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US$445
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 04/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Diego
Updated 04/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#40 of 284 hotels in San Diego
Location
Cleanliness
Service
Value
Travellers' Choice
Contemporary luxury and sophisticated elegance intertwine to bring together the best of the city and the bay. A beautiful waterfront retreat, InterContinental® San Diego welcomes you to indulge in exquisite guest rooms featuring upscale amenities and breathtaking views. Located minutes from Petco Park, the San Diego Convention Center and the San Diego International Airport, your every need will be met with warm Southern California charm at this luxury hotel in downtown San Diego.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Aerobics offsite
Kids stay free
Valet parking
Paid public parking on-site
Public wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fence around pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Bicycle tours
Patio
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish, Filipino
Location
Full view
100Great for walkers
Grade: 100 out of 100
49Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
Contact
901 Bayfront Court, San Diego, CA 92101
Getting there
Santa Fe Depot3 min
Car HireSee all San Diego car hire
541Reviews22Q+A83Room tips
Reviews
Traveller rating
- 381
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- 32
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+1
My wife, kids, and I stayed on the 9th floor this past Saturday 6/25. We arrived and were helped with our bags. I self parked underground then went up to the 3rd floor to check in and here’s where things started to go South. I patiently waited for my turn as 3 individuals were being helped. Tired and exhausted retuning from the San Diego Zoo Safari, I didn’t hear when Jacqueline (think she also goes by Jackie) called me up. Instead of waiting she made a comment to the luggage porter and they both had a laugh. I felt humiliated as I walked up to the counter as she proceeded to help me. I wanted to hurry and get to my room at that point. Not the type of service you would expect from this type of establishment. This is a new hotel so the rooms were very nice as expected. We all got ready and as we were leaving the room I noticed the outside door handle was very loose. I called the front desk and was told they would send a service tech to fix it. 2 calls and 30 minutes later a nice gentleman arrived and assured me he would fix the door handle and shut the door. 30 minutes lost that I could’ve spent with my family at the pool on vacation. I got to the pool and immediately ordered drinks for my wife and I. Her Rose was brought from the main bar and my Mule was made in a split second. The Mule was so watered down that I tasted no alcohol and only water. If it had been made right I would’ve tasted the Tito’s Vodka and Ginger Beer. At that point I decided not to order any more drinks although we spent over an hour at the pool. Had the initial drinks been made correctly I would’ve easily spent $150 bucks on drinks. After the pool we got back to our room, changed for the evening, and although we’d prefer to go to Del Friscos at the hotel, the kids wanted ton to go to Carnitas Snack Shack across the street. The food there was good. The location of this hotel is unbeatable. I truly hope my next stay is nothing like this one but I can honestly say my expectations of what the Intercontinental brand experience should’ve been we’re not met. Very unfortunate. I don’t know if we will stay here again. We love San Diego and visit very often.…
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Brian Hughes, General Manager at InterContinental San Diego
Responded 2 days ago
Dear Kang408, Thank you very much for choosing the InterContinental San Diego on your recent visit and thank you for sharing your feedback. I'm very sorry for the shortcomings that you experienced and suffice to say, we did not perform to your very reasonable expectations. The details that you provided have been beneficial in helping us improve; something we strive to do each day. I would be extremely grateful if you would give us the opportunity to redeem ourselves and restore your faith in us. If so, kindly send me an email at brian.hughes@ihg.com once you've made your reservation and I'll personally see to it that you have a very special and memorable experience. Best regards,
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Hotel's Favourite
We stayed for 4 nights recently at this Intercontinental right on the Bay by USS Midway. We had booked a Club room and were pleasantly surprised to walk in to a one bedroom suite with floor to ceiling windows and excellent views right along the bay. It came with a sitting room and a bedroom, each with its own TV and bathroom. There's a walk-in shower, coffee machine, safe and so on. The Club lounge has indoor and outdoor seating areas and serves up a limited hot breakfast in the morning along with snacks in the evening. There's beer and wine on tap too. The staff were excellent. It's an easy walk to USS Midway and the bay cruise boats while Little Italy and Gaslamp are also walkable. We self parked a rental car for one night in the underground garage although valet parking is available too. During our stay we found staff throughout the hotel to be friendly and cheerful.Couldn't have had a better first visit to San Diego really.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Response from Brian Hughes, General Manager at InterContinental San Diego
Responded 3 weeks ago
Dear Dave201253, On behalf of our entire team, I want to thank you for your lovely review of our hotel and our amazing team members. We are delighted that you had such a positive and memorable experience. I must also compliment you on your savviness in selecting a Club Floor Room. You experienced the exclusivity and inclusive breakfast and happy hour indulgences in a private, beautiful space with direct bay views for a very reasonable premium. I'm delighted also that we were able to upgrade you...loyalty through our IHG One Rewards programs has it's very tangible benefits! Again, thank you for staying with us and we hope to welcome you back soon.
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Great staff, clean, new comfortable rooms. This is the best choice in “downtown” San Diego proper as there are not any “five star” options. This is just on the edge of downtown on the bay and is a really great location. Great General Manager. I’ve stayed here twice and would stay here again.
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from Brian Hughes, General Manager at InterContinental San Diego
Responded 3 weeks ago
Dear jeremymichael2018, Thank you so very much for your lovely compliments about our hotel. We take particular pride in maintaining an immaculate hotel and it will be my pleasure to share your feedback with our hard-working team. I note that your stay coincided with the tenure of my predecessor and you are quite right that he was a great General Manager and I am working hard to fill his ample shoes. I hope that we'll have an opportunity to welcome you back soon.
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I stayed here with my husband mid week in May 2022. The location is so convenient with USS Midway across the street and nearby restaurants. The staff was so welcoming at check in, check out, Vistal bar. The guest rooms-one word, amazing. Not your typical small city room. The room was spacious and well-appointed. I look forward to staying again in the future. Would definitely recommend this hotel.
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Response from Brian Hughes, General Manager at InterContinental San Diego
Responded 4 weeks ago
Dear tqqqq14, Thank you so very much for taking the time to share your wonderful feedback from your recent stay at our hotel. What you described is what we strive to provide every guest: a memorable experience full of enjoyment, happiness and pampering. It will be my pleasure to share your compliments with the hard-working team that works magic at the hotel every day. Thank you again and I hope that we'll have the pleasure of welcoming you back to the InterContinental San Diego soon.
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I was here for a conference and decided to extend my stay because it was my birthday weekend. Terrible decision - I wish I’d known what poor service the Intercontinental offered before I spent nearly $1000 adding on two nights. The front desk staff never answered when I called from my room, made numerous mistakes on my reservations that required a significant amount of work on my part to fix, didn’t seem to understand how their own reservation system worked, and didn’t offer nearly as many amenities as they should have for nearly $400 a night. I will be informing everyone I know to stay elsewhere if they’re in San Diego. Disappointing. I was excited to come to San Diego and they made my trip a really negative one.
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from Brian Hughes, General Manager at InterContinental San Diego
Responded 4 weeks ago
Dear awY85AU, Thank you for taking the time to make me aware of the significant challenges that you experienced during your recent visit to our hotel. I am very sorry that you had this experience. May I impose upon you to send me an email at brian.hughes@ihg.com so that I can receive your name, investigate what happened and hopefully restore your faith in us? Thank you again and I look forward to hearing from you soon.
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+1
The difficulty experienced by the hospitality industry during the Covid-19 pandemic is regrettable but no excuse for the drop in standards coupled with aggressive pricing at this hotel. It started at checkin where the staff attitude was nonplussed to say the least. I don’t need the ‘Thanks for being a Spire Ambassador (now Diamond) member’ speech, and it positively embarrasses my wife but it’s the first time I’ve noticed the absence of it, and I’ve been an Ambassador member since 2005. I asked if we’d got my upgrade and was informed that we had but when we got to the upgraded room it was at the city end of the hotel and not a Harbour View room. I’d booked a Premium Harbour View room at extra cost as opposed to Premium City View Room or Premium Room. Why ‘upgrade’ me to a marginally bigger City View room? Clearly I wanted to lookout over the harbour! So I declined the upgrade and was moved back to what they said was Premium Harbour View room but I had to dispute that. Sure we could see a corner of the bay and the Airport, and believe we could hear the airport big time! At checkin we were not offered assistance with our luggage of 2 large cases and 2 smaller cases plus hand luggage. I’m a young looking 72yo and my wife not much younger. We would have declined as that’s what we do, but nevertheless…. Come on IGH!! Having changed our booking from the Holiday Inn Bay View only two weeks before our holiday I had to accept the $625 price tag for the room and from my regular experience of Intercontinental Hotels this should have been OK. Big mistake! I compounded the mistake at checkin by paying an additional $50 each for Lounge Access, now $725 per night. Bigger Mistake! The (Premium) room. The overall feel was sterile,…or was that minimalist? No Ambassador welcome gift/fruit bowl. Chaise Lounge in the window but no table and chairs. No mirror over counter knee hole for making-up. Small TV for a premium room with no streaming facility. Room make-up had to be booked. No problem, we make our own bed and tidy up at home, but we’d just come from the Kimpton Shorebreak at Huntington Beach where they gave us 1000 amenity points for every night we declined room make-up. 3000 points thank you very much! Plastic tumblers in bathroom and paper cups in room for hot drinks, but I’ve seen this at other IHG properties recently. Call it the Covid effect. Must maintain shareholder dividends at the expense of the paying customer! The ($50 per person per day) lounge Breakfast, adequate at best Evening Canapés, meagre at best. Beer on tap - that’s OK. Wine on tap - really? I had to pour off two glasses of white before I got a chilled glass. No Spirits. Glass wine glasses - Yay! Plastic tumblers for fruit juices and soft drinks. At the end of our stay I went to reception and asked to speak to the Duty Manager about our experience. Eventually a young man with questionable communication skills beckoned me over and I invited him to sit down with me so I could feed back our experience. I honestly do not think he was the duty manager. The lady who told me she was the deputy Reception Manager, whose hip worn name badge was covered up, seemed to have far more authority and was not wearing uniform like all other reception staff and the young man sent to meet me. About the room mix-up he admitted that IHG are reviewing the room naming. Pre-covid I regularly stayed at the Intercontinental Grand Stanford in Hong Kong. They have ‘Side Harbour View’ and ‘Full Harbour View’ rooms. Come on IGH, it’s not rocket science! Anyway all he offered to do was feed my comments back, which was possibly all he could do in his position.. About me I’m a company owner of 40 years and globetrotting business man, English by birth and English by nature. I’m always polite as I find that gets the best out of people. I’ve been loyal to IHG for at least 30 years and since I started global travel an IHG Ambassador for 17 years. Therefore I feel I have a qualified opinion. If someone like me makes comments like I have in this review then in my opinion someone at IHG needs to sit up and take note. Oh, and by the way Ms Deputy reception Manager, did I get the promised amenity points you authorised to the receptionist at checkin to compensate for me rejecting the room upgrade?…
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Stay on south side of hotel to avoid noise from airport & get a better harbour view but be aware...
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5 Helpful votes
Helpful
Response from Eric Manning, Marketing at InterContinental San Diego
Responded 10 May 2022
Thank you MDG424 for staying with us and allowing us an opportunity to learn from your experience. I really appreciate the detailed feedback and take them seriously and will personally review each of them with our Team so we can improve. Please accept my sincere apologies regarding the attitude of the staff members and our lack of effort in taking care of your concern. I will look into the points situation to confirm it’s done correctly. I do hope you will allow us another opportunity to be of service to you in future.
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We had a 3 night stay here. The room was somewhat disappointing, some maintenance issues in the room and the smoke detector shill having the plastic bag over it. The staff were helpful, but overall the stay felt to be missing something, not having the level of plushness I have always experienced at past IC stays.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Ava our rooms on the north side as there was excess plane noise on one of our nights
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2 Helpful votes
Helpful
Response from Eric Manning, Marketing at InterContinental San Diego
Responded 18 Apr 2022
Thank you for staying at the InterContinental San Diego and for your feedback. Please accept our sincere apologies for the maintenance issues you encountered. I am surprised to hear that there was a plastic bag over the smoke detector. I will investigate with our maintenance team regarding all the issues during your stay. I am sorry our level of service was not meeting our usual standard. Thank you for all the feedback and for allowing us to learn from your experience.
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We really enjoyed our stay at the InterContinental San Diego. The location is great, within easy walking distance of several really good restaurants. Housekeeping was good, we were able to request how frequently we wanted it and within a 2-hour time frame. Incredible views from the windows. And even though it is a small thing, appreciated the note taped to our door welcoming us to the hotel. There are a lot of options to stay within San Diego and we decided that this is our go-to place.
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Date of stay: March 2022
Value
Location
Service
1 Helpful vote
Helpful
Response from Chuck Abbott, General Manager at InterContinental San Diego
Responded 30 Mar 2022
Thank you criancadodeus for staying at the InterContinental San Diego. We appreciate all the positive comments from our location, housekeeping services, our views and the welcome note. We look forward to welcoming you back on future visits to San Diego.
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+1
My wife and I booked a 2 night stay for a quick Romantic getaway. Having previously stayed in the Gaslamp area in the past, we opted to stay over here this time. Since we flew in and it’s close proximity to everything, we opted to not rent a car. The hotel is a very quick 5-10 minute Uber/Lyft ride depending on traffic. The hotel is ideally located across the street from the water, is a 5 minute walk to the USS Midway, and is situated near shops, restaurants, coffee shops, and depending on when you stay, the farmers market in Little Italy (definitely worth a visit). If you want to visit the Gaslamp quarter, it is an easy 20 minute walk to access. At check in my platinum elite status with IHG was recognized and we were given a high floor with partial water views, but that was about it. The room was very nice and modern with all of the convenient options such as outlets and plus for usb at the desk and bed side. The on site restaurant was very good for breakfast as well. Definitely recommend this property and would stay here again.…
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Date of stay: March 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Chuck Abbott, General Manager at InterContinental San Diego
Responded 28 Mar 2022
Thank you andrewt105 for staying at the InterContinental San Diego. We appreciate the great review regarding our location and being recognized as a loyal IHG Platinum elite member. We look forward to welcoming you back.
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Stayed here for 2 nights. The front desk was incredibly helpful and friendly. Damian?, not sure about name, was very nice and a pleasure to work with. The room was very clean and quiet. Had the best night's sleep. The pillows were so comfortable that when we got home we bought some for ourselves!
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Date of stay: March 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Chuck Abbott, General Manager at InterContinental San Diego
Responded 23 Mar 2022
Thank you Natushx1 for staying at the InterContinental San Diego. We appreciate the awesome review about our friendly staff, cleanliness and comfort of our pillows. I will personally recognize Damian for making your stay special.
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PRICE RANGE
US$360 - US$559 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSan DiegoDowntown
NUMBER OF ROOMS
400
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Claim Your Listing Frequently Asked Questions about InterContinental San Diego
Which popular attractions are close to InterContinental San Diego?
Nearby attractions include USS Midway Museum (0.4 km), Waterfront Walkway (0.2 km), and Santa Fe Depot (0.2 km).
What are some of the property amenities at InterContinental San Diego?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental San Diego?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at InterContinental San Diego?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental San Diego?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental San Diego?
Conveniently located restaurants include Karl Strauss Brewery & Restaurant, Ruth's Chris Steak House, and Beach Hut Deli.
Are there opportunities to exercise at InterContinental San Diego?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at InterContinental San Diego?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Diego?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Diego offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.