From the very beginning when I booked this hotel, I had clear instructions from Westin about their shuttle service from the airport (This was partly the reason why I chose Westin downtown). I was even more impressed with the service offered by Janine, a front desk staff who provided me with essential tourist related information (Booking a shuttle to airport on my last day, travel information, and even FRED San Diego - a must for tourists living in downtown area). She is really a gem, as she was able to resolve the issues even after my check in (sending essential items to my room etc). On my other days, the other front desk staff appeared tired and I would say they provided the basic service (i.e. met expectations). I would encourage them to provide solutions for their customers instead of providing information (E.g. I was late for my requested shuttle as my elderly parents had gone to the washroom, and had requested from the front desk staff to wait for them. The staff mentioned the following in a matter-of-fact manner: "The shuttle runs every half an hour, if you miss this you will have to wait for the next one". I was disappointed by this, given the warm hospitality on the first day by Ms Janine. Luckily, the bell team was tolerant of my elderly parents' needs and they were able to accommodate for an additional 7 minutes). Overall, I would still recommend this hotel given the proximity to various tourist locations. The service provided was acceptable for other staff, but exemplary for Ms Janine. I hope there can be additional training given for staff in this hotel :) I felt very welcomed at your hotel and I do hope others feel the same way. Thank you Westin!…
The entire staff seemed to have the goal of making our stay as pleasant as possible. No matter who we interacted with (front desk, bellman, valet, bar staff), they were warm and friendly and appeared ready to go the extra mile to help us. Therese at the front desk was particularly helpful and warm in helping us fix an error we made in our reservation. The location is great for seeing all the downtown SD sights. The hotel is 2 blocks from the train station, and the major bus and trolley lines are within a few blocks. It's a great home base for visiting the city. It's a beautiful and spacious hotel with great views and I highly recommend it to families traveling to the San Diego area.
I had a fast check in and the staff were very polite. The pool were empty and the gym was nice. I did not use the valet, sine I was able to park on the streets overnight. Easy walk to Little Italy and to Seaport Village.
The very nice hotel, located in the center of the city, the very spacious room with beautiful views, the gym area and pool very spacious and also with excellent views, in the bar the food and drinks are very rich, excellent to watch sporting events , the coffee that is offered in the room is very tasty, the attention and service of all the employees are luxurious, it is a place that you have to return to.
Check in was very easy and the front desk staff was professional and kind. Room was clean and quiet, and location of the hotel was very convenient for everything in downtown San Diego. They even gave me a drink ticket to enjoy a night cap at the bar. Also, I felt very safe around the hotel and walked to the train station in the morning. It is very well lit, and they limit access to the hotel during evening hours to ensure the safety of guests.
Paul, the bar tender was more like an ambassador, he was cordial and just down right friendly. Next visit coming here because of this guy. He made me feel like I was talking to a family member. Thanks for everything.
Wanted to take a moment to thank Marriott/Westin for Paul the bartender in the lobby bar. We had a brief Happy Hour visit with this affable pro. Very engaging. The next evening, I stopped by for a night cap and said "hi" even though I sat in the lounge. We shook hands and he said, "Mark, how are you?" I was blown away he recalled my name after such a brief encounter the night before. As he was walking away, he turned and said, "Where's Tia?" my colleague from the day before. Wow! Later, I told him, "Listen, even if I stay at another hotel in San Diego, I will come back and say "hi". I meant it. One final thought: While we were having our happy hour drink the day before, he said, "Hey, see that?" And he looked toward the lobby We turned and two young kids were running around playing. Paul said: "I miss that. Seeing kids running around being kids makes me believe we're coming back, getting back to normal." Spot on. Westin/Marriott...you're lucky to have Paul. Treat him right. He's a good man and a credit to your hotel and company.…
While staying for a work trip, we stayed here for the week. Paul the Bartender gave us the lowdown on activities and restaurants around the area. Great guy! Rooms were fine not really a big critic on where I stay in work trips. Right in the heart of downtown San Diego so there’s many places to go. 15 drive from the airport.
Stayed here for two days during our visit in lovely San Diego. We were a bit worried about the parking rates at the hotel, but realized there were half priced parking in a garage just across the street (as it seemed, it was the same garage where the valets parked). The hotel is in a nice building, but for a Westin Hotel we felt that the lobby area was a bit cold/sterile. Employees were nice though and so was the room and the view. One issue though was that the refrigerator in the room was very noisy. Biggest issue here is that they are charging a destination fee. For me that's an automatic 2* withdrawal. It's at $25 and the only real added value is $10 credit in the bar/restaurant, but that's just a trick to get you in there. Charging a mandatory fee for calls (who uses them anymore?), wifi (already included in my Marriot Bonvoy-membership), shuttle and bike rental (let those who need it pay for it) is a plague that is spreading among US-hotels. I don't believe my silent protest here will help, but I do encourage anyone reading this review to do the same when you encounter hotels with such fees. Anything you want to put in a (mandatory) resort fee , put in in the room rate. End of discussion.…
I put a towel on the bathroom counter and it came up with red and orange colors on it, likely makeup. They left one coffee in a 2 bed room. The counters in the room were also not clean They also charge a rip off $25 dollar fee. What do you get for this: unlimited phone calls (we all get these already on our cell phones; internet (as a member of Bonvoy this is also free already); airport shuttle (only good if you need it, and most hotels do this free); $10 dining or bar credit (we were not eating there and I went to the bar and asked what I count get for $10. The answer: one beer); use of a bicycle to ride around the area. (in the lobby there are about 15-20 bikes, so obviously not very many people use this.