This is a beautiful hotel in a very convenient location, but what puts things over the top is the bar and Paul Williams. I don’t know how the man does it but he exceeded all expectations as a bar tender and just wish he had a little bit of help so he didn’t have to run around everywhere! Thank you Paul
The entire staff seemed to have the goal of making our stay as pleasant as possible. No matter who we interacted with (front desk, bellman, valet, bar staff), they were warm and friendly and appeared ready to go the extra mile to help us. Therese at the front desk was particularly helpful and warm in helping us fix an error we made in our reservation. The location is great for seeing all the downtown SD sights. The hotel is 2 blocks from the train station, and the major bus and trolley lines are within a few blocks. It's a great home base for visiting the city. It's a beautiful and spacious hotel with great views and I highly recommend it to families traveling to the San Diego area.
I normally stay at Westin hotels while traveling. haven’t had a bad experience at one until now. We arrived at night. The valets didn’t help me unload my car even though I was struggling with carrying a sleeping child & luggage. The two people were just chatting between themselves. They even left my car door open with the key right inside for quite a long time. Check in took a very long time. The front desk person was really nice. But she didn’t appear to have much help. After finally checking in we discovered that our bathroom door was broken. Plus, the tv had black line across the bottom of the screen. Also, I’ve stayed at many Westin hotels. The amenities in the bathroom were different. Cheap toilet paper & non Westin standard soap. This hotel needs to be completely revitalized or call it what it really is a three star hotel. However, the staff and the quality of the food bar and restaurant were very good.…
I recently traveled for a convention in San Diego and enjoyed the Westin San Diego Bayview hotel for it's convenience of location as well as the excellent customer service from the front desk. I arrived early but was able to check in to an upgraded room. Everyone was friendly and the room was very spacious. I look forward to coming back next year.
Awesome hotel.... but the Cocktail waitress on Thursday Night 7/28 had a horrible attitude and did not make very good comments.....Very sarcastic. Bad service. We were just coming back from a Funeral. We understand it was a busy night but no reason to have the patrons take the brunt of it all.
Great location and staff. Paul Williams, the chief mixologist, called us by name each night. The buffet was pricey but the food was good. The pool and hot tub was nice. We stayed here for Comic-Con and loved it. Not too far away from the convention center.
Great, friendly stay at the Westin! Rooms were A++++ and there was a woman in valet that was SO friendly, but my husbands favorite part was, without a doubt, the bar! Over the course of our 5 day stay, we had a wonderful time socializing with the bartender Paul Williams. He makes a mean cocktail and is so lovely to converse with! Great selection of local beers on tap. The breakfast buffet is also a delicious spot!
Friendly front-desk, made restaurant recommendations and stowed our bags until our room was ready. Room is large with that heavenly Westin bed! In-room coffee-maker, and free coffee downstairs in lobby. Nice bathroom with large countertop for all our stuff. Free shuttle to the airport. Great, central location.
Hi, We were on the road across various cities for 20 days, and had decided for a nice relaxing 3 days stopover at Westin, Bayview, San Diego. OMG! A very big mistake in our expectations. Service - 1. We arrive with several bags, and a girl brings in a cart, and says the concierge is NOT available and we would have to carry our own bags! When we asked how is it that a 5 star Hotel does not have a concierge, they replied that the concierge is also a driver and has taken guests to the airport. Furthermore her comments - I was doing you a favor by bringing you a cart to the car! 2. Once you arrive, you realize that they are extremely short staffed. If you need anything from the front desk, its better not to bother at all. If you need something from almost anyone at the hotel, prepare for long queues, as an added bonus, you will get the feeling that you are in their way, and of course forget service with a smile, instead be ready for you gotta be thankful that I am doing this for you! This is after considering the fact that we are very good tippers, and we still went ahead and tipped everyone very well. 3. To add to the misery, we checked in post 7 PM, but they refused a late check out. We were just so annoyed that we just wanted to leave as soon as possible. As you can imagine, instead of a 3 night relaxation stay, it was just 3 nights of frustration and irritation. We just gave up after a point. Location - Its location is quite central so lots of touristy things to do in a 5-10 min drive. Rooms - Rooms were okay. Walls were extremely thin. We were on a lower floor with a view of the pool. You can hear all the noise from the pool right upto your room. Breakfast - There is ALWAYS a long queue with one person serving and preparing and billing, so be prepared to waste some time on your vacation if you really value the $10 coupon. We also realized later on that we had breakfast included in our package. However, we were offered only a grab and go option with just 2 options for vegetarians, while actually they had a buffet breakfast laid out at the restaurant. We didn't want to bother arguing anymore. We had a packed meal, and we requested the restaurant to just microwave it for us as there was none in the room, to which the manager (wish I had noted his name) refused! Are you serious? The lady at the Grab and Go was nice enough to do it for us. It actually felt like we were begging the staff to do something as small as microwave a sealed container for one minute! Check in/out: Again, the hotel seemed to not have enough staff, so there is a long queue for check in and check out. Infact, when we were checking out, they had to bring in the concierge to help speed things along! Pool - Is on the first floor so nice and private. It has a nice hot tub. Housekeeping - Long, tedious and painful. You can try calling housekeeping. They will not answer your calls 50% of the time, and when they, please do expect a long wait before you get anything delivered, if its delivered at all. Also, expect a stingy response. We wanted 4 bottles of water (extremely tiny bottles), and they would serve us only 2. Wifi - Good Wifi. Valet - Expensive, but efficient. They are very prompt and helpful. Would NEVER stay here again. For the same price, there are super fancy hotels available within a 1 min radius.…
Had a decent experience, it was a 20 minute walk away from convention center and this wasn't my first pick for a hotel. Pool was small, gym was embarassingly tiny. For how much each night costs there isnt Chromecast on the TVs in the rooms... The best aspect and only noteworthy aspect of the hotel was the breakfast staff, the menu and the bar staff. Paul Williams is the man and if you get to meet him, this place is clearly worth visiting just to shake hands with the guy. He keeps the bar lively and entertaining and happy hour specials are great, surprisingly. I give Paul, bar staff, breakfast staff a 10/10. The rest of the hotel looks good but is clearly outdated in many ways