We utilized the text feature to let the front desk know we will be arriving early. No response. We’re Diamond club members, took forever to check in. We arrived at 10m and room wasn’t ready. We checked in every hour till 2:30 and they couldn’t find a a single room. At 2:30 we still didn’t have a room when check in time was 3:00pm. Front desk was less than helpful. Really poor service to Diamond club member. Pretty disappointed .
I usually stay at Hilton hotels when I travel. This Hilton was near my conference hotel and was in the best location! The Gaslamp Quarter is a vibrant, bustling, eclectic community. I had so much fun simply walking around window shopping and people watching! I cannot wait to return to San Diego and would, definitely, stay at this hotel, again, in a heartbeat!
I'm a platinum member staying at this hotel. My request was to simply have two wine glasses to take to my room. California is understandably closing down after 10pm, but I see no reason why a "respectable hotel" should deny very basic things like glasses and room service to assist with staying indoors during a Pandemic. I was told the restaurant was closing down due to inactivity for the night. This should never affect my request for two wine glasses to help my guest and I enjoy my evening indoors. Hotels should do more to help keep guests inside, vs stopping basic hotel services to force them to search elsewhere.
Had to get out of Hollywood for a weekend after being confined to my apartment since March when the pandemic started... the gaslamp quarters Hilton hotel was fantastic easy checking great clean and safe room accommodation and great location. Walking distance to a great diversity of restaurants and stores. Centrally located downtown San Diego right across the convention center and the coast offering wonderful walks options to share with your dog with gorgeous scenery.
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