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BEST WESTERN PLUS Hacienda Hotel Old Town

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#75 of 279 Hotels in San Diego
Certificate of Excellence
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,776 Reviews from our TripAdvisor Community

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Phoenix, United States
Reviewed 2 days ago NEW

This is an excellent choice for leisure accommodations in San Diego's Old Town. The staff is professional and very helpful. The rooms are clean and quite comfortable. The facility has an "Old World" charm missing in many modern establishments. The food is top notch and served with grace and charm. If you're staying in San Diego, you can't go wrong...

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Thank Q8258IHpatriciaa
Dacono, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

I have to admit that at first I was going to rate the Hacienda Hotel as Very Good and not Excellent because they are lacking in 1 thing, WIFI. But then I remembered my last night walking around the hotel complex and think how perfectly romantic it would be to spend a few days there with my wife. The hotel...

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2Thank Dan C
About Hotel's Favourite Review
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you again for the excellent ratings and lovely descriptions of the hotel. Great photos of our new pool furniture and overview of the courtyard seating. We designed these with flowering plants, succulents and fountains to add to the charming hacienda style architecture. Whether visiting for business or vacation, one things all our guests enjoy is coming back to relax....

Arizona City, Arizona
Reviewed 3 days ago NEW

Overall, we had a great stay All staff great!! Friendly The only problem I had was the keys being deactivate twice ... In trying to opening my door I dropped my iPhone and shattered it... I was very upset.. Now have to purchase new phone, because of cards being deactivated..so that ruined my stay.. Very expensive addition.

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Thank T7392XUcindyr
Torrance, California
Reviewed 3 days ago NEW

Very nice hotel. Walking distance to the bars, restaurants and old town. The hotel restaurant was also very nice. I have stayed here before and the only issue I have is hotel guests now have to pay $19.00 a day for parking.

Review collected in partnership with Best Western
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Thank Victor G
Reviewed 3 days ago NEW

Excellent location!! Friendly, clean, comfy! Everyone was so nice and the location is the best part! My family and I enjoyed every minute, wish we could have stayed longer! Defenilty going back sometime soon!

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Thank yvettec276
Lomita, California
Reviewed 4 days ago NEW

What will always pick this hotel because of the general manager and his fantastic customer service. Dean the general manager always knows how to treat customers is well-versed in customer service I can tell I've been in customer service for 48 years and Dean General manager of the best western hacienda old town San Diego is the best manager of...

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Thank 390sylvianeb
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thanks for letting us know you’ve received consistently great service from the team! It’ll make Dean’s day to hear your glowing comments. He is a true asset to this team and dedicated to our guests. He always tells guests that he’s available everyday but his wife’s birthday! We look forward to welcoming you again very soon! Regards, Ryan Aguinaldo General...

Manhattan Beach, California
Reviewed 6 days ago NEW

Check in had lines, check in process was very slow. I believe part of this was that the rooms were not yet cleaned and it was past 4pm and we had also requested early check in. I was not upset so much we could not do early check in because we understood spring break is a busy time but so...

Review collected in partnership with Best Western
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Thank Margaret N
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay and letting us know the after a hiccup at check-in, you enjoyed your stay and the beauty of our property. We’re reviewing your feedback with the team to determine corrections needed. We have a stringent cleaning schedule which includes periodic deep cleaning. Please don’t hesitate to reach out to be if there is further...

Roseville, California
Reviewed 1 week ago NEW

Well if you like an interesting best western here it is. Lots of stairs, and tiers, and the restaurant is at the top of the hill. My room was very clean but had a weird front room so tiny it was like an auto shop waiting room. Never used it. Meanwhile for the same price my business partner got almost...

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Thank RangerRik54
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We’re known for welcoming service and I’m glad you found it worth mentioning as well. Thank you for sharing your experience - the ups and downs. We do offer a large variety of room configurations. To ensure you’re getting into the best one suited to your needs, feel free to call our front desk staff directly. They are great and...

Santa Maria, California
Reviewed 1 week ago NEW

Our family of 5 had a one day meeting and 3 days recreational stay. This hotel exceeded our expectations --- its location, staff's attentiveness, ambience, breakfast choices and value for the money. The trolley and Amtrak are within walking distance for most (0.4m), but others may need a short catch up break in Old Town. The view and the flowers...

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Thank esesem
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

This is a beautiful time of year for a San Diego vacation! Everything is in bloom! Thank you for the helpful description of the benefits of making Old Town your home base and the comforts of our hotel. We’ll pass your positive feedback about breakfast to the team at Old Town Tequila Factory. Overall, it sounds like you had a...

Reviewed 1 week ago

My husband and I stay at this hotel at least twice a year. It's fantastic. They do everything they can to honor my requests to stay in our favorite rooms. We prefer the view facing the airport. Be prepared for a lot of walking in Old Town because parking is very difficult so we park at the hotel and walk...

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Helpful?
Thank Donna G
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your loyalty. When we hear from our repeat guests, we take it as a sign we’re doing something right. Our team will be thrilled to know you feel taken care of when with us. We are in the perfect Old Town location for walking to restaurants, museums and unique shops. Be sure to stroll through Heritage Park,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Region: United States > California > San Diego > Old Town
Price Range: €132 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
21 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“really check out your room because the vary greatly”
RangerRik54, 20 Apr 2017 | Read review
“Avoid building 700 if you don't want to hear the garbage truck at 5:30 am.”
swj, 15 Apr 2017 | Read review
“rooms above the pool was perfect! loved the view.”
sanchezmd55, 11 Apr 2017 | Read review
“We had a great sunset view”
LJCLose, 11 Apr 2017 | Read review
“Ask for building 5!, top floor.”
emersonbiggins, 4 Apr 2017 | Read review
5 of 5