watch all the boats and helicopters (naval base across the way) going by. It’s especially pretty in the evening. There’s a bay beach across the street from the hotel which was great for our toddler to play in the sand (water was a bit murky but we saw several locals go in). There’s also a nice playground on the bay a short walk from the hotel. The hotel is in a very scenic area and we were impressed by the views. A few minor suggestions for improvement: a sponge and/or dish towel for kitchen, lid for kitchen garbage can, our balcony only had one chair but others had 2 chairs, some rooms had a door mat but ours was missing (would have been nice to wipe off sand from shoes), towels by the pool (maybe they’re supposed to be there but were out when we visited).
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Date of stay: July 2021Trip type: Travelled
1 Helpful vote
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Response from Heather Cardone, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 29 Jul 2021
Megan, we are thrilled you had an excellent stay at the Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic comments about our hotel and staff. It was our pleasure to accommodate you, and we look forward to your next visit with us. Bob Levine, General Manager
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Maps757463 wrote a review 22 May
2 contributions
Don't let them check you into Bldg "A" as the critters are on the floors, bed, in drawers, bathroom... The floors, shower and area outside of my room weren't cleaned adequately prior to my check-in with garbage in the garden area and someone's old drink left on an air conditioner
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled
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missturlatravels wrote a review 19 May
El Paso, Texas1 contribution
I love this hotel! Great location - in close proximity to some of the major attractions in San Diego. Nice view anywhere we looked. Guest Services was efficient too. Whenever we asked for something, we got them within a reasonable time. Our suite was also very spacious, perfect size and layout.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 6 days ago
Thank you for taking the time to leave such wonderful feedback about the Best Western Plus Island Palms Hotel & Marina. We were delighted to read how pleased you were with your suite, our location, and the thoughtful service you received. Thank you also for mentioning what a great value we offer to our guests. Thank you for making us your preferred choice on every visit, and we hope to see you soon. Barbara Thompson, General Manager
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sfoss50 wrote a review 19 May
Hamilton, Montana1 contribution
We stay here every year to visit family while attending training sessions and have never had a complaint about anything to do with this property, rooms clean, well appointed and lovely views. Walking paths along the marina side and walkway, grass and sandy beach, fishing pier across the street. Can watch both navy and cruise line ships as well as sailboats and jets leaving North Island Naval Air station. Fun yet pool and saunas for relaxing
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 6 days ago
Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting a generous review of our hotel and staff. It is a pleasure to know we met all of your expectations. From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. Thank you for making us your preferred choice on every visit, and we hope to see you soon. Barbara Thompson, General Manager
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Carlene M wrote a review 18 May
11 contributions2 helpful votes
Parking $18. If you get back late no parking spots, then have to park across street public parking. Homeless there. They say no dogs, not true they are everywhere, left in room barking all hours. Light switches in room that control nothing. No one cleans room , staying 5 nights had to call for cleaning , towels, toilet paper etc
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 5 days ago
We appreciate you sharing these concerns. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Barbara Thompson, General Manager
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OlyPenPaul wrote a review 13 May
Sequim, Washington1 contribution
Unbeatable location and helpful staff. Nice grounds and amenities. Our room was badly in need of a refresh. Peeling wallpaper, sticking shower door, and sagging worn-out mattress. Included a kitchenette, which was quite handy, but missing some needed drinkware/dinnerware.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Thank you for choosing the Best Western Plus Island Palms Hotel & Marina and for your review. It is nice to read about our central location, amenities, and friendly staff. However, we regret any inconvenience you had with your room; we will share your valuable notes with the appropriate individuals for our future remodeling plans. It would be our pleasure to welcome you back soon. Barbara Thompson, General Manager
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mc wrote a review 9 May
Colorado21 contributions
+1
WE have stayed here several times, but for odd reasons we booked at the Dana across town, that really did not work out on this trip, so we checked out the BW Island Palms to switch rooms. They were super friendly and showed us a nice suite with a partial view of the bay. The Dana was kind enough to let us out of the rest of our reservation and we had a wonderful time at a nice accessible suite at the BW Island Palms. Room was great, house keeping was nice, restaurant was good, they have a DIY laundry room. A great time overall.
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Date of stay: March 2022
Location
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Room Tip: a few helicopter training flights over the bay, but very peaceful place with a nice restaurant....
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 2 weeks ago
We are glad to know that you had another exceptional stay at the Best Western Plus Island Palms Hotel & Marina. Thank you for mentioning how much you enjoyed our on-site restaurant, Blue Wave Bar & Grill. We love knowing you continue to enjoy our hospitality and comfortable accommodations, and we look forward to serving you again in the future. Barbara Thompson, General Manager
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Josieg624 wrote a review 9 May
United States20 contributions25 helpful votes
The pros: bed was super comfortable, location was great, restaurant on site had good food and friendly staff, property was safe and well landscaped. Cons: our room was dark, poor lighting, main pool was small and very few lounge chairs we couldn't use that pool, in general not much pool space. 2nd pool on site down the path had more chairs. Overall I might stay again if I had a better brighter room.
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Date of stay: May 2022Trip type: Travelled
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 2 weeks ago
Josie, thank you for being our guest and for your candid review. We are glad our convenient location worked well for you, and you loved your dining experience at our in-house restaurant, Blue Wave Bar & Grill. We are also pleased to read that our devoted associates took good care of you and enjoyed the comfortable mattress in your room. However, we apologize for the concerns you had with your accommodations, and we are grateful for the feedback that helps us improve our guest experience. Thank you again for choosing us, and we hope you will give us a chance to serve you better the next time you visit the area. Barbara Thompson, General Manager
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SleipnirsRider wrote a review 9 May
Coachella Valley, California18 contributions31 helpful votes
The room was small - to be expected in an older property, but still not a good thing. Worse, since we booked through TripAdvisor Plus, we were placed in a room facing the street on the ground floor. The property staff mentioned that 'since we had booked through a third party', they were doing this. No information was available prior to our arrival about the $18 parking charge (either on TripAdvisor or the BW website), but that's not much of a surprise when dealing with properties like this. The ice machines are well hidden, even though the soft drink vending machines are well marked - ice being free and drinks costing money, I believe. Desk staff were slow at check-in, though polite (other than the mild scolding about not booking direct). Parking stalls are designed for compact cars, and our SUV barely fit. The tissue dispenser in the room was empty and no replacement box was to be found. Fresh paint was in evidence, but the painters hadn't properly stripped or sanded the walls, leaving peeling paint beneath the new. There's no 'plus' to this Best Western, other than its location.
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Date of stay: May 2022
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Response from Guest Service Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 2 weeks ago
Thank you for being our guest and sharing your review. While we appreciate your rating, we sincerely apologize that the room type you requested was not available and for the issues you had with the assigned accommodations. We also regret your disappointment with the parking fee; however, we would like to share that these fees are listed on our website, and we regret you were not aware of this. We completely understand your frustration and the inconvenience this has caused you. We are grateful for your patience, and we hope you will give us another opportunity to serve you better. Barbara Thompson, General Manager
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PRICE RANGE
US$190 - US$315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus island palms hotel and marina, best western san diego, san diego best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Island Palms Hotel & Marina
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
227
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Frequently Asked Questions about Best Western Plus Island Palms Hotel & Marina
Which popular attractions are close to Best Western Plus Island Palms Hotel & Marina?
Nearby attractions include Harbor and Shelter Islands (1.0 km), Humphrey's Lounge (0.5 km), and The Wine Pub (1.0 km).
What are some of the property amenities at Best Western Plus Island Palms Hotel & Marina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Island Palms Hotel & Marina?
Top room amenities include a kitchenette, a flat screen TV, and a desk.
What food & drink options are available at Best Western Plus Island Palms Hotel & Marina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Island Palms Hotel & Marina?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Best Western Plus Island Palms Hotel & Marina?
Conveniently located restaurants include Supannee House of Thai, Mitch's Seafood, and Pomodoro Ristorante Italiano.
Are there opportunities to exercise at Best Western Plus Island Palms Hotel & Marina?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Island Palms Hotel & Marina?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Island Palms Hotel & Marina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Island Palms Hotel & Marina?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Island Palms Hotel & Marina?
Many travellers enjoy visiting Mormon Battalion Historic Site (5.4 km), Whaley House Museum (5.3 km), and Gaslamp Museum at the Davis-Horton House (6.2 km).