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BEST WESTERN PLUS Hacienda Hotel Old Town

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#77 of 278 Hotels in San Diego
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,710 Reviews from our TripAdvisor Community

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Showing 1,617: English reviews
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New York City, New York
Reviewed 2 days ago NEW

I did not feel comfortable at this BW property as I could not access and manage my reservation on the Best Western website although I am a Diamond member. I booked on their hotel website a month before arrival (which did not give me a Best Western confirmation number). I could not see my any information on my reservation (even...

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Helpful?
1Thank historyteacher50
Ca
Reviewed 2 days ago NEWvia mobile

Had a weekend getaway with the kids ages 11,12,17. This hotel delivered! Check in was fast and front desk was very helpful and welcoming. Parking is $25, no big deal as everything is walking distance. Kids loved the heated pool. Room is spacious and clean, wifi is a hit and miss, they did try to fix it but it's fine....

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Thank ERRN1
Oceanside, CA, United States
Reviewed 4 days ago NEW

This is our go-to place when we stay in San Diego. The view of Old Town is spectacular especially if you are fortunate enough to get a balcony and request a view. The location is excellent too. You can take public transportation downtown. We came for a basketball game at USD and it's only a couple of miles from the...

Review collected in partnership with Best Western
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Thank Allan C
La Paz, Bolivia
Reviewed 5 days ago NEW

We stayed at the Hacienda (Best Western) for one week - business and pleasure. The Tequilla Factory resturant is on site. A beautiful hotel, set up on the hillside with great views (depending on the room), very nicely furnished and comfortable, staff that go out of their way to help. The Hotel is not for the "faint hearted" however in...

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Thank KevinNoelle
Newport News, Virginia
Reviewed 5 days ago NEW

I have been coming and going from San Diego for over 20 years, and must say this is now the only place I will stay in the city. The location makes it a dream to explore the shops and dining Old Town offers. For the hotel - the rooms are large, clean, comfortable and offer that home feel, small gym...

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Thank Mackat26
Reviewed 6 days ago NEWvia mobile

When I stay at a hotel I like to feel welcomed. We weren't from over there. It's nice when you encounter staff that is friendly and they were not. Very robot like. No smile. The room was fine and clean.

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1Thank ChristinaAnd M
newport beach
Reviewed 1 week ago via mobile

I have family in San diego but decided to stay at a hotel in Old Town for two nights because I had work Dowtown for 2 days. stayed 2/15 at this location. I called the front desk at 1:30 am to tell them there were bugs biting me in the bed and the guy next door was snoring so loudly...

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Thank anahita h
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback. Please accept my apologies for the atypical situation you experienced while staying with us. Our guests’ satisfaction is a top priority for us, and it’s always a disappointment to hear when we’ve missed the mark. Regarding insects, we have a strict pest control schedule and utilize the latest technology in our efforts to maintain a...

los angeles, United States
Reviewed 1 week ago

Very pleasant and excellent service staff. Plenty of nice view no matter which building you stay in. If you are not able to walk far, I suggest staying somewhere else. There's a lot of walking to do since the buildings are separated from the lobby area.

Review collected in partnership with Best Western
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Thank 212raleighj
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the five-star review! We know that any great hospitality experience starts with the people! It sounds like you experienced the warm and responsive service that makes a good stay into an excellent one. For those with concerns about room locations and navigating the property, please give us a call direct. We have many room location options for...

Reviewed 2 weeks ago

This hotel is right in the heart of Old Town San Diego - close to the action of the restaurants and bars - we have stayed here on several occasions when we are in the area - great hotel - just make sure you get a room either close to the street or at least on the second level -...

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Thank TripGal63
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being our loyal guest. Lovely photos of your suite and the views of Old Town! We’re pleased to know your recent visit matched the excellent hospitality you experienced previously. For those planning travel, I’ll add to your room tip. While there are stairs, six of our eight buildings have elevators. The hotel is built on a hillside...

Tucumcari, New Mexico
Reviewed 2 weeks ago

Had a great time in Old Town and surrounding areas!! Convenient location to everything's!! Only complaint is that you can get very confused getting to your room!!! Otherwise hotel is very good!! Keep up the good work!!

Review collected in partnership with Best Western
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Thank F1003BEelizabethm
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We certainly will! Thank you for sharing about your fun girls weekend in Old Town. We’re a perfectly placed hotel for walking to shops and dining and central to everything San Diego has to offer. My apologies for any confusion getting to your room! Never hesitate to ask the team for assistance. We’re always here to help you get situated...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Region: United States > California > San Diego > Old Town
Price Range: €128 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view - will be on higher ground but worth the view.”
 of 5 bubbles KevinNoelle, 24 Feb 2017 | Read review
“Upper levels have views of the bay”
 of 5 bubbles 642ginnyw, 1 Feb 2017 | Read review
“Ask for a room with a view, sunsets were beautiful.”
  • Sunset view from our room.
 of 5 bubbles 2Bonnie, 19 Jan 2017 | Read review
“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, 12 Jan 2017 | Read review
“NOT room 800.”
 of 5 bubbles Krisbrazil, 5 Jan 2017 | Read review
5 of 5